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Mercedes-Benz of Tampa
Tampa, FL
3,437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,437 reviews
April 16, 2022
I got better service at Ford for a Ford Fiesta than I received from Mercedes. Louis in parts was the only redeeming factor at the entire dealership. Even though I had an appointment on Monday, they did n received from Mercedes. Louis in parts was the only redeeming factor at the entire dealership. Even though I had an appointment on Monday, they did not start working on my car until Wed. I was promised a loaner so I did not have anyone follow me. When I arrived I was, unapologitically told they had no loaners so I was stranded and then without a car for 4 days for a job that should take a few hours. When I picked it up, a part had broken off in the car wash so I had to bring it back again. (at least they did not charge me) Luis in parts was the only redeeming factor in the whole experience. He followed up and got information from people who did not call me back, put a hold on the part so nobody would take it before it was installed and followed up. I felt Bob, my "service advisor" spoke to me as if he was reading from a script. I spoke with 3 different (higher ups) who all "took notes" but there was not apparent follow up. The job cost more at the dealership but I thought "you get what you pay for". I did not. More
by J.
Employees Worked With
Louis, Bob Net
March 12, 2022
We took our GLB 35 in for the first service appointment. Schedulinf an appointment was easy and our service advisor, Jaden Batten was professional, courteous and friendly. She took extra time helping me w Schedulinf an appointment was easy and our service advisor, Jaden Batten was professional, courteous and friendly. She took extra time helping me wirh the MercedesMe app. Service was completed on a timely basis. We give Jaden and Mercedes Benz of Tampa Bay five stars! More
by Jenelsen
Employees Worked With
Jaden Batten
March 01, 2022
Bob Net, Service Department, has always provided 5 start service. I was there recently and, as always, he is thorough and helpful. He kept me up to date on the issues concerning my vehicle, which I purcha service. I was there recently and, as always, he is thorough and helpful. He kept me up to date on the issues concerning my vehicle, which I purchased from MB of TampaBay approximately six years ago. He consistently explains the issues related to my vehicle and options. He is the Best! More
by LeeLee
Employees Worked With
Bob Net
February 14, 2022
Jorge was very helpful in explaining the operation of my new GLE 450. He was patient and made sure that I understood the technology. I would highly recommend Jorge. new GLE 450. He was patient and made sure that I understood the technology. I would highly recommend Jorge. More
by Mss
Employees Worked With
Jorge Nuguid
February 10, 2022
El proceso fue excelente de Mercedes benz de tampa , me trataron muy bien , son muy atentos , educados , pacientes , mi vendedor bruno santelli , lleno las expectativas que yo llevaba sobre el vehículo que trataron muy bien , son muy atentos , educados , pacientes , mi vendedor bruno santelli , lleno las expectativas que yo llevaba sobre el vehículo que quería comprar . More
by carolinamejia82
Employees Worked With
Alexandria , Moe Awada
February 07, 2022
I have always had excellent service from this dealership. I have either purchased or leased three different vehicles. Our sales person is Bruno Santelli and I would highly recommend him. He always goes out o I have either purchased or leased three different vehicles. Our sales person is Bruno Santelli and I would highly recommend him. He always goes out of his way to keep you satisfied. More
by H
Employees Worked With
Bruno Santelli
January 22, 2022
We purchased a car from MO the sales person was very helpful .yousseff the finance manager was Great. Explained all our options and made an easy process that way I ordered another vehicle from them. If helpful .yousseff the finance manager was Great. Explained all our options and made an easy process that way I ordered another vehicle from them. If you want to buy a vehicle new or used give them first shot you will be surprised. They are about customers service not the dollars amount. Ask for MO as sales person and yousseff as you finance manager. More
by Jouhri
Employees Worked With
Adil (Adam) Zidouhia
January 14, 2022
CHOOSE A DIFFERENT SALESMAN!!! I worked with CHRISTIAN GARVEY on my Certified Pre-Owned vehicle in November 2021. I had found my car on the dealership's website and coincidently ended up working with him GARVEY on my Certified Pre-Owned vehicle in November 2021. I had found my car on the dealership's website and coincidently ended up working with him as he reached out to me via text message. He is too new and too much of a salesman character to work out a luxury dealership. First, he had me wait 40 minutes as he was still attending other people. He scheduled the time to meet at his availability, and he wasn't even available.... Second, he lied about all the exterior cosmetic issues, he said there was no scratches or glass damage, and that was a LIE. He had a worried look to him the entire time like he doesn't know what he should be doing. Luckily I've been researching my purchase for 6 months and new the price, and everything about the vehicle. HE DID NOT show me any features inside nor outside of the car. HE IS THE WORST! Do not choose CHRISTIAN GARVEY, leave to a different Mercedes if you have no other choice!!! Horrible experience at this fine dealership. More
by 20GLC300
Employees Worked With
Christian Garvey
