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Mercedes-Benz of Tampa
Tampa, FL
3,437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 30, 2017
Gary's customer service Gary customer service was the worst I ever experience going to a Mercedes dealership in the last five years. He was very impatient and wanted to only Gary customer service was the worst I ever experience going to a Mercedes dealership in the last five years. He was very impatient and wanted to only talk about the business of getting me an appointment ASAP. He did not allow me to ask any question he did not listen to my question I had to repeat my information more than three times for him to understand it. I would not recommend anyone to talk to Gary when you dealing with a customer service appointment because of his inpatient and direct approach More
by Tr23
Employees Worked With
Gary Todd
July 27, 2017
Exceptional! Bruno Santelli is one in a million! Honestly, I didn't expect much from finding someone on the internet, I mean, what are the chances? Boy, I couldn't Bruno Santelli is one in a million! Honestly, I didn't expect much from finding someone on the internet, I mean, what are the chances? Boy, I couldn't be more wrong. Bruno responded to my internet inquiry within minutes and set an appointment that day. Upon arriving, he greeted me warmly and made sure I was comfortable, offering something to drink. Bruno took the time to listen and because of his listening skills he located the car that fit my needs within minutes. I fell in love with the very first car he showed me so I just knew I wouldn't be able to afford it (wrong again). I was thrilled! Bruno exceeded my expectations with my entire car buying experience. I feel so confident in Bruno's professionalism that I could refer any of my friends and family to him without hesitation. More
by S Fackender
Employees Worked With
Noah Rais, Bruno Santelli
July 22, 2017
Great service These guys had great service when I arrived they had the paperwork ready the car ready I came a little late and they stay after hours until my car was These guys had great service when I arrived they had the paperwork ready the car ready I came a little late and they stay after hours until my car was complete while I was with the finance manager if you're in market for a car go see Bruno and Chad More
by Aaron E Simon
Employees Worked With
Chad Close, Bruno Santelli
July 21, 2017
Best buying experience yet All of you know that there is a total VOID of customer satisfaction in almost everything we purchase. The advent of online buying has almost eliminate All of you know that there is a total VOID of customer satisfaction in almost everything we purchase. The advent of online buying has almost eliminated the words. I had been searching for a vehicle to replace my Toyota 4runner for about 2 months. Looked at everything. Was driving over to Tampa and had visited a few M/B dealers and wasn't sure about stopping again. WAS I surprised. First, the inventory was fantastic, new or used. As I walked in the door I was met by Jonathan Welty. I'm 75 and he looked 30, though here's a problem. Was I mistaken? I spent 2 hours with Jonathan, and then Bret, and Angelo. The next day I brought the boss and was given color and interior approval. Picked up our 2017 GLE350 on Wed. Never a Hassell, never a feeling of being taken advantage of and walked away with the knowledge that Customer satisfaction is NOT dead. Especially at Mercedes-Benz of Tampa. Thank's to all of you, especially Jonathan for a pleasant and satisfying experience. More
by JOHN M LUTZO
Employees Worked With
Jonathan Welty, Noah Rais, Brett Tatum
July 21, 2017
the way car buying should be Found a car on their web site, and drove up from Sarasota to see it. They had it all cleaned up and pulled up to the front door and ready to drive. Found a car on their web site, and drove up from Sarasota to see it. They had it all cleaned up and pulled up to the front door and ready to drive. I test drove it while Jonathan pointed out the features of the car, and their dealership. I traded in my old car, and the negotiating process was very short, and professional with a fair and resonable outcome. While the paperwork was being drawn up, they put me with a technology expert (Rafael) inside the car to explain all the cars electronics. Rafael was excellent. I had a follow up question the next day, and got the answer w/in 1 hour from the lady who was filling in for Rafe on his day off. The seamless transition tells me this place has it all together. Jonathan called shortly thereafter to follow up on my purchase, and make sure all was okay. If I owned a new car dealership, this is how I would want it to be run. More
by Bill Moser
Employees Worked With
Jared White, Jonathan Welty, Angelo Panico, Raphael Brites Da Silva
July 18, 2017
BMW Purchase at MB Bruno Santelli an MB of Tampa followed up with me regularly after my initial visit to test drive new Mercedes'. After my 2 month search and driving ma Bruno Santelli an MB of Tampa followed up with me regularly after my initial visit to test drive new Mercedes'. After my 2 month search and driving many cars, I decided on a pre-owned BMW. I had been looking for a very specific BMW for a couple of months. I had both local BMW dealerships looking, but neither had found the right car. Bruno is the one that actually found the perfect car for me when a BMW 640i came in on trade. I can honestly say that I was treated better at MB buying a pre-owned BMW than at a BMW dealership looking at new BMWs. He is the sales person you always want to go back to - polite, straight-shooter, no hassle, and knowledgeable. More
by LisaMarie
Employees Worked With
Noah Rais, Bruno Santelli
July 16, 2017
My new GLC 300 What a great experience dealing with the folks in TAMPA @ the the spectacular MB dealership. This was my first time at this location and I can't say What a great experience dealing with the folks in TAMPA @ the the spectacular MB dealership. This was my first time at this location and I can't say enough about the professionalism, attentiveness, and courtesy given to me during the process of buying my new car. I especially felt that my salesperson, Bruno Santelli was the star at this dealership.. But Rain, Tim and Brett were terrific as well.. Such a pleasant, fun experience! More
by BenzJoan
Employees Worked With
Bruno Santelli, Brett Tatum, Rain Jones, Tim Barbeau
July 15, 2017
Amazing sales person My sales person was Bruno Santelli, I reside in West Palm Beach, and after speaking with Bruno decided to make the trip to Tampa to purshase a vehicle My sales person was Bruno Santelli, I reside in West Palm Beach, and after speaking with Bruno decided to make the trip to Tampa to purshase a vehicle from Bruno, and Mercedes Benz of Tampa. Great experience, I would highly recommend this dealer shop. Great friendly atmosphere. More
by Ljacobson
Employees Worked With
Sales manager can't remember his name , Bruno Santelli, Tim Barbeau
July 14, 2017
World Class Service Purchasing a luxury car requires buyers to spend their valuable time and money, and nothing is worse than feeling like you're being shortchanged and u Purchasing a luxury car requires buyers to spend their valuable time and money, and nothing is worse than feeling like you're being shortchanged and unappreciated by the dealership and your salesperson. I left one dealership feeling this way, and decided not to buy from anyone who didn't care enough to earn my business. I was so pleased to visit Mercedes Benz of Tampa Bay and receive wonderful and caring service from Arielle and Bruno. From beginning to end, both Arielle and Bruno took great care to patiently work with me through the process and ensure the deal I received was fair and that I was satisfied. Sales manager Brett was also fantastic at resolving any potential concerns above and beyond my expectations. If you're planning to buy a new luxury vehicle, do yourself a favor and visit Arielle and Bruno! I was preapproved for financing from my bank, but let Arielle persuade me to apply through MB. I'm glad I took her advice, because I received an amazing rate that made the purchase even more affordable than I expected. In the finance office, Jerry carefully explained all the available bonus options, and I never felt like I was being pressured or rushed to make a decision. I then met with Rain, who showed me how to use all of the great features my new car has to offer. When I had an issue with my tag, Zack gave me his cell phone number so that he could check in with me once it was ready. At the end of the process, I drove off the lot in my new 2018 Mercedes Benz 100% satisfied. Every promise made has so far been kept - a rarity in the car dealer world. All in all, a world-class lesson in how to successfully execute great customer service. Looking forward to having the great folks at MBTB tint my windows soon, and the free car washes and complimentary barista bar are a nice bonus too! More
by Jessica P.
Employees Worked With
Zack Kelley, Jerry Cardine, Bruno Santelli, Brett Tatum, Rain Jones, Arielle Shababishad
July 13, 2017
Bruno provided excellent service Bruno Santelli provided excellent service, I am thrilled with my CLA 250 and my experience at Mercedes-Benz of Tampa! Definitely a long-term partner Bruno Santelli provided excellent service, I am thrilled with my CLA 250 and my experience at Mercedes-Benz of Tampa! Definitely a long-term partnership! More
by ag1234
Employees Worked With
Jared White, Bruno Santelli, Angelo Panico, Grace Imeh
