Mercedes-Benz of Tampa

WOW, WHAT A GREAT EXPERIENCE All, I can say is, I purchased a lot of cars and this buying experience was by far the most delightful and carefree from start to finish. Thanks to Ar All, I can say is, I purchased a lot of cars and this buying experience was by far the most delightful and carefree from start to finish. Thanks to Arnell and Brett More

Worst Customer Service Ever I wish there was an option to give this employee no stars at all. I had my personal items stolen from a loaner vehicle. I realized I had left my jewe I wish there was an option to give this employee no stars at all. I had my personal items stolen from a loaner vehicle. I realized I had left my jewelry under the front seat that evening but the service department was closed. I called first thing in the morning and they pulled the car back around to check. The car had not been cleaned yet. My container was there but my bracelet was gone. The service advisor had me gather my receipts and send them to him to correct this situation while they look into the video footage. I went that afternoon and stated I would call and wait for a police officer to come make a report and he said that was not necessary and they would correct the situation. It wasn't anything outrageous like a $10,000 diamond tennis bracelet, it was a Pandora bracelet with charms for a little over $1,000 but the charms were all purchased as gifts and actually meant something to me. However, I did exactly what the service advisor asked and went to everyone who purchased them for me and asked them to see if they could go back to the stores to get copies of receipts since I was unable to get copies of receipts my name was not on. I finally gathered most of the receipts and I emailed them to him as requested. I had a response about 2 weeks later saying he was working on it still and then nothing. I finally had to call the dealership to get the Service Directors information since I was not getting any more responses for almost 2 months. I contacted John Silver who is the Service Director. I forwarded him all the correspondences that I had up to that point to include the email stating the Service Advisor would correct the problem and would reimburse me for my lost. John Silver informed me that the Service Advisor no longer worked there but he would look into it and follow up in a week. Well I have sent email after email and now he does not even have the decency to respond back. My last email I asked him if there was someone else I needed to talk to or if he had the general managers information to go to him directly. After getting the read receipts back showing he read them he still failed to respond. This customer service is unacceptable especially for a business of this magnitude. This started back in July 2017 and the Service Director got involved in September 2017. We are now in January 2018 and still no response. I would expect a lot more from a Mercedes Dealership. This Mercedes Dealership lacks any and all professional standards. I love my Mercedes but the experience I have had with Tampa Mercedes has been distasteful. I would not recommend this Tampa service department to anyone I know. Please do yourself a favor and avoid at all costs. The Lokey Mercedes Dealership is a drive but you will end up avoiding any undue headaches that you will receive with the Tampa Service Department. They clearly do not care about their customers at all. God forbid anything goes wrong with your visit because they will not even respond or even handle a situation appropriately or even in a timely fashion. More

Outstanding Customer Service! I take my car in for service routinely. Ive been to this dealers service department about 5-6 times over two years and have never had a bad experienc I take my car in for service routinely. Ive been to this dealers service department about 5-6 times over two years and have never had a bad experience. Even on thier busiest days (Saturday and Sunday) they are attentive and eager to make sure you leave happy. Special recognition to my Service Advisor, Rick Greene who provides great advice and support regarding the care and service of my car. I highly recommend this dealer, its service department and my Advisor...simply stellar. More

Wonderful experience! Once again a great service! Joey Helenek was extremely helpful, professional with Great communication. It is a pleasure to know a business which care Once again a great service! Joey Helenek was extremely helpful, professional with Great communication. It is a pleasure to know a business which cares not only for your vehicle but treat their customers so nicely. The quality of the service was fantastic! I’ll definitely recommend Mercedes of Tampa. More

Good dealership to work with MB of Tampa exceeded my expectations. Really enjoyed working with Jon and the finance gentleman. Didnt feel pressurized and didn’t try to upsell. MB of Tampa exceeded my expectations. Really enjoyed working with Jon and the finance gentleman. Didnt feel pressurized and didn’t try to upsell. Would highly recommend Jon and will work with him in he future again. More

Bruno was the best ever! This is the 4th lease I have done over the Internet only. I do not live in the the Tampa area but Bruno was the best. Not only was he super profess This is the 4th lease I have done over the Internet only. I do not live in the the Tampa area but Bruno was the best. Not only was he super professional, he gave me the best deal. Everything he said he did. When I got to pick the car up, there were NO surprises! The price was exactly as stated. The SUV was beautiful. Jerry did the financing and did not try and upsell me on anything. No pressure. The experience was outstanding, I am recommending it to everyone I know in SW Florida!! Thank you all. More

TOP NOTCH service as usual.. Our family literally couldn't be any happier with all aspects of the buying process.. They have treated us with the utmost respect n courtesy.. Very p Our family literally couldn't be any happier with all aspects of the buying process.. They have treated us with the utmost respect n courtesy.. Very pleased.. The Erb family with be a part of Mercedes Benz of Tampa Bay for many years to come.. More

Mercedes Benz of Tampa and Jonathan exceed expectations I recently purchased a new C300 from Jonathan Welty at Mercedes Benz of Tampa and it was a great experience that resulted in a great deal. This is my I recently purchased a new C300 from Jonathan Welty at Mercedes Benz of Tampa and it was a great experience that resulted in a great deal. This is my first Mercedes and they made it easy. More

Customer focused I had an urgent repair to m’y SLK that needed to be donne...Gary made it happen In a very short Time frame....and the whole team was friendly.... I had an urgent repair to m’y SLK that needed to be donne...Gary made it happen In a very short Time frame....and the whole team was friendly.... More

Best Customer Service Bernie s available 24/7 and goes out of his way to get it done for u in the best possible way!! Not to mention the nicest car dealership I have e Bernie s available 24/7 and goes out of his way to get it done for u in the best possible way!! Not to mention the nicest car dealership I have ever been in bar none! More