Mercedes-Benz of Tampa

Deceitful sales tactics I purchased a 2018 certified pre-owned Mercedes from Mercedes Benz of Tampa. My fiancée and I both have a history of asthma and a young daughter, so b I purchased a 2018 certified pre-owned Mercedes from Mercedes Benz of Tampa. My fiancée and I both have a history of asthma and a young daughter, so buying a smoke-free vehicle was important. I was lied to about the true smoking status of the car before the sale. After the paperwork was completed and I left with the vehicle, the smoke smell become apparent, then the sales person texted me that it had actually been smoked in for 9 months. I was livid and asked to get my money back or be put in a similar car. The dealership has refused. This a health concern, but they only care about the money. More

Fraudulent sales practices Was lied to for the entirety of the sales process. When asking the dealer to do right by us they simply told us no. Or we could trade in our car and Was lied to for the entirety of the sales process. When asking the dealer to do right by us they simply told us no. Or we could trade in our car and buy the same one for many thousands of dollars more. Horrible. I can't believe they are in business. More

Warm hospitality Shedrick was helpful from the start! Very flexible with his time, he went above and beyond to make sure i was satisfied. And when i came to pick up th Shedrick was helpful from the start! Very flexible with his time, he went above and beyond to make sure i was satisfied. And when i came to pick up the car it felt like doing business with family. They kept my best interest at heart and were honest and transparent. Glad to call Mercedes Benz of Tampa my new home! More

Customer service After experiencing a flat tire, Embrace towed my car to Mercedes of Tampa due to distance over the St. Petersburg dealer I traditionally work with. A After experiencing a flat tire, Embrace towed my car to Mercedes of Tampa due to distance over the St. Petersburg dealer I traditionally work with. After being told that my vehicle was not on the lot, and a 3 plus hour search, my vehicle was located. I purchased the tire protection at the time of the lease and shared this with the serviceman. Bob. I was later told I don’t have the protection and would have to pay for the repair. I repeated to Bob and again the Jesus when I picked up my vehicle that I did have the protection, in fact I had used it 6 weeks earlier. After several minutes of debating this, the service man shared that I can send my receipt to the warranty company for a refund. I took his suggestion the following day and was shicked to hear that it wouldn’t be covered now as the dealership didn’t get the required preauthorization. I brought this to John, the service manager. He shifted blame on me and asked if I provided a copy of my warranty to Bob. I hadn’t, it wasn’t requested nor have I the 4 previous times I used the warranty so I didn’t know if was required. The manager said he would reach out to the service location I traditionally frequent to see if anything can be done and he would call me back the next day. That was 2 days ago. In heinsight, it’s the worst customer service I have experienced with Mercedes and would strongly suggest you visit another dealer for your service needs. More

Best Service Out! Joey is the best service provider I have ever had. He makes it so easy to get things done and makes it easy and effortless when bringing my vehicle in Joey is the best service provider I have ever had. He makes it so easy to get things done and makes it easy and effortless when bringing my vehicle in. He makes going to the dealership fun and is very honest and down to earth! I would recommend him to anyone. More

SERVICE EXPERIENCE Service advisor is very reliable and courteous. Very comfortable lounge while waiting for your car to get fixed. They are very pro customer and deale Service advisor is very reliable and courteous. Very comfortable lounge while waiting for your car to get fixed. They are very pro customer and dealership is always clean and conducive for relaxation too. More

Unparalleled assistance Mr Helenek ensured my service visit was seamless, convenient and, actually, a pleasure. He was organized in all aspects and I couldn’t comment on resp Mr Helenek ensured my service visit was seamless, convenient and, actually, a pleasure. He was organized in all aspects and I couldn’t comment on response-time, as he was quick to notify me at every turn., Mr. Helenek Is genuinely concerned for his client”s service - going above and beyond. Further, he is friendly and conversant; even remembering I had a rescue pup! Thank you for the great service! More

Service advisor and service in general I took my vehicle in for service and Darrell Williams is an outstanding service advisor. Mercedes Benz of Tampa also took care of the issue in a promp I took my vehicle in for service and Darrell Williams is an outstanding service advisor. Mercedes Benz of Tampa also took care of the issue in a prompt timely manner. Outstanding service advisor and, outstanding service center will purchase again through this dealership. More

Number 1# Bob- was very helpful he knows my car and it was ready on time. I would come again and tell family and friends thank you. Bob- was very helpful he knows my car and it was ready on time. I would come again and tell family and friends thank you. More