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Mercedes-Benz of Tampa
Tampa, FL
3,437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,437 reviews
January 04, 2016
BEST satisfied customer This was a fantastic texperience a journey that I traveled with four months. The outcome of the story is i met a very nice gentleman by the name of Ke This was a fantastic texperience a journey that I traveled with four months. The outcome of the story is i met a very nice gentleman by the name of Kern and his name stuck with me and I decided to buy a Mercedes Benz and I went to him to him. I kept his business card but three years and I found it and it was worth the journey that I took More
by RGREEN525.RG
Verified CustomerEmployees Worked With
Kern Charles, Jerry Cardine, John Winters
January 04, 2016
Tommy is the man! Great customer service! Tommy is always a fantastic help when it comes to getting me the parts I am looking for and he does it in a very timely manne Great customer service! Tommy is always a fantastic help when it comes to getting me the parts I am looking for and he does it in a very timely manner. More
by watsonj1
Employees Worked With
Tom Pappas
January 04, 2016
Excellent service I have always been happy to work with both Darrell and Jaleel. They are friendly and courteous and always take care of my needs. I will not hesitate I have always been happy to work with both Darrell and Jaleel. They are friendly and courteous and always take care of my needs. I will not hesitate to recommend them to any of my friends who have Mercedes vehicles More
by erlerob
Employees Worked With
Darrell Williams, Jaleel Khan
January 04, 2016
Radio While utilizing the courtesy dropp off and pick up service at Tampa international I had MB of Tampa service the Sirius radio. Returned on New Year's D While utilizing the courtesy dropp off and pick up service at Tampa international I had MB of Tampa service the Sirius radio. Returned on New Year's Day. The car was waiting for us at the airport, service complete and car cleaned to new condition. Fantastic service and great customer service. More
by SMYLES4U
Employees Worked With
Leslie Gass
January 04, 2016
Courteous and responsive Took car in for a problem that two other agencies looked at. I was told the cost would be over $1500 and was a complicated fx. Went back to Mercedes d Took car in for a problem that two other agencies looked at. I was told the cost would be over $1500 and was a complicated fx. Went back to Mercedes dealership and fix was less than $1000 and not complicated at all. More
by JHOLT153
Employees Worked With
Bobby King
January 04, 2016
Dustin Rogers -The Great My service rep Dustin always does a great job! He is professional and keeps informed about the service work and he is there early in the mornings when My service rep Dustin always does a great job! He is professional and keeps informed about the service work and he is there early in the mornings when I'm there. Keep up the good work! More
by CHRIS18
Employees Worked With
Dustin Rogers
January 04, 2016
Multiple issues. I leased an S550 in November. It is a fantastic car. My experience started with a salesperson that did not know how to work the parking brake. I alm I leased an S550 in November. It is a fantastic car. My experience started with a salesperson that did not know how to work the parking brake. I almost did not buy the car when he told me you had to manually release the parking brake every time you start the car. I researched the on-line manual to learn otherwise. I then negotiated a simple and straightforward deal with Zack Kelley, a sales manager, a few days later. Zack was pleasant and easy to work with. We agreed on an exact initial payment and after tax lease payment. I showed up to close on 11/27/15 at an agreed time with a check for the agreed amount. Zack was not there. After a wait, I was introduced to the finance person, Adil Zidouhia. He was difficult to understand, as it appeared English was a second language. He did not act like he wanted to be there---not friendly whatsoever. When he added $295 to my initial payment I should have walked. It appeared he was trying to tell me it had something to do with a tag charge. I reluctantly paid it, as i was so far into the deal. I later emailed Zack questioning the charge. He agreed to check on it and get back to me. He did not. I sent a final email a few days later. Zack responded that it was because i rejected "auto-pay". Neither Zack or the finance person ever suggested I would pay more unless I agreed to "auto-pay". Ron Wordon agreed to refund the $295, however despite being told it has been mailed, it has never been received. A couple weeks later I received my lease statement from Mercedes. They back-dated the lease to the first day I looked at the car. Basically, this meant I was paying for several days I did not have the car. I requested this be changed. I was told not to worry about it---just pay late. After letting Ron Wordon know this was not acceptable, he agreed to correct the lease (the general manager refused to talk to me). After several days, I received a new lease. They changed my address to an incorrect address and failed to correct the agreed initial payment. The bright side to my experience was delivery by Lea. She was fantastic. She knew the car well and was very patient teaching me about the incredible technology. More
by bmw2014
Employees Worked With
Zack Kelley, Adil (Adam) Zidouhia, Ron Wordon, Bruno Santelli
January 04, 2016
awesome people great service 3rd car from here highly recommended truly honest and upfront service, they go out of there way to accommodate u and dont rush or pressure you 3rd car from here highly recommended truly honest and upfront service, they go out of there way to accommodate u and dont rush or pressure you More
by faizsalti
Employees Worked With
Jaleel Khan, Adil (Adam) Zidouhia, Vito Bosco
January 03, 2016
Excellent customer service all around! I used the shuttle to the airport service and everyone I dealt with were professional and friendly. I am so confident I made the best decision getting I used the shuttle to the airport service and everyone I dealt with were professional and friendly. I am so confident I made the best decision getting my vehicle from the Tampa dealership. I would rate them a 10 if I could. More
by 2jayes
Employees Worked With
Bob Net
January 03, 2016
Internet sales team excellent My deal was completed in less than an hour by the internet. Jonathan Welty initiated the transaction and James Berger finished the details to make th My deal was completed in less than an hour by the internet. Jonathan Welty initiated the transaction and James Berger finished the details to make the deal work. They were awesome and were instrumental in getting me into my first Mercedes! Jonathan in particular was a marvelous host for me during my on-site visit to pick up the car . Excellent sales team! More
by lifesdawn
Employees Worked With
James Berger, Jonathan Welty
