Mercedes-Benz of Tampa

Excellent, courteous service Joey Helenek has taken care of my last 3 service appointments. He is professional and courteous as well as a great communicator. He kept me informed e Joey Helenek has taken care of my last 3 service appointments. He is professional and courteous as well as a great communicator. He kept me informed every step of the way. He also addressed me by name. Great service experience. Thank you. More

Bob Net Review Outstanding professionalism and dedication. His selfishness and willingness to ensure quality customer service is always above reproach. He is a gre Outstanding professionalism and dedication. His selfishness and willingness to ensure quality customer service is always above reproach. He is a great credit to Mercedes Benz of Tampa! More

Dan Willing has been my service advisor for about nine years. I’m very well pleased with him. He is informative in explaining the findings of what needs to be has been my service advisor for about nine years. I’m very well pleased with him. He is informative in explaining the findings of what needs to be done. More

Professional and personal Just wanted to say thanks to my Service rep Mike Nankovich for his consideration of my time and always being so professional, personable and caring. Just wanted to say thanks to my Service rep Mike Nankovich for his consideration of my time and always being so professional, personable and caring. More

Service I can always count on Bob Net to make my service needs as seamless as possible. He remembers me and our conversations each time I bring in my C300 for I can always count on Bob Net to make my service needs as seamless as possible. He remembers me and our conversations each time I bring in my C300 for service. No matter the service whether it may be a warranty item or regular maintenance, he explains the issue in detail and suggests recommendations. He is very friendly, professional, and personable. I give him 5 Stars!! He is amazing!! More

Scheduled service on 2014 CLS 550 Second time Mike Nankovitc has assisted with service. Mike is always courteous and keeps us updated on the status of our vehicle. We will be schedulin Second time Mike Nankovitc has assisted with service. Mike is always courteous and keeps us updated on the status of our vehicle. We will be scheduling our upcoming service in April with Mike. More

Attendance and accuracy of work I always get great service. Bob Net and his team always have an excellent service. My husband and I very happy with the level of service...Thank you! I always get great service. Bob Net and his team always have an excellent service. My husband and I very happy with the level of service...Thank you! More

Great dealership and salesman I dealt with Chad Close on 2-2-19, and the process couldn’t have been easier! Chad was professional,kind and truely caring throughout the entire proce I dealt with Chad Close on 2-2-19, and the process couldn’t have been easier! Chad was professional,kind and truely caring throughout the entire process. My next purchase will be with Mercedes Benz of Tampa and Chad. More

Great personal service Joey Helenek provides excellent customer service, and has the knowledge and experience that a MB customer expects, including providing support by refe Joey Helenek provides excellent customer service, and has the knowledge and experience that a MB customer expects, including providing support by referring an experienced salesperson. Excellent service for several years - high performance overall: should support training new hires. Thank you More

Disappointing overall customer service It completed a year from the day I purchased a CLA250. Messages started to come up about service needed, blind spot inoperative and also the radio scr It completed a year from the day I purchased a CLA250. Messages started to come up about service needed, blind spot inoperative and also the radio screen was freezing frequently. I tried calling 5 times leaving voice message until someone finally picked up. I was then transferred to someone named Sydney who clearly was not having a good day. She advised she couldn’t hel, that she had no access to my warranty information and that the person that transferred to her didn’t know what he was doing. Was finally transferred to service who said same thing about the warranty and my profile. They were there for service if I wanted to schedule an appointment. I did since I had no choice. After appointment, also felt as the consultant didn’t really want to do much but left the car and waited for him to text with some of the services pending to be confirmed. The texted had services we had not discussed and the ones we did, had a different price (was not even close) leaving me very confused. Called and left voice message and when Amherst called back, was advised there was an issue with the system that sends the message. Was offered a detail service which I asked the price and agreed to it. Not surprisingly, received a called advising the detailing would be another extra $100 because it would require more work than expected. Don’t get it. Finally got the car back and a few seconds after I left the dealership, I got the message saying the tires needed another 7/8 PSIs which was a surprise since one of the services was tire rotation. Poor experience at all levels. More