Mercedes-Benz of Tampa

Above and Beyond Customer Service Bob is the most friendly and reliable service advisor I have dealt with. He is always honest and goes above and beyond for all clients. Whenever I hav Bob is the most friendly and reliable service advisor I have dealt with. He is always honest and goes above and beyond for all clients. Whenever I have a problem with my car, I go to Bob and he is on top of it and communicates seamlessly to make sure you are back in your car as soon as possible. More

Service is always excellent. Coming to the dealership is not a hassle because of the professionalism, compassion, knowledge and respect the workers exhibit at MBOT. not a hassle because of the professionalism, compassion, knowledge and respect the workers exhibit at MBOT. More

Poor communication I planned on purchasing a car from this dealer. I did my homework, placed an inquiry and was ready to make the trip to the dealer today, to finaliz I planned on purchasing a car from this dealer. I did my homework, placed an inquiry and was ready to make the trip to the dealer today, to finalize the transaction. I spoke with Nick Masky who was very responsive and accommodating. Rather than pay cash, I requested to have someone from finance contact me to review options.. I received a call from Max Spada. Max asked me to apply online as the finance manager was currently with other customers. I was hesitant to apply online, as I typically prefer to speak with someone, but, decided to trust that the process. The inquiry came through on my credit report alert system within minutes. Max also had Nick send a formal quote to which I countered. I requested that someone from finance contact me, but, never heard back. I placed calls to the finance department, left messages with no response. I emailed and sent inquiries on the website, all with no response from finance. So now I have an inquiry on my credit report from this dealer with no communication back. In my opinion this is poor customer service and communication, which prompted me to write a review. Perhaps cash would have avoided this unpleasant situation, and I will not make the same mistake again. More

Cary is a professional. He knows how customers expect to be treated. He’s respectful of your time and gets a deal done quickly. He does a great job on following up to make sure you’re happy with the purchas be treated. He’s respectful of your time and gets a deal done quickly. He does a great job on following up to make sure you’re happy with the purchase. More

Cary has helped me with two cars over the past several years. He’s always gone over and above and is a pleasure to work with - highly recommend him 😊 Rick Acosta in service is awesome too! years. He’s always gone over and above and is a pleasure to work with - highly recommend him 😊 Rick Acosta in service is awesome too! More

Upside down in a car I was upside down in a car i had horribly. I had been trying to get out of it since last November. I met Mr. Adam and he was a blessing. He made sure I was upside down in a car i had horribly. I had been trying to get out of it since last November. I met Mr. Adam and he was a blessing. He made sure i got what i wanted and was extremely happy. I was so nervous because i knew i had so much negative equity in my last car. He was amazing More

Extremely bad customer service. You don’t want these kind of He is not respectful and not appreciate customers. Extremely irresponsible guy to deal with very bad experience. I would not want to see him again. He is not respectful and not appreciate customers. Extremely irresponsible guy to deal with very bad experience. I would not want to see him again. More

Excellent service GEORGE has always been friendly. Great to work with. Never rushes his customers. Parts are Always the right ones. I would highly recommend this parts GEORGE has always been friendly. Great to work with. Never rushes his customers. Parts are Always the right ones. I would highly recommend this parts department More

Always a pleasure Jaden has made what can be the most exhausting and expensive experience not only tolerable, but welcoming. She goes above and beyond when it comes to Jaden has made what can be the most exhausting and expensive experience not only tolerable, but welcoming. She goes above and beyond when it comes to keeping in touch even when I can’t get to the phone to answer. I’m thankful when I speak with her, and even more delighted to see her after the work on my car is done. I don’t necessarily want any more car trouble, but if I did, I wouldn’t worry, and actually be happy to spend a bit of time with her. She’s a gem. More

service Service was excellent and Joey was extremely accommodating and customer oriented thx! Provided great ride while car being service and went above and Service was excellent and Joey was extremely accommodating and customer oriented thx! Provided great ride while car being service and went above and beyond thx More