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Mercedes-Benz of Tampa
Tampa, FL
3,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,427 reviews
April 26, 2016
Great Experience Salesperson Cody was fantastic. He and the manager made it a painless experience. Purchased a wonderful vehicle for a fair price. Definitely feel l Salesperson Cody was fantastic. He and the manager made it a painless experience. Purchased a wonderful vehicle for a fair price. Definitely feel like received great value. More
by mk0
Verified CustomerEmployees Worked With
Jared White, Cody Raza
April 26, 2016
Customer Service could have been better My past service visit, 4/22/16, was unlike my previous experiences. This time around, I didn't get the courtesy like other valued customers who patron My past service visit, 4/22/16, was unlike my previous experiences. This time around, I didn't get the courtesy like other valued customers who patronize your establishment. I had to personally go find out about the status of my vehicle because the Service Advisor never came back to check on me or provide updates. When I arrived up front there wasn't an acknowledgement of me sitting back in the waiting area without any kind of updates either. As I mentioned, my prior experiences, I always had someone show their concern but not this time which certainly had a negative effect on my customer experience. I also mentioned to the Service Advisor about how my A.C. wasn't working properly but instead of getting a trustworthy estimate or suggestion I was told that it could become quite pricey just to find out the problem and fix it. So, needless to say, I left the service area without any kind of recommendations or viable solution for my A.C. issue. (I guess I will have to take it to another dealership to get the proper help). If I have any car maintenance needs in the future it issues like these that I mentioned that will make me more apprehensive about taking my car to this dealership again. However, I do still admit that this one bad experience doesn't outweigh all of my prior visits and the excellent work that has been performed on my car. Thank you. More
by swaink_3
Employees Worked With
Dave Zupkosky
April 26, 2016
Friendly excellent experience! Arnell and Zach were a pleasure to work with! Very considerate before and after the sell. Everyone made the transaction smooth and easy. Would recomme Arnell and Zach were a pleasure to work with! Very considerate before and after the sell. Everyone made the transaction smooth and easy. Would recommend this dealership to others. More
by mverres
Employees Worked With
Zack Kelley, Adil (Adam) Zidouhia, Arnell Howard
April 26, 2016
New purchase Could not have asked for a better experience dealing with Vito, very professional and knowledgeable. He went above and beyond to make sure we were com Could not have asked for a better experience dealing with Vito, very professional and knowledgeable. He went above and beyond to make sure we were completely satisfied. I recommend Vito without qualification. Jared in leasing/finance was professional, clear and respectful of our time. All in all great experience. More
by Joe in Tampa
Employees Worked With
Jared White, Vito Bosco
April 25, 2016
Fast and efficient Everything is well organized and done efficiently. Always treated with respect and I have confidence the job was done well. This is my second mercede Everything is well organized and done efficiently. Always treated with respect and I have confidence the job was done well. This is my second mercedes, and I doubt I will change car make or dealer in the future. More
by LEASLERDDS1
Employees Worked With
Bob Net
April 25, 2016
Excellent service Dustin is the best service advisor I have ever had. He always provides friendly courteous service. He always answers my questions and explains thi Dustin is the best service advisor I have ever had. He always provides friendly courteous service. He always answers my questions and explains things very well. More
by DNG33610
Employees Worked With
Dustin Rogers
April 25, 2016
The BEST! I a German - i have a G-Class in Germany and in Florida. The employees here in Tampa very friedlich and perfect service. In Germany i pay for inspec I a German - i have a G-Class in Germany and in Florida. The employees here in Tampa very friedlich and perfect service. In Germany i pay for inspection for the G-Class 800,00 € - in Tampa 250,00 $ !!! More
by HERDLER.FLORIDA
Employees Worked With
Dave Zupkosky
April 25, 2016
Finance experience The sales team was excellent, no pressure, professional and polite. But I wan in Jerry's office for over an hour as he not pressure but kept pushing m The sales team was excellent, no pressure, professional and polite. But I wan in Jerry's office for over an hour as he not pressure but kept pushing me to where he wanted my financing to be. Finance a higher amount, higher interest and low down payment. Until I signed the papers I was not aware my financing was not through MBFC. Wish I was told before. The whole transaction was about how he could make his incentive rather then what I wanted. He even asked me to finance a higher amount and send a check directly to the bank instead of giving a higher down payment. More
by ajithld
Employees Worked With
Jerry Cardine, John Winters, Amaury Alvarez
April 24, 2016
Perfect! My wife had identified the car that she thought she wanted to purchase at the Lexus dealership but we decided to stop at Mercedes just to make sure th My wife had identified the car that she thought she wanted to purchase at the Lexus dealership but we decided to stop at Mercedes just to make sure that we had investigated other options before closing the deal. We agreed that we would only spend 10" there as we were pretty sure that we had nailed down the right car at the Lexus dealership. We had zero knowledge of the Mercedes line up but were very fortunate to meet Kern. He listened to what we were looking for and within 10" we had a good understanding of the entire line up of the Mercedes line in relation to size, features and approximate cost. Within another 5", we were looking at a car which we didn't know existed, but was absolutely perfect for our needs. The AMG450. Kern is a great listener and also a great educator. He knew everything about Mercedes and methodically and carefully showed us how each feature of the vehicle worked. When we took out the car for a test drive, there was no question that this was the right car for my wife. Kern was an advocate as we nailed down the final acquisition cost and we ended up with the perfect car at the perfect price. At least 5 other members of their team interacted at some point with us, as simple as giving our dog a treat or some water. I would have to say that the entire experience was not good.... it was PERFECT. We never felt like we were being sold a product. It was more of an education from a new friend. The way we were treated by the entire team also left us with no "buyer's remorse. "We will definitely return to this dealership in the future and Kern is our man. HIGHLY RECOMMEND THIS DEALERSHIP AND HIGHLY RECOMMEND KERN CHARLES!!!! Great job guys and many thanks. Drs. Rick and Angela Rasmussen, Tampa, Florida More
by Rick Rasmussen
Employees Worked With
Kern Charles
April 24, 2016
Oil change Ellen in the service department was very thorough in explaining to me what my service would consist of. She let me know how long the service would tak Ellen in the service department was very thorough in explaining to me what my service would consist of. She let me know how long the service would take and made sure that I was comfortable in the waiting area. I did not have an appointment and was pleasantly surprised on how quickly the oil change was completed. My car came back to me running smoother than ever and was cleaned inside and outside. Love this dealership and how they treat the customers. More
by BEECHNUT99
Employees Worked With
Ellen Tackett
