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Mercedes-Benz of Tampa
Tampa, FL
3,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,427 reviews
June 28, 2016
Gary is the best! Gary Green was exceptional with regards to service and knowledge. He was a pleasure to work with and made sure my budget, needs and comfort were met. Gary Green was exceptional with regards to service and knowledge. He was a pleasure to work with and made sure my budget, needs and comfort were met. First class service! My first Mercedes purchase experience with Gary and the MB-Tampa has created a loyal customer for life. More
by sk2001
Verified CustomerEmployees Worked With
Gary Green
June 28, 2016
Wonderful Experience I've bought many cars in the past, and this was by far the easiest purchase. Yes I did my homework and I worked for all the rebates and discounts and I've bought many cars in the past, and this was by far the easiest purchase. Yes I did my homework and I worked for all the rebates and discounts and interest rates, but I was very impressed with the ease of which they didn't nickel & dime me. I didn't feel frustrated or angry which I have in the past at other dealerships. More
by buddy6kixx
Employees Worked With
Bruno Santelli
June 28, 2016
Wonderful experience Very happy with the customer service that I received! John Creighton was amazing to work with. Jerry made the financing portion very quick to get me Very happy with the customer service that I received! John Creighton was amazing to work with. Jerry made the financing portion very quick to get me on my way. More
by jessicarwalsh
Employees Worked With
John Creighton, Jerry Cardine
June 28, 2016
Fictious repair proposal...tried to scam me! I got a sensor light on my dashboard saying I had low tire pressure. I took it to the Mercedes dealership of Tampa on Dale Mabry to have them look at I got a sensor light on my dashboard saying I had low tire pressure. I took it to the Mercedes dealership of Tampa on Dale Mabry to have them look at it. I got a call back from the service dept saying that (A.) all 4 tires needed to be replaced (B.) all 4 rims were bent (C.) the car needed alignment. All for the quoted price of $2,500!!!! This was an interesting diagnosis as (A.) I purchased new tires from that very service dept 8,900 miles ago (B.) I just had the car aligned by that very service dept 2,100 miles ago. I find it hard to swallow that all 4 tires can go bad with such low mileage and the car can go out of alignment after a few thousand miles. I decided to not let them rip me off and picked up my car and refused their service proposal. I then took my car to another authorized Mercedes service company who told me that (A.) all 4 tires were good and were consistent with normal wear of 8,900 miles and didn't need replaced (B.) the rims were not bent (C.) and the car did not need alignment. I find the service dept's behavior to be immoral and borderline illegal. More
by Andy
Employees Worked With
Dustin Rogers
June 28, 2016
Personal Service My experience has always been great. I needed my car earlier than planned so I arrived at the dealership earlier. My service advisor, Dustin persona My experience has always been great. I needed my car earlier than planned so I arrived at the dealership earlier. My service advisor, Dustin personally drove the car to get it washed when it was ready. Excellent service and the car was ready earlier than planned. More
by Karlhaynes
Employees Worked With
Dustin Rogers
June 28, 2016
Great Experience Luis Garcia and James Berger took great care of me. They were knowledgeable, well-mannered and very helpful. I would definitely do business there agai Luis Garcia and James Berger took great care of me. They were knowledgeable, well-mannered and very helpful. I would definitely do business there again. More
by r-weissman
Employees Worked With
Luis Garcia, James Berger, Adil (Adam) Zidouhia
June 28, 2016
Yet another flawless experience From ordering the car to delivery, the experience was flawless. Simon truly is the AMG expert in product knowledge, familiarity with the build/order From ordering the car to delivery, the experience was flawless. Simon truly is the AMG expert in product knowledge, familiarity with the build/order process, and the customer delivery experience. My new AMG arrived arrived exactly how Simon estimated. On time, perfect and without excuse. Mary was also very knowledgeable of the vehicle during delivery, and was kind enough to explain every inch of the car in detail, explain the differences of my previous MB and was a pleasure to deal with. Adil was great, provided some realistic purchasing advise that truly was in my best interest and avoided the hard sell commonly found elsewhere. I couldn't see myself going anywhere else to purchase a car after dealing with MBOT over the years. Joey Colarulo More
by jjcthe1
Employees Worked With
Simon Tickett, Adil (Adam) Zidouhia, Mary Johnson
June 27, 2016
Outstanding dealership in the Tampabay area I brought my E350 in to have wheel work done and I was in and out in less than 10 min. Had a cool loner car ready they did not mind is was going to o I brought my E350 in to have wheel work done and I was in and out in less than 10 min. Had a cool loner car ready they did not mind is was going to out of town for 3 days. Pick up my car on time My service specialist Mr Green new not to have my car washed. he knew that I only have my car hand washed and I was out of there in less than 5 minutes. Now that's service! More
by RMAHARAJ
Employees Worked With
Rick Greene
June 27, 2016
Putting the customer first Rick goes above and beyond making my service appointment a great experience. Always sets proper expectations and does what he says he's going to do. Rick goes above and beyond making my service appointment a great experience. Always sets proper expectations and does what he says he's going to do. More
by creedotd
Employees Worked With
Rick Greene
June 27, 2016
2 Less than average service advisor Husband called for pricing on tires from Mercedes and decided to get brand not offered online and drop shipped. Once tires drop shipped to dealer our Husband called for pricing on tires from Mercedes and decided to get brand not offered online and drop shipped. Once tires drop shipped to dealer our "then" svc. advisor gave us a different pricing and was being rude on the phone with my husband. With this in mind, I called another advisor and explained the situation and he said "What did "1st advisor" say the price was?" - not a good answer. I said to him it didn't matter that I wanted a different pricing since it was inconsistent. Then this advisor very quickly blurbed out a bunch of numbers and that was it. Also, both advisors were not personable, consistent, nor looking for the best interest of the customer. After much uncertainty, I decided to contact the Svc. Mgr., Fernando Muniz, who was VERY concerned and a delight to speak to. He clearly was concerned, explained the costs, and assigned us a different Svc. Advisor, Rick Greene. Rick Greene was very professional, personable, and accommodating to our needs. He DOES put the customer first which is very refreshing! Thanks to Fernando and Rick we will continue business with this dealership. More
by Boris
Employees Worked With
Rick Greene, Fernando Muniz
