Mercedes-Benz of Tampa

The service agent, Rick Acosta was very professional, he is my advisor for several years and he does his job very seriously. His recommendations are very accurate and honest. To me he is the best service a is my advisor for several years and he does his job very seriously. His recommendations are very accurate and honest. To me he is the best service agent. More

Joey Helenek made my experience a nighmare. He made me leave even though my car hasn't been fixed ! I wasted a whole day due to his incompetence and terrible attitude. The most useless human being I have leave even though my car hasn't been fixed ! I wasted a whole day due to his incompetence and terrible attitude. The most useless human being I have ever met. More

Jaden is Plain rude. I had gone in because my 2020 GLC’s tow cover fell off on its own. When I explained what happened to her, she spoke to me like I was garbage. I wouldn’t talk to anyone the way she spoke tow cover fell off on its own. When I explained what happened to her, she spoke to me like I was garbage. I wouldn’t talk to anyone the way she spoke with me, especially given that it was our first - and thankfully only - interaction. I hadn’t given any reason to illicit such a rude and snotty response from her. More

Needed some service work and other issues done to my SL-63. Dave Z and Bob Net are "the bomb".These guys are personable and user friendly. They always listen to my issues, and understand my concerns. It SL-63. Dave Z and Bob Net are "the bomb".These guys are personable and user friendly. They always listen to my issues, and understand my concerns. It's always a seamless service encounter. They keep me informed and I'm always impressed with their depth of product knowledge. A hearty thumbs up to Dave Z and Bob Net at Mercedes-Benz of Tampa. More

Worst dealership ever! I will never go there again! They are shady & put fraudulent charges on my credit card! I had heard bad things about this dealership but I thought I would give them a chance, I should are shady & put fraudulent charges on my credit card! I had heard bad things about this dealership but I thought I would give them a chance, I should have listened to my gut! More

Bob Net is always professional, personable and honest. He is timely in getting back with the customer and in my opinion always timely in his responaes He is timely in getting back with the customer and in my opinion always timely in his responaes More

They are always polite and welcome me as soon as I arrive. Dan Willing, my supervisor, is friendly and helpful, identifying any problems I have with my car. I have confidence in him and his ability a arrive. Dan Willing, my supervisor, is friendly and helpful, identifying any problems I have with my car. I have confidence in him and his ability and expertise to solve any issues I have. More

I recently moved to Florida and today I was trying to schedule service for my 2016 MB Passenger Van and chose Mercedes-Benz Of Tampa because it was the closest location to my new home. What a mistake! I schedule service for my 2016 MB Passenger Van and chose Mercedes-Benz Of Tampa because it was the closest location to my new home. What a mistake! I person I spoke to would not look up the vehicle by VIN to see the recall work that needed to be done. So I had to explain the recall work, the Schedule B maintenance, coolant flush, rear axle gear oil and the battery check and once scheduled I confirmed that a loaner would be available since they will have it for at least two days only to be told a loaner is not available because it is a MB passenger van. I asked her to check again since I have been getting loaners from 3 different dealerships in MD/DE since 2016. She came back on the line after a 5 sec hold and stated they do not do loaners for vans. I asked her to cancel the order and I will schedule elsewhere. My next call was to Fields Motorcars MB in Lakeland. A total 180 degree difference. They pulled up my VIN saw the recalls, the B service and additional work. In less than 10 min we had everything scheduled and a loaner vehicle confirmed and even sent me a text confirmation. I did not mention to either dealership that I plan to purchase my wife a new AMG E 53 coupe for Christmas. Mercedes-Benz of Tampa will not be getting that sale or future service. More

Jaleel is always helpful and accommodating. He always tries his best to get the job done in a timely fashion. I would recommend him to all my friends. tries his best to get the job done in a timely fashion. I would recommend him to all my friends. More