Mercedes-Benz of Tampa

1) First Major Complaint I purchased a 2018 s560 at this 1) First Major Complaint I purchased a 2018 s560 at this dealership and it has been a nightmare. The vehicle had some damages that I was told would 1) First Major Complaint I purchased a 2018 s560 at this dealership and it has been a nightmare. The vehicle had some damages that I was told would be fixed if I decided to purchase. I trusted them and went ahead with the buy. I was told that the vehicle was going to need extra time because they needed to order parts. About a week later I was told my vehicle was done and I could pick it up that evening. It being night time and with the excitement I didn’t realize that there was still a piece of the grill missing. When contacting the dealership, I was told that they would take care of it and they had “something special for me” for all the inconveniences. I never heard back from them. I have tried to call the dealership and get John Welty, the sales manager who made me all these promise and my calls just get forwarded. I have left numerous messages with no call back. Now here we are over a month later and my car is still not fixed and I still haven’t even received a call. 2) Second major complaint The finance guy added on an interior/ exterior package for $1500 that I did not want. He told me it would cover scratches and dents and after reading about it, it only coves bug damage and interior discoloration. 3) Third Major Complaint At the time of purchase I was financed through Mercedes Financial. I was told my first payment date would be April 22nd. Today is April 15th and Mercedes Financial has no knowledge of this sale or me having an account with them. I have left numerous messages with Noah the finance guy and John Welty regarding this issue and have received not even one call back. I have placed many complaints with Mercedes corporate office and they are not able to get in touch with anyone at this dealership regarding this matter. I would never recommend this car dealership to anyone and it is a disgrace to the Mercedes name. I will be contacting legal assistance on this matter. More

Would not do business with these guys. Used deception in covering up defects, were too lazy to check on the car's status, and mislead me on timing, costing me a 6 hour trip. covering up defects, were too lazy to check on the car's status, and mislead me on timing, costing me a 6 hour trip. More

Oh my! My card runs brand new now. So impressed with the work that was done! Jason was my service provider! Kudos to the mechanic that did the diagnoses and repairs! work that was done! Jason was my service provider! Kudos to the mechanic that did the diagnoses and repairs! More

Dave (Z) is one of the best professional advisers at the Tampa dealership. Dave attention to detail and courteous stamina make it easier to understand the type of service that you need. Extremely knowledgea Tampa dealership. Dave attention to detail and courteous stamina make it easier to understand the type of service that you need. Extremely knowledgeable and caring. More

Been a customer of Mercedes Benz of Tampa Bay since 2012 this is my third Mercedes that I have purchased here. Always very friendly professional and willing to go in extra step. Thank you Mercedes Benz of this is my third Mercedes that I have purchased here. Always very friendly professional and willing to go in extra step. Thank you Mercedes Benz of Tampa Bay team. Tariq More

Dave Z is always on the move trying to do the best for his clients. I’ve dealt with Dave for years at MB of Tampa. He uses his years of experience and knowledge to help identify problems to reassure his c his clients. I’ve dealt with Dave for years at MB of Tampa. He uses his years of experience and knowledge to help identify problems to reassure his clients and direct his technicians. Always in touch. More

I travel a long way to get to this MB service center, but it is worth the trip. Service advisors are professional, courteous and knowledgeable. it is worth the trip. Service advisors are professional, courteous and knowledgeable. More

After moving to Tampa less than a month ago, I was not “in the mood” to deal with a flat tire; however, Jason provided exceptional support and service when I arrived at the MB of Tampa location. He took c “in the mood” to deal with a flat tire; however, Jason provided exceptional support and service when I arrived at the MB of Tampa location. He took care of me with ease!!! More

We had our Mercedes taken care of by Jason Pierce. He makes sure the job is done perfectly in every way. Thank you for taking such good care of us and our car!! makes sure the job is done perfectly in every way. Thank you for taking such good care of us and our car!! More

Friendly and efficient personnel and operations. Every steps were timely managed , including the time to service the car. The manager took the time to explain the type of the service that needed. steps were timely managed , including the time to service the car. The manager took the time to explain the type of the service that needed. More