Mercedes-Benz of Tampa

Excellent My experience with MBOT has been nothing short of exceptional. I was never sold on the comprehensive customer service until I was briefed by Grace m My experience with MBOT has been nothing short of exceptional. I was never sold on the comprehensive customer service until I was briefed by Grace my customer relations advisor. Buy a car here, it's hard to describe. More

Great Arrived on Sunday afternoon to ""look" at a new car, Was introduced to Jordan ,he was very helpful in showing us the car we were interested in ,taking Arrived on Sunday afternoon to ""look" at a new car, Was introduced to Jordan ,he was very helpful in showing us the car we were interested in ,taking a test drive ,then showing us another which we bought on the spot. So far things have worked out great. Rod&Jan More

All good except for the negotiation on the sale of the car Worked with a salesman to negotiate trade in value and sales price of a Certified pre-owned car. Wanted to have all of that finalized before coming t Worked with a salesman to negotiate trade in value and sales price of a Certified pre-owned car. Wanted to have all of that finalized before coming to the dealership, including the dealer fee. We settled via text message on both figures; however, when finalizing the finance paperwork, the dealer fee was added to the "all in" price I was quoted. Sales said that there was a miscommunication and that they didn't mean for the dealer fee of $699 to be included in the gross sales price, and it could not be waived. They offered a few accommodations to make up for the miscommunication, but wouldn't alter the sales price or trade to make up the difference. I had been at the dealership for 3 hours, so instead of walking I chose to sign. Manager never introduced himself to address the issue. Salesman seemed genuinely sorry for the confusion, but I would not have come in to buy the vehicle unless I felt like everything was finalized. I would have walked, but with so much time committed I chose to just take the car. I don't believe there was an attempt to bait and switch, but I do believe that they should have honored the agreed upon price. Other than the issue above, the experience was fine. Salesmen were very knowledgeable of the product, and the finance department was not pushy at all. Very nice showroom and friendly staff all around. More

Ellen Tackett is a fantastic Service Advisor! Over the last several years, I have had Ellen Tackett take care of my cars's service needs. She is very professional, courteous, extremely kind and ca Over the last several years, I have had Ellen Tackett take care of my cars's service needs. She is very professional, courteous, extremely kind and cares about my experience. She never hesitates to take care of my needs wether it being dropping my car at a time convenient for me, arranging for a loaner car, picking me up quickly if have any issues with arriving there, ect. I really enjoy having her as my advisor and would not want to have anyone else take care of my needs, if the decision is mine. More

Mr. David Zupkosky Mr. Zupkosky provides excellent service. He goes above and beyond to ensure customer is satisfied with service even if it means staying late on a Frid Mr. Zupkosky provides excellent service. He goes above and beyond to ensure customer is satisfied with service even if it means staying late on a Friday afternoon, he receives the customer with a smile. Great asset to the store. Thank you! More

was very nice great customer service had a great experience at the dealer dont mind coming back for any service that will be perform with my benz thank you great customer service had a great experience at the dealer dont mind coming back for any service that will be perform with my benz thank you More

Great Very good. Ellen always takes good care of me and is very friendly and punctual which I think is important I would definitely come back to the deal Very good. Ellen always takes good care of me and is very friendly and punctual which I think is important I would definitely come back to the dealership Don'take me write so much next time Tks. More

Delivered as promised The service was excellent my car was washed and left at the airport parking for pick up .All of your agents were excellent with each engagement. The service was excellent my car was washed and left at the airport parking for pick up .All of your agents were excellent with each engagement. More