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Mercedes-Benz of Tampa

Tampa, FL

4.0
3,427 Reviews

4400 N Dale Mabry Hwy

Tampa, FL

33614

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Showing 3,427 reviews

February 13, 2021

Dave Z is always on the move trying to do the best for his clients. I’ve dealt with Dave for years at MB of Tampa. He uses his years of experience and knowledge to help identify problems to reassure his c More

by Duffman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Zupkosky
Feb 15, 2021 -

Mercedes-Benz of Tampa responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

January 21, 2021

I travel a long way to get to this MB service center, but it is worth the trip. Service advisors are professional, courteous and knowledgeable. More

by Shamrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Acosta
Jan 24, 2021 -

Mercedes-Benz of Tampa responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

January 21, 2021

After moving to Tampa less than a month ago, I was not “in the mood” to deal with a flat tire; however, Jason provided exceptional support and service when I arrived at the MB of Tampa location. He took c More

by T. Purnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Pierce (Service Advisor)
Jan 24, 2021 -

Mercedes-Benz of Tampa responded

Hi, we are delighted to see this rating! Have a great day!

January 19, 2021

We had our Mercedes taken care of by Jason Pierce. He makes sure the job is done perfectly in every way. Thank you for taking such good care of us and our car!! More

by shgooch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Pierce
Jan 21, 2021 -

Mercedes-Benz of Tampa responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

January 06, 2021

Friendly and efficient personnel and operations. Every steps were timely managed , including the time to service the car. The manager took the time to explain the type of the service that needed. More

by Ramon.Georgis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Zupkosky, Barbara Hawkins
Jan 11, 2021 -

Mercedes-Benz of Tampa responded

Ramon.Georgis, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

December 22, 2020

A very unpleasant experience and will never go to that dealership ever again. The sale rep was decent but the finance manager named was very unprofessional. They tried to pull a fast one. So I went to a B More

by Adam Laufer
Recommend Dealer
No
Employees Worked With
Adil (Adam) Zidouhia
Dec 24, 2020 -

Mercedes-Benz of Tampa responded

Adam, We appreciate you sharing your review. I regret that you had a negative experience with our finance department and apologize for any unprofessional customer service. I would be happy to speak with you further about your experience if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251

Dec 24, 2020 -

Adam Laufer responded

I thank you for getting back to me, however the following day I went to the BMW dealership near me and got approved right away for an M5 Competition with no problems at all. In fact I picked it up this morning. Thank You Very much for your response & I wish you a Very Merry Christmas & Happy & Healthy New Year.

December 17, 2020

Very bad experience. I had a flat tire and checked with the service advisor to ensure my tire was in stock. Set up an appointment and came in on time next day. I was told loaners were not given out for a More

by amynh74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaden Batten
Dec 22, 2020 -

Mercedes-Benz of Tampa responded

Thank you for taking the time to leave your feedback. Our service team strives to provide an exceptional customer service experience, therefore I apologize for the lengthy delay and lack of communication that occurred on our behalf. I would like to speak with you further about this experience and hopefully restore your faith in us. I will be contacting you, however, please feel free to reach out to me at your convenience. Alex Glickman, General Manager, 813-580-5251

Dec 22, 2020 -

amynh74 responded

Hi Alex, was that your cell? I tried to reach out yesterday morning by texting you at that number. I’m not looking for any handouts but did have 2 comments/suggestions.

December 13, 2020

He goes above and beyond for everyone. I highly recommend working with Rick. I rarely leave good reviews (like many of us) but he deserves the credit. More

by brittschrader
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Acosta
Dec 14, 2020 -

Mercedes-Benz of Tampa responded

Thank you! We hope to be of service to you again!

Dec 14, 2020 -

brittschrader responded

Unfortunately one of your sales reps lost my business. I do recommend Rick without a doubt though!

December 12, 2020

Just a common car seller that doesn’t care if you have a vehicle problem I won’t recommend mb to anyone buy a tesla More

by Mercedeszuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cary Jedlovec, Ellen Tackett
Dec 14, 2020 -

Mercedes-Benz of Tampa responded

Thank you for taking the time to share your feedback with our team. I regret to hear that you feel this way about our dealership. We strive to provide exceptional customer service and I would be happy to speak with you further about your issues. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251

Dec 14, 2020 -

Mercedeszuk responded

Hi alex I lease a gle-350 but came out a lemon,I had to take it back more than 5 times with a transmission or motor cranking noise no one can explain or figure out,I don’t remember the name of one of the “mechanic”tall fat guy the took the vehicle without my permission and put like 10 miles on it and las few days I visited the store again with the same problem and and they told me the vehicle needed a service that included oil filters change and tire rotation and I noticed that I was charge for everything but the only did an oil change,not even the tire rotation,but they always have an excuse to say...no more MB...I love tesla cars

December 12, 2020

Jaleel is a very professional and detailed service advisor. He is always there to answer out questions and concerns and always makes sure that we leave feeling satisfied with the work. More

by rlkant18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaleel Khan
Dec 14, 2020 -

Mercedes-Benz of Tampa responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

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