Mercedes-Benz of Tampa

Service Excellent experience! Mike was great, picked up my car and gave me a loaner. Car received 20,000 mile maintance and they worked on a issue. Returned c Excellent experience! Mike was great, picked up my car and gave me a loaner. Car received 20,000 mile maintance and they worked on a issue. Returned car clean and in good working order. Friendly and helpful as always! More

always EXCEPTIONAL I called and scheduled an appointment with Dustin. My wife brought my car in for what seems to be an intermittent a/c issue. He got her in and out o I called and scheduled an appointment with Dustin. My wife brought my car in for what seems to be an intermittent a/c issue. He got her in and out of the dealership. As lame and boring as this seems, I have purchased 2 cars from Benz of Tampa, and serviced 3 for the last 6 years. For most of that time, I was driving about 55K miles a year per car. It obviously requires many more visits for maintenance and service with miles like that. Every service has been the same. I schedule, they do the job, they get me in and out, and they treat me like royalty. John Silvers was my original Service Adviser until he went and got promoted. He turned me over to Dustin. When you compare the treatment received by John and Dustin, you would think they are related. The thing they all have always consistently done since my first visit is get me in, maintain/fix my car, get me out in a timely manner and in the meantime treat me like royalty. The staff is proof that products are only as good as the people who back them. And maybe it should come natural when the car purchased is a $150,000.00 car. All 3 of the cars I purchased were Smart Cars, but the way I am treated every time I go there, you would think that I paid $250,000.00 each. More

Outstanding Service Support by Ellen I went in for my yearly maintenance only to find out that I had a more serious issue with my one of my cam shafts. Ellen informed me immediately and I went in for my yearly maintenance only to find out that I had a more serious issue with my one of my cam shafts. Ellen informed me immediately and got me into a loaner vehicle. Ellen's professionalism during my visit was first class. I was fortunate enough to have her check me in two years in a row and each time she was extremely helpful. Ellen is a true professional. More

Great customer service So far I've had great experiences with this dealership. They are always prompt and courteous when picking up my car for service and at drop off. The c So far I've had great experiences with this dealership. They are always prompt and courteous when picking up my car for service and at drop off. The car drivers are so nice!! Ellen has been a great service advisor, always letting me know the options so that I can make an informed decision. They have stood by all promises and work. More

Great service Arrived, was taken care of right away, explained and was shown pictures of nails in tire and others needed to be replaced. Car was serviced and I was Arrived, was taken care of right away, explained and was shown pictures of nails in tire and others needed to be replaced. Car was serviced and I was able to leave with a car while tires were being replaced. More

Timeliness of service I had a chunk torn out of my right front tire on Friday morning when I accidently hit a curb in a parking lot. Mercedes was able to get me in right a I had a chunk torn out of my right front tire on Friday morning when I accidently hit a curb in a parking lot. Mercedes was able to get me in right away to replace the tire. David, my service manager, was excellent and had the service team check a few other items while the car was there. More