Mercedes-Benz of Tampa

We saw the car which looked like just came in on sept 30th, 2024. Although, the car still has to be certified, repairs & detailed. The sale person assured, will get done before being delivered. We pur 30th, 2024. Although, the car still has to be certified, repairs & detailed. The sale person assured, will get done before being delivered. We purchased & made full payment that same day. We lived 3 hours away in Florida & agreement was made to ship the car when completed. Two days later, the sale person texted us confirming address, said the car is ready to be shipped. I asked about the paint chips that was promised to be done at the body shop, he replied, we did touched up & sent us video of the car. After watching the video, i’v noticed everything looked the same as it was & requested to be done completely & properly. He stated it won’t be. I contacted Mercedes headquarters & w/in an hour, someone from Mercedes Tampa contacted me, apologized & said will takes several days if sent to the bodyshop, which I assured him, we’r ok with this as long as it gets properly done. By now weeks has passed, Helene & Milton storms came through & gone. We contacted the salesman & were told everything got behind due to the storms, told him, we understand the circumstances. We didn’t hear from the dealer again until a couple of days before they shipped the car, which we received on October 27th, almost one month after purchased. We paid for registration & when asked, was told it’s in the mail in 30 days. The car door got repainted but the rubber door seals were missing, the head light still got steamed inside the entire light, the trunk enclosure was chopped off one side & unusable, inside the entire car got dried foods, liquid stains on seats, dashboard, car doors looked like dogs scratched all four doors, outside also looked untouched, the steps dirty on both sides etc……. Immediately, we contacted the sale person via text due to close on Sunday. He assured us will get rectify on Monday. Texted to him Monday said he’s not in until after 11:30am. I left vm for his supervisor at this point & no reply. I failed to mention, weeks before this, many calls but each time we were told to contact another person…. busy with customers. By 2p same afternoon, we decided to file complaints with Mercedes headquarter, once again. Now we’re waiting for Mercedes Tampa to respond to the headquarter, was told ?????? We don’t trust Mercedes Tampa to correct these problems as they failed us repeatedly this past month. We DO NOT recommend this dealership, watch out!!!!!! still waiting….. More

This dealership is extremely dishonest. Do business with them at your own peril. Yet to offer me a refund they agreed to in writing, a month after my transaction ended and just been giving Do business with them at your own peril. Yet to offer me a refund they agreed to in writing, a month after my transaction ended and just been giving me run-around stories. Weighing my options on the legal front at the moment. More

This dealership is dishonest, do not give them your business. My wife and I recently went into the Mercedes dealership in Tampa, FL located at 4400 N Dale Mabry Hwy, Tampa, FL 33614. We took her ve business. My wife and I recently went into the Mercedes dealership in Tampa, FL located at 4400 N Dale Mabry Hwy, Tampa, FL 33614. We took her vehicle in on a Saturday to get the vehicle serviced. While we were waiting for the service to be completed, my wife fell in love with a new 2024 Mercedes. We decided to purchase this vehicle from the dealership the same day. Unfortunately, the service was already underway, and we were charged $800. The vehicle that had the service done was used as a trade in for the new vehicle. While we discussed the new vehicle purchase, we talked with this dealership about being reimbursed the $800. The salesperson, manager and finance representative all assured us this would not be a problem and we would get our $800 back. So, on good faith we completed the purchase of the new 2024 vehicle with the caveat that we would get our $800 back. They assured us they would mail us the check for $800 in the coming weeks. After several weeks had passed my wife reached out to the dealership and again was told the check would be mailed. A few more weeks went by, and we still had not received the check. She called the manager and was told that he would return her phone call to resolve this issue. He never called, she called back and was again promised a return call and never received one. It’s now been a few months since we purchased the vehicle and we have not received a check for the $800 reimbursement or a phone call explaining why. I even went on the dealer website and contact them with my complaint, and they still didn’t respond. We are beyond frustrated, because we had 3 separate Mercedes employees lie directly to our face to get the sale finalized. Now that the vehicle is purchased, they don’t even have the courtesy to return phone calls. We planned on buying multiple Mercedes vehicles in the future but based on how we’ve been treated I do not want to conduct further business with a dishonest organization. The customer service we’ve experienced has been atrocious. I even went filed a complaint with the Mercedes corporate office and they told me I had to work it out with the dealership. Yesterday, the General Manager Pedro called my wife and told her it was our fault because we didn't get it in writing. So, they're blaming the customer for their dishonest actions. I would not give them your business ever. -Aaron K. More