Mercedes-Benz of Sugar Land - Service Center

appaulled i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the service here that they took their car to other dealership for service. Last yr I had a prob with my service advisor Cedric I wrote a neg review and immediately got a call from Steve stojack who at the time was the new service mgr he was helpful and resolved my issue so I retracted my review. (Wish I had not now) well my husband called to get Maintenence done and was rudely told we cannot get our service there anymore. REALLY after yrs of servicing my car I complain one time against a service advisor and this is how im treated well I contacted mr Steve stojack who apparently thinks he's a big shot now and he was RUDE. started making up all sorts of stuff that we allegedly complained etc. WOW you'd we wise to stay clear from this dealership for buying and surly for repairs THE whole service dept needs to know how to treat customers and a new management team. We have used them for no less then 9 years!!! I guess they have too many customers and are selective on who they want,,this is my second Mercedes and I most likely will NOT buy another one,, I'm seriously speechless ! More

awesome great service and repair could not have been happier! I recommend everyone to go see Don and Tony for any repairs. Hope to see you next year when I n great service and repair could not have been happier! I recommend everyone to go see Don and Tony for any repairs. Hope to see you next year when I need service. outstanding. Coe Wilson More

Worth the drive from Tomball If you're like me and spend a lot of time driving, then you certainly understand and value the reliability that a Mercedes-Benz has to offer. I only t If you're like me and spend a lot of time driving, then you certainly understand and value the reliability that a Mercedes-Benz has to offer. I only trust Mercedes-Benz of Sugar Land with my 2011 E350 4Matic and suggest to anyone who is serious about maintaining their investment in world-class luxury to do the same. More

Owner of Mercedes-Benz Model GLK 350, 2012 Please just keep the highest level of service and continue to look for the best way to trim down the cost as equal importance of service quality. Please just keep the highest level of service and continue to look for the best way to trim down the cost as equal importance of service quality. More

Another excellent experience ! Everything about this dealership is 5 star from start to finish. Impeccable service, friendly and efficient staff, and a great service advisor, Don P Everything about this dealership is 5 star from start to finish. Impeccable service, friendly and efficient staff, and a great service advisor, Don Pagano. My 'go to' dealership for sales and service. Thank you for taking such good care of me ! More

Technicians took the car out for a joy ride. I took my brand new 2015 C300 in for a check engine light at 6000 miles. My car was at the dealership for 8 days, there was no communications at all u I took my brand new 2015 C300 in for a check engine light at 6000 miles. My car was at the dealership for 8 days, there was no communications at all until I called and emailed my service advisor regarding the status of my car. When I got the car back, I was told by the cashier and advisor that 13 miles were put on to my car, which is what is shown on the service invoice I received. 13 miles is a bit much but I understand that sometimes they need to do some road tests and make sure the problem is truly gone, so I said okay and signed the paper. I was shocked when I got into the car, I found out close to 200 miles were put onto the car. No clear explanations from anyone why the invoice says 13 miles were put onto my car when in reality they put 200 miles on it. I have spoken to the service director and he basically laughed at me and said why would anyone drive my cheap C300 when they have $200k+ cars here to drive. It doesn't matter how much my car is worth compare to the other vehicles at the dealership, I bought it with my money and I want it to be taken care of. Very frustrated with the overall experience. More

Simply the Best Mercedes Benz of Sugar Land makes getting your car serviced a pleasure as opposed chore. Time is always important to people and my service advisor Mic Mercedes Benz of Sugar Land makes getting your car serviced a pleasure as opposed chore. Time is always important to people and my service advisor Michelle Ward makes it so easy to get in and out quickly. Living in Sugar Land I feel fortunate to have these people and this facility for all my car needs. More

Exceptional Customer Service without compromise! We purchased a pre-owned Mercedes-Benz from a local car dealership and it only came with one key. I called Mercedes-Benz of Sugar Land, which is the c We purchased a pre-owned Mercedes-Benz from a local car dealership and it only came with one key. I called Mercedes-Benz of Sugar Land, which is the closest Mercedes-Benz dealership to Katy, TX where we live. I was transferred to the parts department and spoke with Jose who was extremely helpful! He explained the process of purchasing a new key. During our conversation he asked if I had checked to see if there were any re-calls on my particular vehicle and when I told him I hadn't, he checked for me and as it turns out there was one. He immediately introduced me to Tammy Stafford from the Service Department who helped me get a service appointment scheduled and took care of everything related to the re-call. When my car was getting serviced, I was shuttled to and from work by a valet from the dealership - who was extremely kind and professional! Since my initial service visit, I have been back to the dealership several times and every time I visit, the customer service I receive has been unparallelled. They really do strive for customer satisfaction in everything they do and we would recommend Mercedes-Benz of Sugar Land blindly and without reservation to anyone considering taking their car in or purchasing a vehicle from their dealership! More

Exceptional Service From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully infor From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully informed of the service that was required, the cost and the length of time it would take for service to be completed. The invoice was prepared for me and available on-line, along with the the ability to pay which reduced the time spent picking up my car. Great Service and Friendly Customer Care! More

You get MORE than what you pay for It is truly a pleasure to have such a professional and skilled group of people helping us with the service and sales of our cars. Thanks Michelle and It is truly a pleasure to have such a professional and skilled group of people helping us with the service and sales of our cars. Thanks Michelle and Maria...you guys do a great job. Luke and Lesley T. More