Mercedes-Benz of Sugar Land - Service Center

Worst service i have ever seen...i bought a brand new ML and 240...Spend more time for service than drive the vehicle. Customer service F-. They wrencked my suv and to top it off my fog light i bring in fo and 240...Spend more time for service than drive the vehicle. Customer service F-. They wrencked my suv and to top it off my fog light i bring in for service was never fix. After i confronted the manager he gave me a detail service for free...but the detail was half ass done to (rug was never shampoo). Now my 240 is showing problem (head light out) call them for service thought it's going to be a quick fix..but the female in service dept. was a bitch from hell..not sure if she was having PMS or what..I WILL NEVER BUY A MERCEDES AGAIN... More

Totally unprofessional staff, very rude. If they see you driving an expensive model, expect to be stuck with them for at least 2-3 weeks. Everytime you would be driving out from the dealership you would driving an expensive model, expect to be stuck with them for at least 2-3 weeks. Everytime you would be driving out from the dealership you would have to come back very soon, as something else in your car would fail. The only explanation you get from their technical advisors would be something like "I'm not sure" or "We thought the problem was this, but it turnes out to be that", etc., nothing specific. The worst thing is (apart from ripping you off) that you loose a lot of your time and never feel confident about their work. More