Mercedes-Benz of Sugar Land

great service the salesman Alex Durrett and Dawn Villarreal were great, very nice and very knowledgable about the car we choose to by. i would recommend them to an the salesman Alex Durrett and Dawn Villarreal were great, very nice and very knowledgable about the car we choose to by. i would recommend them to anybody interested in buying a mercedes. More

This dealership profiles I am currently writing this review in regards to Mercedes Benz policies due to me buying an SUV. In the beginning of May, I ended up ordering a GLS I am currently writing this review in regards to Mercedes Benz policies due to me buying an SUV. In the beginning of May, I ended up ordering a GLS 450 from the manufacture in Alabama, the reason for ordering the SUV, the GLS 450 they have at the dealership was not in my budget or it was over loaded with options that brought the price up, however, my sales guy called me and they had a GLS 450 at the dealership to the exact specification to my order with the same cost. My response was... yes I want the vehicle, and everything was great until I received the second phone call from my sales guy. He told me that there is a name exactly like mine on the Mercedes Export list from Bloomfield New Jersey, in this case this person has nothing to do with me. I am a Petroleum Engineer with 26 year in the business and I do not have a clue what exporting a vehicle entails. The end result, I was very upset with this dealership profiling me with an exporter and NOT selling me the vehicle because there is a name like mine on the export list Mercedes has. More

excellent service and professional. Mr. Mejia was very professional, and attentive. he helped us purchasing a 2013 ml 350. I will recommend him to all my friends and family. Thank y Mr. Mejia was very professional, and attentive. he helped us purchasing a 2013 ml 350. I will recommend him to all my friends and family. Thank you Mercedes-benz of sugar land for having such a excellent employee. More

Rod Mejia is VERY curt! I was extremely disappointed with Rod Mejia's attitude! He was curt, sassy, and presumptuous! He is clearly in the wrong industry--he is NOT pleasant I was extremely disappointed with Rod Mejia's attitude! He was curt, sassy, and presumptuous! He is clearly in the wrong industry--he is NOT pleasant to deal with in any way. Although we live in Sugar Land, we will be purchasing our car at Mercedes Benze of Greenway solely due to Rod's poor performance. More

Purchase of new mercedes from James Goodman I went to the dealership because I knew James Goodman. My husband and I have never been a Mercedes Family, but I told my husband I knew someone who w I went to the dealership because I knew James Goodman. My husband and I have never been a Mercedes Family, but I told my husband I knew someone who worked there, so off we went to the Sugar Land dealership. James was very knowledgeable about the SUV's and led us in the right direction of the best SUV to fit our needs. He wasn't pushy, he listened, and we purchased the GLC 300 from Mercedes-Benz of Sugar Land. I have never purchased a car that didn't take all day to close the deal and finalize with the paper work. First class dealership and thank you James for a good car buying experience! I would totally recommend my friends to go visit James? More

WORST SERVICE EXPERIENCE EVER I recently had my car diagnosed at Mercedes-Benz of Sugar land. I took the car there and told them my struts needed to be replaced, an alignment neede I recently had my car diagnosed at Mercedes-Benz of Sugar land. I took the car there and told them my struts needed to be replaced, an alignment needed to be done, that my wheel was smoking, and some lights were coming on. I was told I needed to replace two back struts, get an alignment, to replace bellows, and that my wheel was NOT smoking. I agreed to the $4,348.16 repair. I picked the car up on February 23 and literally 3 miles down the road the same light (the light is a symbol of a car with an arrow pointing up) came on... I later took the car back and was told the reason the light came on is because my compressor went out. Both Brian and Steve Stojack told me after I had the service done, that there is a possibility that other parts can go out when you get this type of job done. Why wasn't I told this prior to me making a decision on whether it was worth getting my car repaired or to just go ahead and sell it? At one point Brian Don even told me "We're not your financial advisors". HORRIBLE EXPERIENCE. LITERALLY WORST SERVICE AND CUSTOMER SERVICE I HAVE EVER RECIEVED FROM A COMPANY. WORST CUSTOMER SERVICE MOSTLY HAS TO DO WITH HIGHER UP MANAGEMENT SUCH AS BRIAN DON AND STEVE STOJACK More

Best dealership ever Frank Kelske is first class! I cannot say enough good things about this dealership and in particular Frank Kelske. I have now purchased 2 x cars from him and this dealership an I cannot say enough good things about this dealership and in particular Frank Kelske. I have now purchased 2 x cars from him and this dealership and they have been looking after me for the last 3 years. Frank's professional and personalized service made both of my purchase experiences very comfortable and enjoyable - you know you are working with someone you can trust and who really understands what you are looking for. He is also great at making sure your ongoing experience with the dealership is first class and everything you ever need is taken care of (every single time!). I should also add the service department is very well run and the Asst. Manager Michelle Ward is fantastic - she is very knowledgeable and extremely helpful. Her advice and help makes ownership decisions very easy and add to the ownership experience of the car/s. She has always looked after my wife and I - this is truly appreciated. More