Mercedes-Benz of Sugar Land

Disingenuous Stunned...the only words I have after wasting a month dealing with Mercedes-Benz of Sugarland. That being said I now completely understand the class a Stunned...the only words I have after wasting a month dealing with Mercedes-Benz of Sugarland. That being said I now completely understand the class action lawsuit against them for discrimination and bias. I had spent nearly a month with my fiancée shopping for the right vehicle for our blended family and landed on what seemed to be the best fit for our (at times) family of six. The vehicle we were replacing was her Infiniti QX 56 coming off lease at the end of November so we had some time. We had shopped at Sugarland as well as one other Mercedes dealership to do our due diligence (I work in Venture Capital). I had developed what I thought was a good relationship and strong rapport with both my salesperson David and the sales manager Sean so we decided unreservedly we would give our business to Sugarland, they had earned our trust in what we hoped would be a long-term relationship and lifetime customer equity as I at that point was also interested in acquiring a sedan to replace my Land Rover. Being between model years of the 2017 on the 2018 we found it difficult to find a vehicle that was within our budget and had the features we wanted and didn't have things we didn't need (like the parallel parking package that cost $3000 which seemed to be on most of the vehicles we were shown) so we felt it best to work with our sales person and build our own vehicle, which we did. After several visits we sat for an hour with our salesman building a vehicle the way we wanted it and were asked for a deposit that we gladly paid. My fiancée was ecstatic as this was a dream vehicle for her (she is German) as well as it was my gift to her. Two days later we were called and told they would not sell us a vehicle, no explanation, just that they would sell us a vehicle. I was stunned, I had never heard anything like this in my life nor have I ever been handled like this or dealt with so unprofessionally by a business. Mercedes-Benz really needs to think about how their dealerships and they deal their customers and potential customers -- this was simply rude and arrogant as apparently I wasn't the ‘right customer’ to own this vehicle. This is been one of the greatest time wasting experiences I can recall and it was handled incredibly poorly, I have lost a month and I am now back to square one and I'm now faced with a much more onerous time constraint. I do want to congratulate Sugarland for selling another Infinity extremely effectively…kudos guys! Oh and where do I sign up for that class action suit. More

Outstanding We met w/ Lars Jones. He assisted us for an order to a specific 2018 model clearly yet to be built. The vehicle arrived. Today, my wife concluded th We met w/ Lars Jones. He assisted us for an order to a specific 2018 model clearly yet to be built. The vehicle arrived. Today, my wife concluded the transaction- it could not have been more seemless through the paper contracts & a thorough 'hand-over' & explanation of all vehicle systems. I have no hesitation in recommending Lars & his colleagues. ADL More

Not worth the drive This Mercedes dealership is horrible. They have no concept of service. Horrible. Go some where else. Not only would not buy the car back they sold m This Mercedes dealership is horrible. They have no concept of service. Horrible. Go some where else. Not only would not buy the car back they sold me less than 2 years ago. But the extra packages they sold my wife. I.e. Wheel and tire and windshield. We didn't even need them. And when we went to get the money back from these worthless add ons no one would get back to us. This place is horrible More

Painless I recently purchased a new SUV from Mercedes-Benz of Sugarland. I was there on the last day of June and the selection on site was slim, however the s I recently purchased a new SUV from Mercedes-Benz of Sugarland. I was there on the last day of June and the selection on site was slim, however the salesman showed me what they had and none of them were what I was really looking for. He quickly got us on the computer and found exactly what I wanted. We negotiated a fair price and we completed the transaction in 30 minutes. The next morning the car was brought to my home. It exceeded my expectations with more bells and whistles than I had bargained for. I couldn't be happier with the sale or the service. Great Job!!! More

Great experience Craig was extremely professional and helpful. I was very worried about getting my car fixed in a timely fashion. He got things done very efficiently Craig was extremely professional and helpful. I was very worried about getting my car fixed in a timely fashion. He got things done very efficiently and also kept me posted. The service was excellent. More

Problem been taking care of and service is good LATEST UPDATE: after I posted my review below, their business development manager Derek contacted me and started to take care of this issue. They are LATEST UPDATE: after I posted my review below, their business development manager Derek contacted me and started to take care of this issue. They are pretty responsive and offered a discount for my upcoming service. I just had my first service this Saturday and their service department did a good job. "Regret buying my GLC300 from this dealership. When I bought the car last April, the sales Alex promised to send me service coupon for my first maintenance. After I completed the survey for him, I asked him via email when I can get the coupon and he said he will mail it to me later. However I never receive any mail from him since then. Now it is the time for the service and I asked several times if I can get what he promised but he just told me he can't recall the deal and make exceptions for "something he promised". Of course I didn't buy the car just because of a coupon...What I care is that the sales person cheated the customer and not even feel sorry!!!" More

Standard of excellence I have been a MB Sugar Land customer since it opened and have nothing but the highest praise for the dealership. Frank Kelske has been my sales conta I have been a MB Sugar Land customer since it opened and have nothing but the highest praise for the dealership. Frank Kelske has been my sales contact since he joined the dealership and I enjoyed yet another purchase of my 4th vehicle. Same great experience with each sales experience. I have also had the pleasure of working with Tammy Stafford as my service advisor for many years. She is extremely knowledgeable, professional and personable. Simply put, MB Sugar Land will continue to be my destination for all things Mercedes! More

Euphemism In my experiences with Sugarland Mercedes Benz the service team goes above and beyond my expectations in providing exceptional service to its customer In my experiences with Sugarland Mercedes Benz the service team goes above and beyond my expectations in providing exceptional service to its customers from the sales dept to the service dept. I was assigned Cedric Milton as my service advisor, who exhibits thorough knowledge and answers to the inquiries I present to him. Whether it be a S550 or CLA250, I walk away satisfied. I have been coming there for two years now and Mr Milton & the team provides immeasurable care as they did during my very first visit. I always walk away fully satisfied. Thanks again, Sam!!! More