Mercedes-Benz of Sugar Land

MB Sugarland - The Best or Nothing Benchmark Frank Kelske, Dave Newland, Priyanka Patel, Morris Nguyen, David Lefkowitz, Jon Beyleveld, Amanda Hughes, Sujith Sathees, Kris Sulak, Jose' Dominguez, Frank Kelske, Dave Newland, Priyanka Patel, Morris Nguyen, David Lefkowitz, Jon Beyleveld, Amanda Hughes, Sujith Sathees, Kris Sulak, Jose' Dominguez, Dawn Villarreal, and of their great leader Mr. Mike Baches are an extraordinary team of highly effective staff. They are consistently providing the benchmark of GREAT delivery, service, attention to detail, and "The Best Or Nothing" leadership in the Luxury Automotive experiences. Truly the standard in Mercedes-Benz dealerships and all luxury automotive relationship. It's a relationship, not just a result. More

BUYER BEWARE!!!!! Went here to buy a new Mercedes. I wanted a new GLS 450 was willing to order a new one in order to get exactly what I wanted . They told me it would Went here to buy a new Mercedes. I wanted a new GLS 450 was willing to order a new one in order to get exactly what I wanted . They told me it would take 6 months and a $2000 deposit as well as I would have to finance the car there. The sales person took my name and went to the sales managers office and he came back and said he couldn't sell me a new GLS 450. I couldn't believe a car dealership didn't want to sell me a car!! I left the dealership totally devastated and not understanding why Mercedes-Benz would not sell me a GLS 450. I called my salesperson who would not answer my calls he finally sent me a text stating he could sell me any vehicle but not a GLS 450. After many unanswered calls back to the dealership my salesperson finally took my call I asked him for the name and number of person at Mercedes-Benz that said I couldn't order a new GLS he said I would have to talk to their attorney and I said no problem please give a name and number and was told he couldn't do that so than I asked him to have the GM call me. STILL WAITING!!!!. This dealership is phony and they make you feel as if your not WORTHIE to buy from them. BUYER BEWARE!!! More

Great Customer Service I gave this dealership the rating that I did because they were prompt in waiting on me and my daughter and they made my purchase of my 2018 GLC 300 se I gave this dealership the rating that I did because they were prompt in waiting on me and my daughter and they made my purchase of my 2018 GLC 300 seamless. I hope that my sales experience will carryover to the service experience when the time comes for me to have my vehicle serviced. As of today I would recommend this dealership. More

Sean Sullivan is ALL TALK NO ACTION Sean I don't know how you scammed to get your job but your terrible at it. I wouldn't trust you to sell me a hot wheels car. Sean I don't know how you scammed to get your job but your terrible at it. I wouldn't trust you to sell me a hot wheels car. More

Theft of Property/Theft by deception This was the worst experience of my life. My first as well as the last Mercedes-Benz I'll ever purchase. Took my car to this dealership for servicin This was the worst experience of my life. My first as well as the last Mercedes-Benz I'll ever purchase. Took my car to this dealership for servicing. I had just purchased my vehicle 3 months prior to servicing. My car was returned to me with ten year old worn out tires and rims. Front leather seats were replaced with worn out leatherette (fake leather) seats. I was charged close to 800 for labor costs on an hour and a half work. These people have absolutely no integrity. Will smile and steal at the same time. The sad thing about it is because Theft by Deception is so hard to prove....it will most likely continue to be a regular practice at this particular facility. I wouldn't recommend this place to anyone.... and I don't. More

Great costumer service! Excellent costumer service. Cesar and Dawn are the best! They made all the process of buying my new Mercedes C300 convertible really easy and painles Excellent costumer service. Cesar and Dawn are the best! They made all the process of buying my new Mercedes C300 convertible really easy and painless. More

Excellent experience and customer service I had an exceptional experience at the Mercedes Benz of Sugarland dealership with Nelson Davies. Nelson was very professional, personable, and underst I had an exceptional experience at the Mercedes Benz of Sugarland dealership with Nelson Davies. Nelson was very professional, personable, and understanding of my needs and concerns about my car. I was very impressed with the excellent customer service that I received from Nelson and David Lefkowitz from start to end of the getting the car delivered to me. I will highly recommend Nelson and this dealership to my family and friends. More

Disingenuous Stunned...the only words I have after wasting a month dealing with Mercedes-Benz of Sugarland. That being said I now completely understand the class a Stunned...the only words I have after wasting a month dealing with Mercedes-Benz of Sugarland. That being said I now completely understand the class action lawsuit against them for discrimination and bias. I had spent nearly a month with my fiancée shopping for the right vehicle for our blended family and landed on what seemed to be the best fit for our (at times) family of six. The vehicle we were replacing was her Infiniti QX 56 coming off lease at the end of November so we had some time. We had shopped at Sugarland as well as one other Mercedes dealership to do our due diligence (I work in Venture Capital). I had developed what I thought was a good relationship and strong rapport with both my salesperson David and the sales manager Sean so we decided unreservedly we would give our business to Sugarland, they had earned our trust in what we hoped would be a long-term relationship and lifetime customer equity as I at that point was also interested in acquiring a sedan to replace my Land Rover. Being between model years of the 2017 on the 2018 we found it difficult to find a vehicle that was within our budget and had the features we wanted and didn't have things we didn't need (like the parallel parking package that cost $3000 which seemed to be on most of the vehicles we were shown) so we felt it best to work with our sales person and build our own vehicle, which we did. After several visits we sat for an hour with our salesman building a vehicle the way we wanted it and were asked for a deposit that we gladly paid. My fiancée was ecstatic as this was a dream vehicle for her (she is German) as well as it was my gift to her. Two days later we were called and told they would not sell us a vehicle, no explanation, just that they would sell us a vehicle. I was stunned, I had never heard anything like this in my life nor have I ever been handled like this or dealt with so unprofessionally by a business. Mercedes-Benz really needs to think about how their dealerships and they deal their customers and potential customers -- this was simply rude and arrogant as apparently I wasn't the ‘right customer’ to own this vehicle. This is been one of the greatest time wasting experiences I can recall and it was handled incredibly poorly, I have lost a month and I am now back to square one and I'm now faced with a much more onerous time constraint. I do want to congratulate Sugarland for selling another Infinity extremely effectively…kudos guys! Oh and where do I sign up for that class action suit. More

Outstanding We met w/ Lars Jones. He assisted us for an order to a specific 2018 model clearly yet to be built. The vehicle arrived. Today, my wife concluded th We met w/ Lars Jones. He assisted us for an order to a specific 2018 model clearly yet to be built. The vehicle arrived. Today, my wife concluded the transaction- it could not have been more seemless through the paper contracts & a thorough 'hand-over' & explanation of all vehicle systems. I have no hesitation in recommending Lars & his colleagues. ADL More

Not worth the drive This Mercedes dealership is horrible. They have no concept of service. Horrible. Go some where else. Not only would not buy the car back they sold m This Mercedes dealership is horrible. They have no concept of service. Horrible. Go some where else. Not only would not buy the car back they sold me less than 2 years ago. But the extra packages they sold my wife. I.e. Wheel and tire and windshield. We didn't even need them. And when we went to get the money back from these worthless add ons no one would get back to us. This place is horrible More