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Mercedes-Benz of Sugar Land
Sugar Land, TX
508 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 508 reviews
April 02, 2019
Great place One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of V One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the “guys” purchasing their vehicles were treated. As a female, your car buying experience shouldn’t be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won’t endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For “inner loopers” like me the drive to Sugarland MAY seem like a world away but I can assure you it’s worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of “wondering if you’ll receive a fair deal” at other dealerships and make the drive to Sugarland, it’s worth it. You will be greeted with a smile and you’ll drive away in your new vehicle with an even bigger smile! More
by August26!
March 27, 2019
Awesome Team! I had a awesome experience here at Mercedes Sugar land. Terra Kurtz (Superb Sales Agent)- Very kind patient and understanding. I felt really relax I had a awesome experience here at Mercedes Sugar land. Terra Kurtz (Superb Sales Agent)- Very kind patient and understanding. I felt really relax through out the process and making a deal with her. She's a very professional sales agent! Thanks again Terra! David Lefkowitz (Sales Supervisor) -Really awesome! I should say very straight forward and willing to understand clients! Dawn Villareal (Finance Dept) -She has a positive vibe when you talk to her. She'll explain things very thoroughly and she wont force you on things that the client doesn't like. -She's really nice! Chris Mazloomi (Delivery Specialist) -Very detailed when explaining gadgets and how to use items inside the car. Before I had a bad experience with car dealerships but when I met this team in Mercedes-Benz of Sugarland it was a fast relaxing process. Again thank you for the experience! To all future clients Hope you look for these guys! More
by aj22
Employees Worked With
Terra Kurtz,David Lefkowitz ,Chris Mazloomi , Dawn Villarreal
March 17, 2019
Purchased GLC 2019 Today we purchased a GLC from MBSL. The experience was very comfortable and pleasant. The sales rep Pete Sanchez was very professional, friendly and h Today we purchased a GLC from MBSL. The experience was very comfortable and pleasant. The sales rep Pete Sanchez was very professional, friendly and helpful. Most importantly, he was able to apply the incentives to our purchase. Overall, we are very happy about the new car purchase. Thank you Pete. More
by WJ
Employees Worked With
Pete Sanchez
March 05, 2019
Good folks! Went in for an oil change of my 2016 Sprinter 2500. I believe the name of the service rep was Craig, and, he was an outstanding individual and took ca Went in for an oil change of my 2016 Sprinter 2500. I believe the name of the service rep was Craig, and, he was an outstanding individual and took care of everything and gave me a discount. Thank you More
by Dr. Ahmed
Employees Worked With
Craig Vollmar
January 05, 2019
MB of Sugarland sets the bar for Customer Service Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL we Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL were incredibly helpful and knowledgeable. They resolve issues quickly and exceedingly well! I've owned quite a few cars and have never received this level of customer service. You guys definitely set the bar! Thank you Willie (Antonio), David L, Sujith and Dave! 10 Stars! More
by AngelBayou
December 14, 2018
Purchase of a 2015 S550 coupe Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about t Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about the car, told me it was a ten, just came in off lease, was purchased from their dealership and serviced, asked for a carfax to which he sent me one, was very nice all along. I asked him multiple times if there is any issues cosmetic or otherwise, he assured over and over that the car was a ten with 12328 miles. No issues whatsoever. I trusted luis(big mistake), he gave me that salesman speach that he had been there for 20 years, he sends cars all over the country and especially to Florida which is the final destination of the car. I should have known better, I wired the funds, he sent the paperwork and still very nice to deal with. I received the car filthy on an open transporter, keep in mind it’s a 77k car. Covered with dust and cars transported above it. The driver dropped it, handed me a paper to acknowledge receipt of the car, I could see scuffs on two wheels which I noted on the sheet and one key when I was promised two. I had a Detailer ready to wash and detail the new car. After cleaning, discovered 4 spots on the hood, the size of a dime each where apparently some liquid leaked from the cars above and ate the paint on my beautiful new Mercedes. Exactly an hour later, I took pictures of the damage and sent it to Louis. To make a long story short, Louis turned into a different person after he got his commission and would not follow up nor was interested in taking care of my problem. With daily follow up calls, He kept telling me that his manager is handling it and that the owner of the transport company was going to call and set up an appointment to inspect and take care of the damage and not to worry since they have been using this company for the past 15 years. I never heard from any manager nor transport people. A week has gone by, I called today and was brushed off with a total different story, now I have to call the transport company and deal with the situation. During the conversation, he pretended not to hear me and hung up, never called me back. STAY THE xxxx AWAY FROM THESE CROOKS AND ESPECIALLY LUIS SALAZAR. I am going to call Mercedes bens of North America, better business bureau and the state attorneys office and file a complaint about these people. STAY AWAY FROM THAT PLACE. More
by Tocham
Employees Worked With
October 04, 2018
Easy and Professional I dread car shopping; but, Kenneth Hughes at MB Sugarland made my buying process stress free and easy. After months of shopping, I knew what make and I dread car shopping; but, Kenneth Hughes at MB Sugarland made my buying process stress free and easy. After months of shopping, I knew what make and model car I wanted and could have purchased at other dealerships in the area; but, decided on MB Sugarland due to Kenneth’s professionalism and knowledge. He guided me through every step, was responsive to every question, and got me the car I love within my budget. Thank you for an enjoyable process. More
by TXmom
Employees Worked With
September 25, 2018
The worst MB dealership service that I ever received!!! They could not fix a minor issue on my G63 after keeping it for 3 weeks. After 3 weeks, manager Steve Stojack lied to me about it being fixed. I wen They could not fix a minor issue on my G63 after keeping it for 3 weeks. After 3 weeks, manager Steve Stojack lied to me about it being fixed. I went to pick it up only to be told by the shop foreman that it was not fixed. In short, completely useless, worthless bunch of liars. Do not take any car there, especially not a higher end MB. Also, all of these 5-star reviews that appear professionally written are fake. Do not believe them. More
by GB
Employees Worked With
August 14, 2018
WORST EXPERIENCE OF MY LIFE I am completely appalled at the lack of customer service and unethical behavior of this dealership. Let me list just a few things that have happene I am completely appalled at the lack of customer service and unethical behavior of this dealership. Let me list just a few things that have happened during my 15 months of buying and owning my GLC43. It all started with us signing a contract on a blue GLC43 that was in New Jersey. Two days later we were informed that they could not get that car. Interesting since we already signed a contract and why did it take two days to say they could not get the car when they assured us the night we signed the contract they could. They then told us they would give us a great deal on the GLC43 that they had there. We agreed on a price and bought it. About 5 weeks later I had an issue with the windshield wiper, and brought it in and had it fixed. The next day my ESP light came on and the car kept slowing down. When I brought it in they again could not duplicate the problem but after contacting Mercedes they replaced a part on the transmission. It was in the shop from May 3-12, 2017. On December 7 I bought the car in for a problem with tires skipping when turning in a tight radius. Again they had my car 6 days and then I was informed that this happens with the summer tires in cold weather--interesting it took 6 days to get that answer. Then again a few days later my infotainment screen would not light. I had to take it back for them to change the screen out. I then brought it in Mar 20 for my one year maintenance and a problem with the brakes jerking. Again they had the car for 4 days. Interesting thing is they changed my oil and used 8 quarts of oil but owners manual says my car only needs 6.9 quarts with the oil filter, another little discrepancy. I received no mention of my tires getting worn and might need to replace them soon. I took my car in on June 28 for a recall to another dealership-West Houston Mercedes. They informed my that my tires needed to be replaced after only 10,000 miles(interesting that in 2000 miles my tires went from fine to totally worn out). Then July 7th I had the problem with the ESP light occur again only this time it was worse. The front brakes totally locked up while we tried to get the car 2 blocks back home. By the time we got back home the whole front end was smoking. The dealership came and picked it up on a flatbed. Of course they test drove it and they could not duplicate the problem. After 3 weeks in the shop, Mercedes USA says the car is performing as it should. I find this totally ridiculous since the brakes were locked up for 2 blocks. I understand the car should slow down if it feels that the car is sliding for some reason, but that does not explain why the brakes were locked up. Even though the dealership could not duplicate the problem, the tech said the brakes were discolored so he knows that really happened. My next problem is the dealership had asked if they could put on diagnostic equipment and test drive my car. I agreed since I do not know how else you would diagnose the problem. My real problem is, after I got the car back, I found out that my car had been on the toll roads while it was supposed to be at the shop. When I asked the dealership about this, I was told the service manager took my car home a couple of nights. They never asked about this and I would have never agreed to this. I find this totally disrespectful to take a customers car to a private residence and use the tollroad for your personal use. Even though Mercedes USA claimed the car was performing as it should, they decided to give me a good will gesture of new tires. I did agree to get new tires because I had decided by then just to trade the car in because I feel it is unsafe and I will not put my life at risk for Mercedes. I had asked if I was going to get run flat tires, since this is what I was told was on the car when we purchased it. I was told that the car doesn't have run flat tires. When we purchased the car I had asked about the spare tire. I was informed it didn't have one, but the car had run flat tires. Now after a year I find out it didn't have run flat tires so I am glad I never got a flat since I would have kept driving on it. Another unethical business practice--lying to your customers. The service manager then told me I should have a tire kit in the trunk. I looked for one and informed him that I did not have that either. Then he looked it up and told me that it was an option for the tire kit. Seriously, Mercedes sells a $68,000 car with no spare tire, no run flat tires and no tire kit either? That makes me feel that Mercedes could care less about its customers and just is concerned about their bottom line. Obviously Mercedes USA does not stand behind their cars. I had the tires replaced on August 2. I did not even get the car home--less than 5 miles--and the tire pressure light came on. Are you kidding me? I had to drive back to the dealership AGAIN. After they looked at it, they decided the tire pressure system needed to be calibrated. Seriously, why wasn't this done when they changed the tires. I could go on about how Mercedes Benz Sugar Lands customer service at the service center is terrible, but I think I have said enough. I have bought a competitors car(that has a spare tire), unfortunately some other unlucky person will end up buying this GLC43 and I am sure will have similar problems. More
by DeannaZ
Employees Worked With
Other Employees :
Chou Shu, Dave Newland, Ryan Rodriguez
June 15, 2018
Very Disappointing!!! We were looking to buy our first Mercedes. We were searching for a GLS450. We had been to a couple of dealerships in the Houston area and were disappo We were looking to buy our first Mercedes. We were searching for a GLS450. We had been to a couple of dealerships in the Houston area and were disappointed in the lack of interest and willingness of the salespeople there. So, we called the Sugarland location. We talked over the phone and Kenneth Hughes found just what we wanted!!! Wow! It was in Georgia but that was ok. We drove over an hour to the dealer to discuss the price and was impressed and pleased so we moved forward had put money down and signed all the papers. The SUV should arrive within 5-7 days, again that we ok. The next day we got a call from the salesman that the vehicle wasn’t available asters all!!!!!???? It was a demo. We had also been talking to a salesman in Fort Worth who saw this vehicle listed but it said, “do not call” so he figured it wasn’t available to tell us about it. Wow!!!!!!! This was a foolish mistake!!!! They should have called the dealer who had the SUV in Georgia to confirm it was there and available!!!! We will NEVER go back! We also had to finally call the finance dept to ask about getting our check back because Kenneth didn’t reply to my husbands email. More
by SherBerr1
Employees Worked With
