Mercedes-Benz of Sugar Land

Mercedes Benz Sugarland provided me with a great first experience. Pete Sanchez was very kind, encouraging, and patient. He guided me through every step and helped me with the purchase of my first Mercede experience. Pete Sanchez was very kind, encouraging, and patient. He guided me through every step and helped me with the purchase of my first Mercedes. Meeting him was a blessing. More

Buying a new mercedez Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and produc Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and productive !! More

Great place One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of V One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the “guys” purchasing their vehicles were treated. As a female, your car buying experience shouldn’t be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won’t endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For “inner loopers” like me the drive to Sugarland MAY seem like a world away but I can assure you it’s worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of “wondering if you’ll receive a fair deal” at other dealerships and make the drive to Sugarland, it’s worth it. You will be greeted with a smile and you’ll drive away in your new vehicle with an even bigger smile! More

Awesome Team! I had a awesome experience here at Mercedes Sugar land. Terra Kurtz (Superb Sales Agent)- Very kind patient and understanding. I felt really relax I had a awesome experience here at Mercedes Sugar land. Terra Kurtz (Superb Sales Agent)- Very kind patient and understanding. I felt really relax through out the process and making a deal with her. She's a very professional sales agent! Thanks again Terra! David Lefkowitz (Sales Supervisor) -Really awesome! I should say very straight forward and willing to understand clients! Dawn Villareal (Finance Dept) -She has a positive vibe when you talk to her. She'll explain things very thoroughly and she wont force you on things that the client doesn't like. -She's really nice! Chris Mazloomi (Delivery Specialist) -Very detailed when explaining gadgets and how to use items inside the car. Before I had a bad experience with car dealerships but when I met this team in Mercedes-Benz of Sugarland it was a fast relaxing process. Again thank you for the experience! To all future clients Hope you look for these guys! More

Purchased GLC 2019 Today we purchased a GLC from MBSL. The experience was very comfortable and pleasant. The sales rep Pete Sanchez was very professional, friendly and h Today we purchased a GLC from MBSL. The experience was very comfortable and pleasant. The sales rep Pete Sanchez was very professional, friendly and helpful. Most importantly, he was able to apply the incentives to our purchase. Overall, we are very happy about the new car purchase. Thank you Pete. More

Good folks! Went in for an oil change of my 2016 Sprinter 2500. I believe the name of the service rep was Craig, and, he was an outstanding individual and took ca Went in for an oil change of my 2016 Sprinter 2500. I believe the name of the service rep was Craig, and, he was an outstanding individual and took care of everything and gave me a discount. Thank you More

MB of Sugarland sets the bar for Customer Service Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL we Words can't express the level of excellence in customer service MB of Sugarland has. Every person from sales to finance, service to management ALL were incredibly helpful and knowledgeable. They resolve issues quickly and exceedingly well! I've owned quite a few cars and have never received this level of customer service. You guys definitely set the bar! Thank you Willie (Antonio), David L, Sujith and Dave! 10 Stars! More

Purchase of a 2015 S550 coupe Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about t Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about the car, told me it was a ten, just came in off lease, was purchased from their dealership and serviced, asked for a carfax to which he sent me one, was very nice all along. I asked him multiple times if there is any issues cosmetic or otherwise, he assured over and over that the car was a ten with 12328 miles. No issues whatsoever. I trusted luis(big mistake), he gave me that salesman speach that he had been there for 20 years, he sends cars all over the country and especially to Florida which is the final destination of the car. I should have known better, I wired the funds, he sent the paperwork and still very nice to deal with. I received the car filthy on an open transporter, keep in mind it’s a 77k car. Covered with dust and cars transported above it. The driver dropped it, handed me a paper to acknowledge receipt of the car, I could see scuffs on two wheels which I noted on the sheet and one key when I was promised two. I had a Detailer ready to wash and detail the new car. After cleaning, discovered 4 spots on the hood, the size of a dime each where apparently some liquid leaked from the cars above and ate the paint on my beautiful new Mercedes. Exactly an hour later, I took pictures of the damage and sent it to Louis. To make a long story short, Louis turned into a different person after he got his commission and would not follow up nor was interested in taking care of my problem. With daily follow up calls, He kept telling me that his manager is handling it and that the owner of the transport company was going to call and set up an appointment to inspect and take care of the damage and not to worry since they have been using this company for the past 15 years. I never heard from any manager nor transport people. A week has gone by, I called today and was brushed off with a total different story, now I have to call the transport company and deal with the situation. During the conversation, he pretended not to hear me and hung up, never called me back. STAY THE xxxx AWAY FROM THESE CROOKS AND ESPECIALLY LUIS SALAZAR. I am going to call Mercedes bens of North America, better business bureau and the state attorneys office and file a complaint about these people. STAY AWAY FROM THAT PLACE. More

Easy and Professional I dread car shopping; but, Kenneth Hughes at MB Sugarland made my buying process stress free and easy. After months of shopping, I knew what make and I dread car shopping; but, Kenneth Hughes at MB Sugarland made my buying process stress free and easy. After months of shopping, I knew what make and model car I wanted and could have purchased at other dealerships in the area; but, decided on MB Sugarland due to Kenneth’s professionalism and knowledge. He guided me through every step, was responsive to every question, and got me the car I love within my budget. Thank you for an enjoyable process. More