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Mercedes-Benz of Sugar Land
Sugar Land, TX
508 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 508 reviews
November 18, 2011
I have worked with Cary Fremaux for many years and I find that he has always got my best interest at heart.....ie...not trying to sell me a car or a package that he feels I dont need. I know that he is hone that he has always got my best interest at heart.....ie...not trying to sell me a car or a package that he feels I dont need. I know that he is honest. I would not have sent him two other clients..............one ordered a car and the other will in the future..........if I did not feel that he is a person who is sensitive to an individuals needs when buying and during ownership..............I would follow him anywhere...Erla Zuber Robert Fruge has given me excellent service and explains what has to be done and the reason why.....................I fully trust his judgment. He completes a great "twosome" Erla Zuber Alex......delivers and picks up my car and is always polite and is always dependable More
by hazegz
Employees Worked With
Carey Fremaux, Robert Fruge, Alex, Cary Fremaux
October 10, 2011
Luis Salazar is my favorite in the dealership. He is a dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we h dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we have purchased numerous vehicles from that dealership over the last seven or eight years, and I had nothing less than stellar treatment, whether it is sales by Luis, or service by Michelle Ward or Charlie Johnson, they are hard to match. I would recommend all of them without hesitation. More
by Zakelgamal
October 10, 2011
Bojan was very professional, knowledgeable, patient, precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car w precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car was available when he said it would be without any delays. More
by lbmade
Employees Worked With
Bojan Secerkadic
September 29, 2011
Great Experience, negotiated the deal via Ebay, finished at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than 1 hour to test drive and finalize the deal without the typical games most dealers play. Financing was easy and took 20 minutes to sign everything and the arrangements were just as good as I could get from the bank More
by kdweber
Employees Worked With
James Thompson, Heather Robbins
September 07, 2011
Truly disheartening to know a dealership like this can remain in business. My experiences with them have been the worst at any dealership in my driving history. I took the car in for a small routine main remain in business. My experiences with them have been the worst at any dealership in my driving history. I took the car in for a small routine maintenance item. They parked the car in the back lot for 3 days while waiting for a warranty official to examine the car. I received a call that the back windshield had "blown out" and "how did I want to handle the $2,600 replacement". IMAGINE my surprise. (I found out subsequent that, though rare, windows can crack from heat but it is due to faulty glass being installed initially.) I gave up fighting and paid the bill. When I picked up the car there was glass still all over the floorboards, a large grease stain on the leather, one of the seat belts was cut and a quarter size chunk of paint had been gouged from the driver's side door. Begrudgingly they repaired the damage that THEY had done, but would only touch up the door and refused to properly repaint it. In total they had my car one day short of a month. The car is an SL500 and when the temperatures finally got cool enough I lowered the top. Much to much surprise a four foot section of the rear deck trim came off and thudded in the trunk. It had not been locked in place as I found 3 of the 4 attachment pieces rolling around in the trunk. IF YOU USE THIS DEALERSHIP YOU ARE SUPPORTING THEIR DESPICABLE BUSINESS PRACTICES!! More
by sgstex
Employees Worked With
4
July 15, 2011
They were overcharged! Just replaced a battery for 2006 ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it's take is one hour! More
by Tonythai
Employees Worked With
Brian Ron
January 20, 2011
Tried to overcharge me on two different visits and lied about what I was told about what to expect after the first repair. Fortunately I saved the email correspondence that proved that I was right. Aside about what I was told about what to expect after the first repair. Fortunately I saved the email correspondence that proved that I was right. Aside from that, both repairs took several days and the first time, my car was pulled up to the drive with the entire dash missing!!!! This delayed it another 3 days. Ironic that a dealership and brand that thinks of themselves as refined are worse than a run of the mill Ford dealership. More
by tiger51
Employees Worked With
Jackie
June 12, 2010
Not a good place for repairs. They have a service manager that is horrible, very unprofessional. I wonder who does the hiring for their service department. Darryl Eihkhart is the guys name and he acts uneduc that is horrible, very unprofessional. I wonder who does the hiring for their service department. Darryl Eihkhart is the guys name and he acts uneducated and confused. He should have been fired a long time ago. He will overcharge you and try to make you get unnecessary expensive repairs. He does unethical business and I don't think he knows it. I know people who go their and we are all planning to record what he says so we will know if it is him or someone above him. More
by Tmack
Employees Worked With
Darryl Eihkart
April 19, 2010
If I could rate this place a negative 5 stars I would because this is the worst dealership ever last week was my first and last time ever stepping foot in this place I'll stick to Mercedes Benz Greenway because this is the worst dealership ever last week was my first and last time ever stepping foot in this place I'll stick to Mercedes Benz Greenway for life they are the best... I can't see how MB Sugarland would try to make me pay over $3,000 for a part for my vehicle after keeping my car for weeks and not for sure if that's the problem???? Mercedes benzGreenway found the problem in a matter of 2days and I only had to pay $1,000 yeah crazy huh? MB sugarland also has poor customer service,, I was very dissatisfied More
by taneisha
Employees Worked With
Chuo, and the shop foreman not really sure of his name
