Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sugar Land
Sugar Land, TX
511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 511 reviews
November 21, 2011
Frank made the normally stressful process of purchasing a car stress free. We went in knowing exactly what we wanted and Frank made it happen. It was the best car buying experience we have ever had. I w car stress free. We went in knowing exactly what we wanted and Frank made it happen. It was the best car buying experience we have ever had. I would highly recommend Mercedes-Benz of Sugarland to anyone looking for a new or used car. Not only was Frank's professionism a pleasant suprise, so was the entire dealersip. It had a very relaxed feeling from the coffee bar to the computer area. Also, the financial professional who was assinged to our loan was very professional and did not try to oversell the warranties. He explained them, but trusted that you knew what you wanted or didn't want. Thanks again for a great experience. More
by bmarti2
Employees Worked With
Frank Kelske, Frank Kelske
November 21, 2011
My service experience with Mercedes of Sugar Land was great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes d great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes declined to do the work stating that they were not setup to do alignments on non Mercedes wheels. When I called Mercedes of Sugar Land, the service scheduling assistant even got the service manager on the phone to verify that they can do the alignment. She also went ahead and got me a loaner without me asking since she knew the alignments took a couple of hours. My service advisor, Haider Jaffar, was also great. He explained the work completely and got me in and out very fast. He even went and got my car personally, after he saw me waiting when the valets were running behind. The loaner they gave me was also very nice and clean. And the cherry on top was that they were cheaper then Greenway. I will be taking my car to Mercedes of Sugar Land for service in the future even though they are not the closest dealership to me. More
by bigroot
Employees Worked With
Haider Jaffar
November 18, 2011
Mercedes-Benz of Sugarland not only met, but exceeded my needs and expectations during my search for a new vehicle. Rick Coleman was extremely helpful and knowledgeable. The overall customer service was o needs and expectations during my search for a new vehicle. Rick Coleman was extremely helpful and knowledgeable. The overall customer service was outstanding. More
by joshbaker-1
Employees Worked With
Rick Coleman
November 18, 2011
I have worked with Cary Fremaux for many years and I find that he has always got my best interest at heart.....ie...not trying to sell me a car or a package that he feels I dont need. I know that he is hone that he has always got my best interest at heart.....ie...not trying to sell me a car or a package that he feels I dont need. I know that he is honest. I would not have sent him two other clients..............one ordered a car and the other will in the future..........if I did not feel that he is a person who is sensitive to an individuals needs when buying and during ownership..............I would follow him anywhere...Erla Zuber Robert Fruge has given me excellent service and explains what has to be done and the reason why.....................I fully trust his judgment. He completes a great "twosome" Erla Zuber Alex......delivers and picks up my car and is always polite and is always dependable More
by hazegz
Employees Worked With
Carey Fremaux, Robert Fruge, Alex, Cary Fremaux
October 10, 2011
Luis Salazar is my favorite in the dealership. He is a dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we h dedicated professional, he does not hesitate to do whatever is needed to keep his client satisfied. He is exceptionally courteous and efficient. we have purchased numerous vehicles from that dealership over the last seven or eight years, and I had nothing less than stellar treatment, whether it is sales by Luis, or service by Michelle Ward or Charlie Johnson, they are hard to match. I would recommend all of them without hesitation. More
by Zakelgamal
October 10, 2011
Bojan was very professional, knowledgeable, patient, precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car w precise and followed through on everything he promised. I appreciated the great lengths he went to in order to find me the car I wanted and the car was available when he said it would be without any delays. More
by lbmade
Employees Worked With
Bojan Secerkadic
September 29, 2011
Great Experience, negotiated the deal via Ebay, finished at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than at the dealership with James. One of the easiest car buying experiences I have had. The dealership is very nice and relaxed. Took no more than 1 hour to test drive and finalize the deal without the typical games most dealers play. Financing was easy and took 20 minutes to sign everything and the arrangements were just as good as I could get from the bank More
by kdweber
Employees Worked With
James Thompson, Heather Robbins
September 07, 2011
Truly disheartening to know a dealership like this can remain in business. My experiences with them have been the worst at any dealership in my driving history. I took the car in for a small routine main remain in business. My experiences with them have been the worst at any dealership in my driving history. I took the car in for a small routine maintenance item. They parked the car in the back lot for 3 days while waiting for a warranty official to examine the car. I received a call that the back windshield had "blown out" and "how did I want to handle the $2,600 replacement". IMAGINE my surprise. (I found out subsequent that, though rare, windows can crack from heat but it is due to faulty glass being installed initially.) I gave up fighting and paid the bill. When I picked up the car there was glass still all over the floorboards, a large grease stain on the leather, one of the seat belts was cut and a quarter size chunk of paint had been gouged from the driver's side door. Begrudgingly they repaired the damage that THEY had done, but would only touch up the door and refused to properly repaint it. In total they had my car one day short of a month. The car is an SL500 and when the temperatures finally got cool enough I lowered the top. Much to much surprise a four foot section of the rear deck trim came off and thudded in the trunk. It had not been locked in place as I found 3 of the 4 attachment pieces rolling around in the trunk. IF YOU USE THIS DEALERSHIP YOU ARE SUPPORTING THEIR DESPICABLE BUSINESS PRACTICES!! More
by sgstex
Employees Worked With
4
July 15, 2011
They were overcharged! Just replaced a battery for 2006 ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it ml350 charged me $600. The battery by itself $249 and charged two hours labor plus tax. I checked with different Mb dealership. They said the most it's take is one hour! More
by Tonythai
Employees Worked With
Brian Ron
