Mercedes-Benz of Sugar Land

I purchased my third Mercedes from this MBSL this weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond to make sure that we left completely satisfied. MBSL has sales professionals that do not pressure you, but offer you facts, so that you can make a sound decision and not feel pressured. If you are looking for a Mercedes or a used car, I highly recommend you go see Pete Sanchez at MBSL and witness first hand the exceptional customer service from a sales professional. We did not only meet a good salesman, we made a new long term friend. Thanks Pete, and keep up the great work. More

Dies ist das erste Mal in mei dass ich große Schulden Dies ist das erste Mal in mei dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervo Dies ist das erste Mal in mei dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! Dies ist das erste Mal in meinem Leben, dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! Dies ist das erste Mal in meinem Leben, dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! More

Where do I start I purchased a 2021 Mercedes a month ago Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told th Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told they don’t have the title for the car for me to register it ( mind you I was told the papers they send me all copies no original at all can be used to register the car they weren’t ) so they came picked up my car now they are whole and I can’t register my car now I have to contact the owner and Mercedes corporation for help if no one does anything than I will pull back the wire transfer and get my car back and file many a lawsuit I wouldn’t trust them Also I called , emailed both manager salesman and no answers at all I don’t recommend this dealership at all and now have to contact consumer affairs in sugar land file a complaint BBB file a complaint and so on will also email the owner of sugar land and contact Mercedes corporation for help with this matter how horrible and than to be ignored More

Very pleased and satisfied Doc, having purchased/leased here over the past 10+ years, Kenneth Hughes and team do an exceptional job everytime, highly recommend! here over the past 10+ years, Kenneth Hughes and team do an exceptional job everytime, highly recommend! More

Sean Sullivan is not an effective manager. He does not care about the dealership and customer relation. I Had a situation with an employee. Called Sean Sullivan and left messages three times. He never re care about the dealership and customer relation. I Had a situation with an employee. Called Sean Sullivan and left messages three times. He never returned phone call. This is the reason the dealership is going down. Bad people. More

It was very enjoyable meeting Pete Sanchez. The conversation was extremely enjoyable and he was very helpful. He took us for a test drive and was quite knowledgeable about the cars he showed us. It conversation was extremely enjoyable and he was very helpful. He took us for a test drive and was quite knowledgeable about the cars he showed us. It is because of him that we purchased the car we wanted. Thank you Pete! More

FRAUD! Bought a CPO with a clean car fax & it was wrecked! I purchased a car that was Certified Pre-Owned with a clean car fax and it was wrecked with an 11" mark of damage on the front bumper area. The wheel I purchased a car that was Certified Pre-Owned with a clean car fax and it was wrecked with an 11" mark of damage on the front bumper area. The wheel was damaged and the steering column makes a thumping sound and you can feel it as well. The poor paint job and feeble attempt at covering up the damage is beyond pathetic. The color does not match, there is a halo around the perimeter that is evident, there are sandpaper marks, and the original damage is still there. I had to take it to MB and Caliber Collision of Boerne to get written verification of the damage. The Sugar Land manager, David Lefkowitz, chocked it up to "chips". It is hardly what anyone would consider road rash by any means. They also sold duplicate copies of the temporary plates to someone driving a Chevy Impala three weeks after my purchase. That car with the copied plate in the window was captured by NTTA in the DFW area. The screenshots I have of the car when it was listed verify the above statements. They are great when they want your business and money but when there is a problem they just blow you off. More

Tammy Stafford the best of the best , The best service Tammy Stafford the best of the best , The best service advisor ever She is always kind and polite, very thank you for work with her. Tammy Stafford the best of the best , The best service advisor ever She is always kind and polite, very thank you for work with her. More

Had such a great experience with Kenneth! I can’t recommend him enough! We originally looked into shopping at Clear Lake and after a poor experience, we decided to go out to MB of Sugarland. We walke recommend him enough! We originally looked into shopping at Clear Lake and after a poor experience, we decided to go out to MB of Sugarland. We walked in with no appointment and ended up purchasing a GLC that day. Kenneth was so helpful and patient during the entire process. He’s so friendly and was excited about the process and was never once pushy. I was nervous for my first buying experience but thanks to Kenneth, it was such a breeze. Highly recommend! More

A great place to buy a car All of the employees were considerate and offered help at every turn. Pete Sanchez was the salesperson we dealt with. He keeps his word. If he promis All of the employees were considerate and offered help at every turn. Pete Sanchez was the salesperson we dealt with. He keeps his word. If he promises you something, he delivers. He knows the mercedes line like the back of his hand and listens to what the customer has to say -- pretty rare at a car dealership. Overall, a very enjoyable experience and we wound up purchasing a certified pre-owned vehicle on the first visit. More