Mercedes-Benz of Sugar Land

Worst service I've ever received. They did not even care to own up to their mistake and negligence. I brought my vehicle in to get it checked about a noice the power steering was making. Tammy from the serv to own up to their mistake and negligence. I brought my vehicle in to get it checked about a noice the power steering was making. Tammy from the service department toped it off without giving it a full inspection and gave the car back to me. After a couple of months I took it to a different dealer to get a regular service and they did their job right and found a leak on the steering rack, but told the unfortunate news that my warranty had just expired 15 days earlier and I had to pay out pocket for the repairs. If the mercedez benz dealership in Sugarland would've done their job right and taken care of the problem when I tried to get them to check the problem, my car would've been fixed under warranty. They've lost a customer for life. More

The Service Team at MB Sugar Land has been an excellent experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! More

Thank to Frank Kelske for going to such great lengths to make sure I was purchasing the best car for my needs as my previous car. make sure I was purchasing the best car for my needs as my previous car. More

Everything was great. Thanks! Tammy was exceptional as always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. More

I would highly recommend this dealership to my friends and family members, as well as anyone who expects a superior level of attentiveness in a professional atmosphere. Several of my co-workers who are se and family members, as well as anyone who expects a superior level of attentiveness in a professional atmosphere. Several of my co-workers who are second and third time buyers referred me to this location noting their reputation. James Thompson, my sales representative, was diligent in researching the car that best met my needs and my financial requirements. He was also very forthright in describing the terms and conditions of a lease with me as was the finance manager I interacted with. My calls and emails were always responded to promptly, my car was delivered as promised and I received very personalized follow-up correspondence. I feel as though this dealership surpasses the others I visited in every area. More

Mercedes of Sugar Land has been great to work with, my office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehic office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehicle. Jenna, Robert, and Sabrina were all great to work with in service,there was one other lady but I cannot remember her name. I took my car in for a regular service and they noticed the wheels needed work so it took a extra day to finish. They furnished me a loaner car and could not have been any better to work with. I bought my first Mercedes out of Austin but Mercedes of Sugar Land is where I will do bisiness in the future, no dis-respect to Austin they were good also. More

Frank made the normally stressful process of purchasing a car stress free. We went in knowing exactly what we wanted and Frank made it happen. It was the best car buying experience we have ever had. I w car stress free. We went in knowing exactly what we wanted and Frank made it happen. It was the best car buying experience we have ever had. I would highly recommend Mercedes-Benz of Sugarland to anyone looking for a new or used car. Not only was Frank's professionism a pleasant suprise, so was the entire dealersip. It had a very relaxed feeling from the coffee bar to the computer area. Also, the financial professional who was assinged to our loan was very professional and did not try to oversell the warranties. He explained them, but trusted that you knew what you wanted or didn't want. Thanks again for a great experience. More

My service experience with Mercedes of Sugar Land was great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes d great from beginning to end. I contacted Mercedes of Sugar Land for an alignment on my 2007 CLS550 with aftermarket wheels after Greenway Mercedes declined to do the work stating that they were not setup to do alignments on non Mercedes wheels. When I called Mercedes of Sugar Land, the service scheduling assistant even got the service manager on the phone to verify that they can do the alignment. She also went ahead and got me a loaner without me asking since she knew the alignments took a couple of hours. My service advisor, Haider Jaffar, was also great. He explained the work completely and got me in and out very fast. He even went and got my car personally, after he saw me waiting when the valets were running behind. The loaner they gave me was also very nice and clean. And the cherry on top was that they were cheaper then Greenway. I will be taking my car to Mercedes of Sugar Land for service in the future even though they are not the closest dealership to me. More

Mercedes-Benz of Sugarland not only met, but exceeded my needs and expectations during my search for a new vehicle. Rick Coleman was extremely helpful and knowledgeable. The overall customer service was o needs and expectations during my search for a new vehicle. Rick Coleman was extremely helpful and knowledgeable. The overall customer service was outstanding. More