Mercedes-Benz of Sugar Land

Dennis was responsive to my questions, explaining the process and the services scheduled. He also called me twice to let me know the status of the repairs and when my car was ready. The loaner-car folks process and the services scheduled. He also called me twice to let me know the status of the repairs and when my car was ready. The loaner-car folks were also excellent, as was the staff outside greeting me upon my arrival and departure. Thank you for your great service. More

This was my first Mercedes purchase. Frank was extremely helpful, he made sure that I looked at all the options within my budget. His delivery was impeccable. He made sure I knew how to use every function b helpful, he made sure that I looked at all the options within my budget. His delivery was impeccable. He made sure I knew how to use every function before I drove off the lot. He was a joy to work with. More

The service visit exceeded my expectations and I look forward to having MB-Sugarland service my car as needed. I recently purchased a used MB and wanted to have the vehicle checked out by an authorized forward to having MB-Sugarland service my car as needed. I recently purchased a used MB and wanted to have the vehicle checked out by an authorized dealership and MB-Sugarland was great ! The service level was amazing. More

Worst service I've ever received. They did not even care to own up to their mistake and negligence. I brought my vehicle in to get it checked about a noice the power steering was making. Tammy from the serv to own up to their mistake and negligence. I brought my vehicle in to get it checked about a noice the power steering was making. Tammy from the service department toped it off without giving it a full inspection and gave the car back to me. After a couple of months I took it to a different dealer to get a regular service and they did their job right and found a leak on the steering rack, but told the unfortunate news that my warranty had just expired 15 days earlier and I had to pay out pocket for the repairs. If the mercedez benz dealership in Sugarland would've done their job right and taken care of the problem when I tried to get them to check the problem, my car would've been fixed under warranty. They've lost a customer for life. More

The Service Team at MB Sugar Land has been an excellent experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! experience for us! I would recommend MB Sugar Land to everyone. Best service in Houston! More

Thank to Frank Kelske for going to such great lengths to make sure I was purchasing the best car for my needs as my previous car. make sure I was purchasing the best car for my needs as my previous car. More

Everything was great. Thanks! Tammy was exceptional as always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. always. The service I receive at MB Sugarland will encourage me to consider an MB for my next purchase. More

I would highly recommend this dealership to my friends and family members, as well as anyone who expects a superior level of attentiveness in a professional atmosphere. Several of my co-workers who are se and family members, as well as anyone who expects a superior level of attentiveness in a professional atmosphere. Several of my co-workers who are second and third time buyers referred me to this location noting their reputation. James Thompson, my sales representative, was diligent in researching the car that best met my needs and my financial requirements. He was also very forthright in describing the terms and conditions of a lease with me as was the finance manager I interacted with. My calls and emails were always responded to promptly, my car was delivered as promised and I received very personalized follow-up correspondence. I feel as though this dealership surpasses the others I visited in every area. More

Mercedes of Sugar Land has been great to work with, my office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehic office was in Sugar Land and we have moved to Beltway 8 and HWY 290. I will still make the trip to Sugar Land to purchase or have service on my vehicle. Jenna, Robert, and Sabrina were all great to work with in service,there was one other lady but I cannot remember her name. I took my car in for a regular service and they noticed the wheels needed work so it took a extra day to finish. They furnished me a loaner car and could not have been any better to work with. I bought my first Mercedes out of Austin but Mercedes of Sugar Land is where I will do bisiness in the future, no dis-respect to Austin they were good also. More