Mercedes-Benz of Sugar Land

1st service with this dealer as I usually service with Arod Mercedes. The top notch service I received will keep bringing me back. Keep up the great work! Arod Mercedes. The top notch service I received will keep bringing me back. Keep up the great work! More

When I first drove into the dealership, I felt Welcome. I had an appointment and as I was pulling up to the service area, there was already somebody standing out there waiting to direct me to my Service Advi had an appointment and as I was pulling up to the service area, there was already somebody standing out there waiting to direct me to my Service Advisor. Mr. Shultz was so professional and was very skillful in documenting the problems I had with the vehicle and explaining the next steps. While I was waiting for him to finish with the paper work he offered me a cup of coffee which I enjoyed. Then after he was done, he walked me to the Loaner car department. They already had my loaner car set up with my name on it which really saved some valuable time that I didn’t have. It sounds like I took a long time over there, but I was out of there in less than half an hour. I had been to other Mercedes Benz dealerships with appointments and had to wait for over half an hour before even talking to my assigned Service Advisor. After "cleaning up" all the messes that the previous dealership made on my vehicle, it was ready in two days and it drove like a Mercedes once again. I know Mercedes Benz has a standard of performing tasks but I think Mercedes Benz of Sugarland employees go above and beyond to make sure that all their customers get the kind of satisfaction that is rare to find. Thanks to MB Sugarland, I will always go back. More

I really enjoy working with Mr. Shu; he is very knowledgeable, polite and friendly too. I alos think your facility is clean, confortable and pleasant to visit. Every employee greets customers wit knowledgeable, polite and friendly too. I alos think your facility is clean, confortable and pleasant to visit. Every employee greets customers with a smile. Keep up the great work!!!! More

The sales and service representatives of the dealership are professional and attentive. They do their very best to instill confidence that the services will be completed fully and timely, and they provide are professional and attentive. They do their very best to instill confidence that the services will be completed fully and timely, and they provide ready explanations regarding service and warranty matters. More

Mr. Shu was a very wonderful person to work with & He was informative every step of the way. I look forward to working with him in the future. was informative every step of the way. I look forward to working with him in the future. More

We have owned several Mercedes which we purchased from Sugar Land Mercedes. Over the years, we have serviced our cars there and have been happy with the experience. We were recently assigned a new servi Sugar Land Mercedes. Over the years, we have serviced our cars there and have been happy with the experience. We were recently assigned a new service representative, Tammy Stafford, whom did an exception job. She was even more attentive than our last service representative. We would definitely recommend Tammy Stafford. More

Called in to dealership on a 2012 Dakota Brown ML350 Bluetec that I was looking for, that was showing up as "in dealership stock". Dealership (Kenneth Hughes) confirmed vehicle availability and accepte Bluetec that I was looking for, that was showing up as "in dealership stock". Dealership (Kenneth Hughes) confirmed vehicle availability and accepted a deposit to hold the vehicle until I could get off work and make it to the dealership that same afternoon. After routine "haggling", a good price was arrived at, and my trade-in 2005 Mercedes E320 CDI was valued appropriately. As a result, I bought the new ML. The finance manager (Paula Alpha) was friendly and answered all questions during the sale/paperwork phase, and did not pressure me into taking any of the available extended warranty or prepaid maintenance items. Mercedes USA was running a special interest rate, and I was able to obtain financing at 1.65% for 66 months, plus the first two payments will be paid for by MBUSA. Ken stayed late (after dealership closing) to go over the features of my new ML and make sure I understood them. Overall a great vehicle purchasing experience! More

Dennis was responsive to my questions, explaining the process and the services scheduled. He also called me twice to let me know the status of the repairs and when my car was ready. The loaner-car folks process and the services scheduled. He also called me twice to let me know the status of the repairs and when my car was ready. The loaner-car folks were also excellent, as was the staff outside greeting me upon my arrival and departure. Thank you for your great service. More

This was my first Mercedes purchase. Frank was extremely helpful, he made sure that I looked at all the options within my budget. His delivery was impeccable. He made sure I knew how to use every function b helpful, he made sure that I looked at all the options within my budget. His delivery was impeccable. He made sure I knew how to use every function before I drove off the lot. He was a joy to work with. More

The service visit exceeded my expectations and I look forward to having MB-Sugarland service my car as needed. I recently purchased a used MB and wanted to have the vehicle checked out by an authorized forward to having MB-Sugarland service my car as needed. I recently purchased a used MB and wanted to have the vehicle checked out by an authorized dealership and MB-Sugarland was great ! The service level was amazing. More