Mercedes-Benz of Sugar Land

My husband and I had the pleasure of working with Tammy Stafford in the Service Department at Mercedes-Benz of Sugarland. Mrs. Stafford is a true example of what a customer service should be. Mercedes-Benz Stafford in the Service Department at Mercedes-Benz of Sugarland. Mrs. Stafford is a true example of what a customer service should be. Mercedes-Benz of Sugarland is very fortune to have her part of their team. We will always return to Mercedes-Benz of Sugarland for any service needs we have. More

My sales consultant Frank Kelske was absolutely wonderful! From the moment I spoke with him on the phone to the delivery of my vehicle, Frank handled my purchase as if I were his only priority. Fra wonderful! From the moment I spoke with him on the phone to the delivery of my vehicle, Frank handled my purchase as if I were his only priority. Frank made me feel as though Mercedes honestly cared about my best interest and wanted to provide me with the perfect vehicle for my particular needs. Prior to coming to Mercedes Benz of Sugarland and working with Frank, I was dissattisfied with the service I received from another dealer located in Houston. It was originally my intentions to leave the Mercedes family and go to another luxury line; however because Frank handled me like a person and not a sale, I was more convinced than ever that Mercedes is where I need to stay; specifically Mercedes of Sugarland with Mr. Kelske. Due to his caring, understanding and committment to excellence, Frank has ensured that he will have a lifelong customer. More

The service from Kennith is great. I have purchased 6 cars from him already. he gives me a great price and takes the time to show me great cars and explains everything about it after the sale. cars from him already. he gives me a great price and takes the time to show me great cars and explains everything about it after the sale. More

Fast & friendly service. Service manager called when he said he would and the car was ready when promised. Will definitely use this dealership again for both service and when looking for a new car. he said he would and the car was ready when promised. Will definitely use this dealership again for both service and when looking for a new car. More

Max Malikov has been a pleasure to work with and a asset to your dealership. I am a repeat customer who continually checks your preowned and new inventory because I appreciate the service that Max has give to your dealership. I am a repeat customer who continually checks your preowned and new inventory because I appreciate the service that Max has given me. I will continue to recommend friends, family, and clients to Max if they are in the market for a vehicle. More

I arrived about 7:45 a.m. without an appointment.When I I arrived about 7:45 a.m. without an appointment.When I stepped out of my car a gentleman greeted me by name and said my service rep,Robert Fruge, I arrived about 7:45 a.m. without an appointment.When I stepped out of my car a gentleman greeted me by name and said my service rep,Robert Fruge, was busy and he would notify him and I could go to the waiting area and have a coffee or tea etc. Robert came to me a few minutes later ask about the problem,and said he would have a tech get on. About 15 minutes later Robbert Fruge came back and said one of the Techs,Adrian Duron had fixed the problem and the car was in the driveway ready to go. It is always a pleasure to go the Sugar Land Mercedes dealer. More

Mercedes recognized and repaired 3 problems; a mercedes problem, and 2 separate problems as a result of 2 previous closed insurance claims (with different insurance companies). They worked with 2 adjustor problem, and 2 separate problems as a result of 2 previous closed insurance claims (with different insurance companies). They worked with 2 adjustors to complete 2 supplemental claims and repaired these problems. More

This is the 2nd Mercedes SUV that I have purchased from Mercedes Benz - Sugarland, Max Malikov is the most pleasant, professional salesman that I have ever dealt with. He is our main reason for coming back Mercedes Benz - Sugarland, Max Malikov is the most pleasant, professional salesman that I have ever dealt with. He is our main reason for coming back.....oh by the way our 2012 Mercedes is super nice also. Barbara Stephens More

I arrived before the service department was open and without and appointment.A service agent greeted me, asked what issues I need addressed and showed me to the waiting area.Within five minutes My car w without and appointment.A service agent greeted me, asked what issues I need addressed and showed me to the waiting area.Within five minutes My car was heading back to be repaired and I was out within and hour and half. The agent Brent Menning checked back with me a few times during the repair keeping me informed. I could not be nore pleased with this dealerships service department. More

The service was excellent! I came in on a Monday morning without an appointment. Doug gave me his utmost attention and got my car serviced so quickly I just waited for it, took just over an hour. The wait without an appointment. Doug gave me his utmost attention and got my car serviced so quickly I just waited for it, took just over an hour. The wait was even pleasant – I had an opportunity to finish reading a book I had started. I really appreciate that they didn’t try to sell me services that I didn’t request or need. All of my issues were addressed and my car was cleaned – it just doesn’t get any better than that! Thanks for your service team. More