Mercedes-Benz of Sugar Land

As a sales representative, Frank was truly amazing! He helped us through the entire process with the purchase of our new c250. The color, rims and configuration that we wanted were very specific, and he m helped us through the entire process with the purchase of our new c250. The color, rims and configuration that we wanted were very specific, and he made sure that he got us the car that we wanted. Frank was very professional, humble, generous, kind, understanding and above all very knowledgeable. He kept us informed about the arrival and shipment of the car. Once the car was shipped, he called us immediately and set up and appointment for pick. Once we went to pick it up, he gave us a detailed tour of the entire showroom and services area. He also gave us a very detailed demonstration of the features, options and controls that were equipped in the car. He made the whole process very easy and smooth! More

I have worked with this dealership since it opened. I I have worked with this dealership since it opened. I have never had a bad experience here with either repair/maintenance or new sales. Stacey c I have worked with this dealership since it opened. I have never had a bad experience here with either repair/maintenance or new sales. Stacey called me as soon as my new car came in, and after traveling 1 1/2 hr to get to Sugar Land, took me through every detail of the new features....she was friendly, courteous and knew her stuff. Mr Sullivan helped me in the finance department, explaining warranties, and pre-paid maintenance. It didn't take long at all and I was on the road back home! This is my fourth Mercedes-Benz. I must also add that I have had the pleasure of working with Mr.Howard Rich from my first car in 1986 through now, and your company is lucky to have him, as well as the two young people I have already mentioned. Rebecca Pena More

He was very professional. Took care of all isues of my car. I will return to Derek for all my service. He was Very knowable and informing me about what the car needed. car. I will return to Derek for all my service. He was Very knowable and informing me about what the car needed. More

We live in Sugar Land, but have purchased our last 3 Mercedes from Greenway as we were very disappointed with the service at Sugar Land in the past. Frank's great customer service brought us back to the Mercedes from Greenway as we were very disappointed with the service at Sugar Land in the past. Frank's great customer service brought us back to the Sugar Land dealership. -- Ron Stroup More

Frank Kelske was very friendly and easy to work with. After I ordered my new Mercedes, he kept me informed as to when it would be built and delivered. Upon delivery, he was knowledgeable in explaining a After I ordered my new Mercedes, he kept me informed as to when it would be built and delivered. Upon delivery, he was knowledgeable in explaining all of the car's features and politely answered all of my questions. Heather in finance was also very friendly and knowledgeable, making the closing easy to understand and fast. More

Having worked with 2 other dealers in this area, in my opinion, this is by far the best. Frank Kelske has been my salesman for the past 4 years and I thoroughly enjoy working with him. opinion, this is by far the best. Frank Kelske has been my salesman for the past 4 years and I thoroughly enjoy working with him. More

Cary Fremaux is my salesman and did an exellent job of customer service on the day of my purchase for my new E350. He is still helping with some issues i am having with my blue tooth phone system. One of customer service on the day of my purchase for my new E350. He is still helping with some issues i am having with my blue tooth phone system. One of the best vehicles I have purchased Thanks More

Seen quickly and efficiently without an appointment. Everyone is friendly and helpful! Michelle is delightful, and the young man who gave me a ride to my office was very kind. Everyone is friendly and helpful! Michelle is delightful, and the young man who gave me a ride to my office was very kind. More

I was pleasantly surprised today when Derek Hightower called me and informed me that my part of my service was actually being covered under my warranty! It made my day! Also my car was ready sooner than called me and informed me that my part of my service was actually being covered under my warranty! It made my day! Also my car was ready sooner than I anticipated and it was clean and shiny! Overall, a great day! Thanks! More

Frank Kelske followed up with me after I called into dealership setting up times to meet with him.He share information why I should consider I new Mercedes vs. a used car. I liked his friendly honest a dealership setting up times to meet with him.He share information why I should consider I new Mercedes vs. a used car. I liked his friendly honest approach and would feel comfortable recommended my friends to him.He sold me on going with a new Mercedes and will buy all future cars from him.He is a guy I can trust. He has continued to follow up with my wife on her questions and always makes time to provide her with any question. Thanks Frank and Sugar Land Mercedes!!! Craig Anger More