Mercedes-Benz of Sugar Land

I came in to get my A1 service and Derek was my adviser. I had purchased this car used and bought an "after-market" service plan. He called them right then and there and asked them what was covered and info I had purchased this car used and bought an "after-market" service plan. He called them right then and there and asked them what was covered and informed me on everything that needed to be done with my service and prices and why it needed to be done. I did not feel rushed or clueless and was comfortable knowing what I was to expect in paying for the service. When I stepped out to grab breakfast, he called to let me know that the service was complete. Good job, knowledgeable, & friendly! More

I received exceptional service and my service manager Derek was very courteous and helpful. I was going to Mercedes-Benz Greenway, but I will now be coming here instead solely based on the service each t Derek was very courteous and helpful. I was going to Mercedes-Benz Greenway, but I will now be coming here instead solely based on the service each time that I've called and now after my service visit. I also received a coupon from this location which I never received from the Greenway location and this is what prompted to give the Sugar Land location a try. So glad I did!!! More

I have been very appreciative of all the work I have had done at this location. When I brought the car in the first time, Michelle did a great job of explaining to me what all I needed to have done and ther done at this location. When I brought the car in the first time, Michelle did a great job of explaining to me what all I needed to have done and therefore we set up a new date so that I could leave it there long enough to have it thoroughly checked out. Once that was done, she called and gave us an update on what had been found and the time it would take to get it resolved. Everything worked out great and as always, I appreciate her responsiveness and commitment to having the work done in a timely manner!!! Thanks!! Tyrone Turner More

We were delighted by the service we received from Frank Kelske and team. He was very honest, professional, knowledgeable and transparent The entire process from start to finish was very smooth. The finance Kelske and team. He was very honest, professional, knowledgeable and transparent The entire process from start to finish was very smooth. The finance department ( Paula Alpha) was also very pleasnat to deal with. More

Everyone at the dealership was friendly and capable. We were in and out of the dealership within two hours which I beleive is quick given we looked at two cars and went over several pricing options. We wi were in and out of the dealership within two hours which I beleive is quick given we looked at two cars and went over several pricing options. We will definitely return. More

My experience last Friday (my first visit) was top My experience last Friday (my first visit) was top notch!! It started with Randy who was very nice and ended with my personalized message on the sc My experience last Friday (my first visit) was top notch!! It started with Randy who was very nice and ended with my personalized message on the screen when I drove back up to pick up my car. The gentlemen outside had all my Christmas shopping packages loaded in my car for me by the time I was finished paying the cashier where Randy met me to go over the bill. The waiting area looked very nice and seemed to have great coffee but I had no need of that since I was given a loaner car to do my Christmas shopping with. My car also came back cleaner than how I left it :) Nice surprise. My sister was with me and was also very impressed. Ya'll did fantastic on customer support and made me feel very important - thanks to all of you!!! patti ragsdale More

Maria was great! Her professional attitude in working with me and my schedule was incredibly good. Her knowledge of the product was exceptionally. Thanks for the help. with me and my schedule was incredibly good. Her knowledge of the product was exceptionally. Thanks for the help. More

Worked with the MB Sugarland team in the past with annual checks up and such. They were very helpful and that is what brought me back to them. I went online at MBUSA.com and did my application and was appro checks up and such. They were very helpful and that is what brought me back to them. I went online at MBUSA.com and did my application and was approved and then searched for a vehicle and they sent me directly to MB Sugarland. Their communication with me was great, very polite with updates and setting a meeting to test drive the car and had all the information that I needed to make my decision. That sort of professionalism and knowledge is outstanding to me and I value it very much. I look forward to my continued relation with MB Sugarland. Best regards, Chris Sanchez Executive Information Security Engineer/Architect Security and Privacy IBM Global Business Services 720-395-1998 office 832-423-0726 mobile 509-355-6690 fax cmsanchez@us.ibm.com More

Service was efficient, effective, friendly, informative and overall, I was greatly influenced in a great manner. I would recommend this service and Mr Tamas to all my friends. Very please with all aspect and overall, I was greatly influenced in a great manner. I would recommend this service and Mr Tamas to all my friends. Very please with all aspects of this process. More

We are from the Albany, NY, area...Keeler Motor Car is our dealer there. Derek and every other person we came into contact with were excellent. Talk about Southern hospitality! Derek carefully explaine our dealer there. Derek and every other person we came into contact with were excellent. Talk about Southern hospitality! Derek carefully explained everything about our check-up (B, 20,000 + miles) and we were very impressed at the speed at which we were taken to the loaner area. We were in and out in a short time. The same held true when we picked up our car. Derek came to meet us and once again explained the service that was done. We hope there will be no need to return to the dealership, since our family members will only be in Houston for another year and a half, but we'd definitely buy a car there if the opportunity presents itself. Our own car, which had 17 hours of a buggy road trip on it since we'd driven all the way from New Smyrna Beach, FL, just a few days before, was returned to us in pristine condition, something we really do appreciate. We were shocked that the dealership agreed to take us in for the check-up since it was a holiday week. Thanks to all of you who had anything to do with our experience in Sugar Land. We are very appreciative of your excellent service and friendliness. Nancy and Jim King, Niskayuna, NY, 12309 and NSB, FL. More