Mercedes-Benz of Sugar Land

My Name is Pastor C.P. Wilson, I needed road side My Name is Pastor C.P. Wilson, I needed road side service, Mercedes Benz of Sugarland was recommended highly! The tech. that came to me ( Million) wa My Name is Pastor C.P. Wilson, I needed road side service, Mercedes Benz of Sugarland was recommended highly! The tech. that came to me ( Million) was very nice and attentive. He informed me of what he thought was the problem and what he thought I should do to fix the problem. He arrived at the time he said he would and informed me about things concerning my car that I didn't know, which I thought was very good. Just wanted to let everybody know that I don't think they get any better then MILLION. On a scale of 1-10 I would have to break it and give him a 20!!!! Thank you PS. I'm looking to trade so I just may be in soon More

Frank was very patient with my wife on selecting the car she wanted. He was very prompt when we contacted him. Finally, the closing experience was very professional and agreeable. she wanted. He was very prompt when we contacted him. Finally, the closing experience was very professional and agreeable. More

Excellent service by Ceasar! Professional staff, clean and accommodating facility. Inviting showroom with friendly receptionist. Good selection of pre owned vehicles. Nice finance team with no hassle or p and accommodating facility. Inviting showroom with friendly receptionist. Good selection of pre owned vehicles. Nice finance team with no hassle or pressure to buy extras. More

On Saturday, February 9, 2013, I had taken my 2010 C300 in for routine service. Before my car was taken back for my appointment I had sat down with Kenneth Hughes, who sold me my first 2 Mercedes. We sta in for routine service. Before my car was taken back for my appointment I had sat down with Kenneth Hughes, who sold me my first 2 Mercedes. We started chatting about the possibility of making a trade for something newer and before I knew it I was driving off in a brand new 2013 C250. Thank you Kenneth Hughes for the 3rd time now for being SO GREAT at taking care of your customers. You Are A True Professional! More

ordered an SLK, it came in damaged. The dealer went above ordered an SLK, it came in damaged. The dealer went above and beyond to sell me a different model to earn my business. Things go wrong all the tim ordered an SLK, it came in damaged. The dealer went above and beyond to sell me a different model to earn my business. Things go wrong all the time, but they worked hard to fix the problem and get me a new car at a price I couldn't say No to. The best part was my experience with Heather in Financials. She had all the docs already printed. Explained every bit of detail I asked of her. Extremely patient and helpful. Walked out a very happy person. The two kids on the front desk are awesome. Always smiling and greeting and helping you out. More

The Tire and Wheel insurance I bought covered my damages and I had no problem with it. Derek kept me informed of the progress and got me a loaner car when I needed one. Everyone I dealt with was courteous a and I had no problem with it. Derek kept me informed of the progress and got me a loaner car when I needed one. Everyone I dealt with was courteous and prompt. More

Chris Lue was amazing! He is efficient, responsive, caring, friendly, and extremely professional. He is perfectly suited to heading up the Smart branch, not only for his excellent grasp of the differen caring, friendly, and extremely professional. He is perfectly suited to heading up the Smart branch, not only for his excellent grasp of the different Smart buyer profiles (half of the market share is for Mercedes or big SUV owners who want a second 'practical' car, and the other half is passionate about Smart's quirkiness and originality, we're in it for the lifestyle statement), but for his visible appreciation for the car and everything it stands for. My experience was an exceptional one, because I was somewhat forced to buy a new Smart prematurely when my 2009 Brabus died due to a fluke engine problem. Chris helped turn a traumatic stroke of bad fortune into the most pleasurable auto purchase I've ever made. He found me the exact model I wanted, helped me work with MBSL's finance department (also top-notch) and handled every step in the process as if he'd been doing this for decades (despite having only started with this dealership a few weeks ago)! I cannot thank Chris and the whole team at Sugar Land Mercedes enough for getting me into my dream Brabus in record time and with ZERO hassle. Thanks especially to Tammy in Service for her compassionate demeanor and can-do attitude in the face of my first Smart's misfortune. Truly this dealership is exemplary in its service, competence and dedication to the customer. Bravo and thank you. More

Very friendly staffs, and very helpful getting all questions answered. Very please with the buying experience because it is very straight forward, no unpleasant feeling of negotiation. The hospitality questions answered. Very please with the buying experience because it is very straight forward, no unpleasant feeling of negotiation. The hospitality is great also. Definitely would recommend the dealership to friends and family. More

The service I received was the best ever and I am 61 years old. The adviser Brent was so nice, friendly it was great experince. Every one from the porters to the cashier were very nice. Thank you and years old. The adviser Brent was so nice, friendly it was great experince. Every one from the porters to the cashier were very nice. Thank you and that is why I travel from Deer Park to Sugarland. More

Great experience.The entire detailed process was conducted in a most professional manner.Working with key personnel went smoothly and the sales procedures were performed with the end in mind.Our fam conducted in a most professional manner.Working with key personnel went smoothly and the sales procedures were performed with the end in mind.Our family will be back for future purchases.Don and Sophia Neal More