Mercedes-Benz of Sugar Land

On Saturday, February 9, 2013, I had taken my 2010 C300 in for routine service. Before my car was taken back for my appointment I had sat down with Kenneth Hughes, who sold me my first 2 Mercedes. We sta in for routine service. Before my car was taken back for my appointment I had sat down with Kenneth Hughes, who sold me my first 2 Mercedes. We started chatting about the possibility of making a trade for something newer and before I knew it I was driving off in a brand new 2013 C250. Thank you Kenneth Hughes for the 3rd time now for being SO GREAT at taking care of your customers. You Are A True Professional! More

ordered an SLK, it came in damaged. The dealer went above ordered an SLK, it came in damaged. The dealer went above and beyond to sell me a different model to earn my business. Things go wrong all the tim ordered an SLK, it came in damaged. The dealer went above and beyond to sell me a different model to earn my business. Things go wrong all the time, but they worked hard to fix the problem and get me a new car at a price I couldn't say No to. The best part was my experience with Heather in Financials. She had all the docs already printed. Explained every bit of detail I asked of her. Extremely patient and helpful. Walked out a very happy person. The two kids on the front desk are awesome. Always smiling and greeting and helping you out. More

The Tire and Wheel insurance I bought covered my damages and I had no problem with it. Derek kept me informed of the progress and got me a loaner car when I needed one. Everyone I dealt with was courteous a and I had no problem with it. Derek kept me informed of the progress and got me a loaner car when I needed one. Everyone I dealt with was courteous and prompt. More

Chris Lue was amazing! He is efficient, responsive, caring, friendly, and extremely professional. He is perfectly suited to heading up the Smart branch, not only for his excellent grasp of the differen caring, friendly, and extremely professional. He is perfectly suited to heading up the Smart branch, not only for his excellent grasp of the different Smart buyer profiles (half of the market share is for Mercedes or big SUV owners who want a second 'practical' car, and the other half is passionate about Smart's quirkiness and originality, we're in it for the lifestyle statement), but for his visible appreciation for the car and everything it stands for. My experience was an exceptional one, because I was somewhat forced to buy a new Smart prematurely when my 2009 Brabus died due to a fluke engine problem. Chris helped turn a traumatic stroke of bad fortune into the most pleasurable auto purchase I've ever made. He found me the exact model I wanted, helped me work with MBSL's finance department (also top-notch) and handled every step in the process as if he'd been doing this for decades (despite having only started with this dealership a few weeks ago)! I cannot thank Chris and the whole team at Sugar Land Mercedes enough for getting me into my dream Brabus in record time and with ZERO hassle. Thanks especially to Tammy in Service for her compassionate demeanor and can-do attitude in the face of my first Smart's misfortune. Truly this dealership is exemplary in its service, competence and dedication to the customer. Bravo and thank you. More

Very friendly staffs, and very helpful getting all questions answered. Very please with the buying experience because it is very straight forward, no unpleasant feeling of negotiation. The hospitality questions answered. Very please with the buying experience because it is very straight forward, no unpleasant feeling of negotiation. The hospitality is great also. Definitely would recommend the dealership to friends and family. More

The service I received was the best ever and I am 61 years old. The adviser Brent was so nice, friendly it was great experince. Every one from the porters to the cashier were very nice. Thank you and years old. The adviser Brent was so nice, friendly it was great experince. Every one from the porters to the cashier were very nice. Thank you and that is why I travel from Deer Park to Sugarland. More

Great experience.The entire detailed process was conducted in a most professional manner.Working with key personnel went smoothly and the sales procedures were performed with the end in mind.Our fam conducted in a most professional manner.Working with key personnel went smoothly and the sales procedures were performed with the end in mind.Our family will be back for future purchases.Don and Sophia Neal More

Frank kept me posted regularly during the wait for the ordered ML550. He offerred good deal to make up for the delay in delivery from the manufacturing plant. He persuaded me to go with in-house finance o ordered ML550. He offerred good deal to make up for the delay in delivery from the manufacturing plant. He persuaded me to go with in-house finance options and slightly beat my pre-approved rate. He took time to explain every component of the car and to help program the cellphones and garage door opener. Great customer service. More

After getting a bid on this car from another dealership in Houston (terrible) I was about to give up on Mercedes Benz. I was referred to James Pressler by my working partner and he was fantastic!! Made i in Houston (terrible) I was about to give up on Mercedes Benz. I was referred to James Pressler by my working partner and he was fantastic!! Made it so easy and got to the bottom line quickly. Even delivered the car to me. I will refer him again and again. Better take care of this guy!! OK, I filled out the survey but don't wish to register and can't submit without registering and giving you my email address. This is the only part of the process that I am unhappy about but will do it so I can give this young man a good rating. More

About two years ago, I leased a new 2011 GLK 350. Thank you Kenneth Hughes for your kindness and help with leasing my very first Mercedes-Benz. It was such a pleasant experience, I decided to return today you Kenneth Hughes for your kindness and help with leasing my very first Mercedes-Benz. It was such a pleasant experience, I decided to return today for a new 2013 GLK 350. Thank you Frank Kelske for your kindness and help with purchasing my new vehicle. I absolutely love it! It was so unexpected. From the moment I walked through the doors of Mercedes-Benz of Sugar Land back in 2010, your service has been exceptional, from sales(Kenneth and Frank) to finance(Heather and Paula) to service(Tammy) you all are awesome! More