Mercedes-Benz of Sugar Land

I am writing this review on April 11, 2022. Steer clear of the scam artists at MB Sugarland! I wish I had read the reviews on this place before my purchase. This is obviously their MO. The “VIP Steer clear of the scam artists at MB Sugarland! I wish I had read the reviews on this place before my purchase. This is obviously their MO. The “VIP first class scam”. The customer service is lacking! MB Sugarland no moral compass, nor do they value customer service. All they care about is money! Once they have your money, they couldn't care less about your satisfaction. Save your time and money! These people have no heart, or conscience. There's a special place in xxxx for them. I purchased a CPO 2021 AMG GT 53 on April 11, 2022 for the listed price of $128,989 minus the trade in of my 2016 CLS 400. I found out they charged me about $14K more than the car is worth. The same price as a brand new 2022. Somehow, two days later the trade in of the AMG GT is significantly reduced by $14K (Magic! It's actually what the car is worth), because the return of the vehicle would cause the next owner to be “the third owner”. Surely, the registration paperwork hasn’t even been competed yet because I left the dealership after 8 pm on Saturday night and they are closed on Sundays. The entire MB Sugarland dealership is a scam. Every day they wake up to go to work and scam all day. I’ve received better car service at Mi Tierra car lots, and better customer service at Mc Donald’s. I'm not sure who's worse politicians or this MB dealership. Let's start from arrival at the dealership. On Saturday April 9, I told Moussa Younes (the salesman) that I was traveling from Conroe to Sugarland to see the CPO AMG GT53. I had finally found exactly what I was looking for without building. When I arrived, we went out to see the vehicle. When I asked to drive the vehicle, I was told that they don't test drive AMG vehicles. (If that was the case, he should have mentioned that before I drove over an hour to see the car). I asked if this is a policy at this MB dealership only. Moussa stated that he's worked at other MB dealerships, and it was the same. That is a lie because I test drove the AMG GT 53 because I've driven one before while getting my CLS serviced at a different location. My cousin told me to leave(she recently purchased a G-wagon from a different location, but regrettably, I didn't. Moussa told me that he has clients who come from all over and buy vehicles directly off the showroom. This is MY $130K that I'm about to spend on this car, I don't give a xxxx about what other people do when they purchase their cars! We went in to talk about the trade in of my CLS 400. I was offered $27k at Park Place Dallas, and the salesman there said I should just come in to build new since I wanted specific specs. I should have listened to him. MB Sugarland originally offered $22k, I asked for $29k, they offered $23.5k. I was tired, hungry, and had a headache. NEVER go to a car dealership hungry or tired, you’ll regret it. I already had a pre-approval through my credit union for the loan. Moussa said that if we agreed on the numbers he would speak to his manager regarding a test drive (also a lie). After we agreed on the trade numbers and the price of the car, I asked about the test drive. He proceeded to request a credit application to see if MB could “beat my 3.5% interest rate from CUTX” (also a lie, they just want to finance you to make the sale, plus banks are closed that late in the evening. It’s was after 6 pm on a Saturday). It wasn’t until the credit application was submitted that I was allowed to test drive. I didn’t care about the credit application being run, because I already had my credit run with CUTX for the preapproval, otherwise I would have refused. The interest rate was not lower (5.99%), but Jeffrey Walters educated me that I could refinance at any time and I was on limited time (Leaving town the following day). The combination of being tired, hungry, having a headache, cutx being closed at 2pm on saturday, dealership being closed on Sunday, and me flying out to work in California the next day led me to the irrational decision to purchase the car despite my intuition telling me to leave on more than one occasion. After the paperwork was signed, they brought the car from "detail" and it was still dirty. I mentioned it to Moussa after reviewing the features with the product specialist (he was great) and he stated that the car would have to be detailed again when came back for the appearance package that I was supposed to return for. Unacceptable answer. So I should leave with a DIRTY $129K CAR?? He said the guy who washes the cars had just left. Yes, obviously before he finished his cars for the night. If there wasn’t sufficient time to properly detail the car, that should’ve been mentioned. I was still excited until I got home, and was going through the manual binder and found the paper listing the specs from new amounting to $125,195. They sold me the vehicle for $128,989 minus the trade in. I can get a new 2022 vehicle with zero miles and the exact specs for the same price-I priced it. Hence the $14K “depreciation” of the vehicle in two days. That’s the price it’s actually worth obviously. My vehicle is equipped with cabin air fragrancing and ionization. They sold me the vehicle with an empty fragrance canister. I emailed Moussa about it and received no response. So today, I called regarding my dissatisfaction and spoke with James Goodman, “sales manager”, this puppet is a real piece of work. I don’t know how he sleeps at night. Con artists probably have no conscience. All he offered was a speech about supply and demand. He preached about how I was happy on Saturday. YES, until I received new information. Clearly, I called to talk about how I’m feeling today, not Saturday. How all the vehicles are expensive. Lies again. They intentionally priced the vehicle more than it’s worth (and James intentionally gave me less than my trade in was worth) and preyed on me because I didn’t know any better until I did the research after finding the paper with the vehicle specs. Disgusting. He especially should be ashamed of himself for the con artistry he partakes in at MB Sugarland. He offered zero resolution or attempts to rectify the situation. I mentioned the empty fragrance canister to him and he ignored it. James refused to give me the legal team’s contact information as I would like to go to arbitration. Initially, he also refused to give me his manager or the owner’s contact information. Even Mc Donald’s would’ve made some attempt. This is my second Mercedes purchase and the level of service is missing. My mother just switched from MB to Porsche and I witness her buying experience. Luxury car sales at it’s finest for sure. My very first car was a Dodge Avenger that just didn’t work out within the first couple days. The dodge dealership had excellent customer service and allowed me to return the vehicle free and clear. Customer service is always best when the person actually cares about people and not just money. Do YOUR OWN RESEARCH BEFORE APPROACHING THIS DEALERSHIP. KNOW THE NUMBERS, OR THEY WILL TAKE ADVANTAGE OF YOU ESPECIALLY IF YOU’RE A WOMAN. Dealership full of men, I hope they don’t have daughters with all the bad karma they're dishing out. What goes around comes around, and I hope each of them get exactly what they deserve. More

Reply time is very long, and not feel welcomed! So not have good experience with them. So not have good experience with them. More

Spoke with a Sales person (Luis) on the phone about a car I seen on the website, had my Daughter good to the 30 min later and another Sales Person said the vehicle was sold today. I think it was a "Bait & S I seen on the website, had my Daughter good to the 30 min later and another Sales Person said the vehicle was sold today. I think it was a "Bait & Switch" , I'm not 100% sure but it sure feels like one. My Daughter was a grey C 300 which had several minor ding and scratches. More

Shout out to Stefano for being so helpful to me after having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. having issues with another car rep. He was very kind, honest and easy to talk to. If you go to MB of Sugarland, look for Stefano. More

Mr Pete Sanchez Words are not enough for describing my experience buying a luxury like Mercedez Benz Gle 350 suv. He have a hypnotizing personality made the process very smooth and quick. I was searching experience buying a luxury like Mercedez Benz Gle 350 suv. He have a hypnotizing personality made the process very smooth and quick. I was searching a car from 3 months but was not able to take decisions. I left the store with my new car on that day when other stores were saying no cars you have to wait for your order. I am very happy the way he treats his customers and would love to do more business in future. Very helping and happy person. The pictures he took made the moment more special for us ….very delighted. He always responds very quickly anytime you text him. I recommend the mb Sugarland store very nice place and Mr. Pete Sanchez😊👍🏻 Good work keep it up 👍🏻😊 More

They are thefts they charged me for a service covered under my warranty. I demanded reimbursement after I found my warranty. I will never trust this dealership again. under my warranty. I demanded reimbursement after I found my warranty. I will never trust this dealership again. More

I purchased my third Mercedes from this MBSL this weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond weekend. What keeps me coming back is the exceptional customer service that I have received every time. Pete, and his VP Sean, went above and beyond to make sure that we left completely satisfied. MBSL has sales professionals that do not pressure you, but offer you facts, so that you can make a sound decision and not feel pressured. If you are looking for a Mercedes or a used car, I highly recommend you go see Pete Sanchez at MBSL and witness first hand the exceptional customer service from a sales professional. We did not only meet a good salesman, we made a new long term friend. Thanks Pete, and keep up the great work. More

Dies ist das erste Mal in mei dass ich große Schulden Dies ist das erste Mal in mei dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervo Dies ist das erste Mal in mei dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! Dies ist das erste Mal in meinem Leben, dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! Dies ist das erste Mal in meinem Leben, dass ich große Schulden aufgenommen habe und ich mit einem breiten Lächeln auf dem Mund gehe. Danke für deine wundervolle Arbeit. Mein großer Dank gilt Rod Mejía, Amir (Kay) Karina, Steve Ho, AJ Cervantes (erstaunliche Arbeit) Jetzt muss ich sehr hart arbeiten, um mit dieser Schulden klarzukommen, aber Sie bringen mir eine großartige Lektion fürs Leben bei, wie schön es ist, als Team zu arbeiten. DANKE. Phyllis Baird meine Bewunderung und meinen Respekt! More

Where do I start I purchased a 2021 Mercedes a month ago Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told th Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told they don’t have the title for the car for me to register it ( mind you I was told the papers they send me all copies no original at all can be used to register the car they weren’t ) so they came picked up my car now they are whole and I can’t register my car now I have to contact the owner and Mercedes corporation for help if no one does anything than I will pull back the wire transfer and get my car back and file many a lawsuit I wouldn’t trust them Also I called , emailed both manager salesman and no answers at all I don’t recommend this dealership at all and now have to contact consumer affairs in sugar land file a complaint BBB file a complaint and so on will also email the owner of sugar land and contact Mercedes corporation for help with this matter how horrible and than to be ignored More