Mercedes-Benz of Sugar Land

The entire staff is focused on your buying experience down to some of the smallest details and respects your time as well as your personal preferences. I have found this dealership and Luis Salazar to co down to some of the smallest details and respects your time as well as your personal preferences. I have found this dealership and Luis Salazar to consistently be a great team to get the right new car purchase done right! More

I would highly recommend Kenneth Hughes if you are looking to purchase a Benz. He was knowledgeable, very friendly, straight forward with the pricing, and more than willing to answer any and all quest looking to purchase a Benz. He was knowledgeable, very friendly, straight forward with the pricing, and more than willing to answer any and all questions that we had. He also spent a considerable amount of time helping us get acquainted with our new car (control buttons, all sorts of different functions, etc). The entire process went smoothly and efficiently. Best car salesman that I've ever worked with, hands down! More

The staff at Mercedes Benz of Sugarland makes the car buyer experience like going to the SPA. I was able to do most of the car buying process over the phone so when I arrived at the dealer I was able to buyer experience like going to the SPA. I was able to do most of the car buying process over the phone so when I arrived at the dealer I was able to walk in and go right to the finance office and sign the paperwork. Frank the salesman that worked the deal did way more than he had to in finding the right car for me. Heather in finance went above and beyond on getting the deal put together. She was able to get the deal done through MBFS and also save me money on the financing. Paula in financing spent as much time as I needed to make sure I knew the leasing information. I would highly suggest getting her as your Finance Adviser. Finally Tammy in service does everything she can to make sure when you bring your car in for service you have completely informed on the status of your car and suggest other issues that might be present that you might have not even known about. I am so glad that I have her as my service adviser. I would like to finish the statement off by saying that I would highly recommend the staff at MB Sugarland. They are top notch in all aspects of the car buying and servicing department. Thanks Timothy Benz 281-217-.3505 More

MBUSA SL was able to accommodate my schedule + loaner car availability with ease. As always, working with / talking to Robert F. is an absolute pleasure. While I would love it if the tires were less expens availability with ease. As always, working with / talking to Robert F. is an absolute pleasure. While I would love it if the tires were less expensive (ML350), I can't complain too much about the product / service pricing. I'd estimated it would cost 2K for everything that needed to be done, and it was $18xx.xx. I was close! One side note: The car was detailed (and it looked beautiful!) The only issue was that I could not lift the rear seat in order to maximize cargo space. The gray, molded cover (behind the driver's side) shifted & covered the release latch. I fussed with it, my dad fussed with it, and finally my husband was able to adjust it so that the seat bottom would lift / seat back would fold down. Perhaps in the future someone could test that to make sure the rear seats are functional (in both upright & folded positions) before the vehicle leaves the detail shop. Thanks for all the professionalism & quality service! Suzi Stanton 281.745.0115 cell More

Great experience purchasing new auto. Cary was very courteous, friendly, attentive to my time schedule and desires for features in new car. I had heard good things about Cary and the dealership and my courteous, friendly, attentive to my time schedule and desires for features in new car. I had heard good things about Cary and the dealership and my experience proved them to be true. More

ANDREW WAS A GREAT GUY. HE MADE ME EEL AT HOME AND AT EASE. EVEN THOUGH THE PRICE WAS A LITTLE MORE THAN I ANTICIPATED, HE WAS A BLE TO GIVE ME REASONS WHY THE VEHICLE IS WORTH THE PRICE. EASE. EVEN THOUGH THE PRICE WAS A LITTLE MORE THAN I ANTICIPATED, HE WAS A BLE TO GIVE ME REASONS WHY THE VEHICLE IS WORTH THE PRICE. More

Excellent service and I felt good about the experience. Frank was great and handled the sale like a true professional. We are also moving all of our service to Sugar Land due to the experience of buying th Frank was great and handled the sale like a true professional. We are also moving all of our service to Sugar Land due to the experience of buying the new car. More

On a daily basis, I interact with a host of people, both professionally and personally, and I can definitely attest to the SUPREME LEVEL of service and professionalism demonstrated by the employees at the M professionally and personally, and I can definitely attest to the SUPREME LEVEL of service and professionalism demonstrated by the employees at the Mercedes-Benz of Sugar Land. Specifically, Mr. Chou Shu, Assistant Service Manager, delivers outstanding service of the highest caliber with integrity and a genuine smile. Upon arriving at the dealership, he greeted me, promptly attended to my service request, and thoroughly inspected my vehicle to offer assistance and updates that I might need for the optimal performance of my vehicle. I was particularly impressed by the personalized time and attention he provided, and his willingness to answer all of my questions. While my car was being serviced, Mr. Shu provided an update on the anticipated time my car would be completed and personally informed me when my service needs were completed. When I approached my car, it was washed and vacuumed and in pristine condition. Now, that's great service! Should I require any additional services in the future, there's no need to go anywhere else but to Mr. Shu and Mercedes-Benz of Sugar Land. More

My family has worked with Tammy as our adviser on 5 different cars and suffice it to say she has always been incredible. She goes far above and beyond to hunt down and get our issues fixed. I live 2 mi different cars and suffice it to say she has always been incredible. She goes far above and beyond to hunt down and get our issues fixed. I live 2 miles from a different Mercedes dealership and had to take cars of ours there three times in the past with roadside assistance issues. Those experiences reinforced what I already knew -- we get exceptional service from Tammy at Mercedes Benz of Sugar Land. That is why for our normal servicing and other repair and warranty work we take the time to drive 25 miles all the way to Sugar Land to have our cars serviced by Tammy. More