Mercedes-Benz of Sugar Land

Phillip Nguyen at Mercedes-Benz of Sugar Land gave us exemplary service and a great deal when we bought our certified Mercedes GL. He was friendly, open, and very customer service oriented. Other dealers exemplary service and a great deal when we bought our certified Mercedes GL. He was friendly, open, and very customer service oriented. Other dealerships have a lot to learn from Mercedes-Benz of Sugarland in general, and in particular from Phillip Nguyen! The only point of improvement I noticed at the dealership (which is of course not related to Phillip Nguyen in any way), is the attitude of the finance department. It would be great if they could be less pushy when offering additional coverage packages. A more fact oriented approach with less use of cunning sales tricks would be appreciated (but this may also be related to cultural differences, since I am a European that have previously mainly been dealing with the very objective and fact oriented German Mercedes-Benz dealerships). More

Outstanding work from Frank Kelske. Very accommodating discussing car details by email, not pushy at all (same goes for the manager, Harry St. Clair). It washed out the "badger" impression so common in th discussing car details by email, not pushy at all (same goes for the manager, Harry St. Clair). It washed out the "badger" impression so common in the Houston area. The purchase was dynamic and clear, rare these days. While trade in values are frequently disappointing, their number was competitive and they were willing to work on their MSRP as well. Excellent delivery by Frank, shame we didn't have more time. Will consider purchase Mercedes again in the future likely due to this experience. More

Yesterday, I purchased my very first Mercedes and it was a wonderful experience. Frank Kelske was very helpful and made sure I got the car I wanted. He took the time to explain everything and I was very ple a wonderful experience. Frank Kelske was very helpful and made sure I got the car I wanted. He took the time to explain everything and I was very pleased with my experience. Also, I LOVE my new car! Thanks More

Phil was great would recommend him to my friends! Very professional and courteous! I purchased my car the same day and drove home he even arranged for my rental to be picked up!! professional and courteous! I purchased my car the same day and drove home he even arranged for my rental to be picked up!! More

Buying a new car would be an easy experience if every sales person was as straightforward and professional as Frank Kelske. The process was pleasant and seamless. After a frustrating, disappointing exper sales person was as straightforward and professional as Frank Kelske. The process was pleasant and seamless. After a frustrating, disappointing experience trying to come to an agreement on an ML350 at the Greenway location (which is right next to my house), I found a similar ML350 at the Sugar Land location. I searched salesperson reviews and was impressed with the reviews that Frank had received, so I gave him a call expressing interest in the car. I told him the price the Greenway location had offered me for an outright purchase and also a lease, and when Frank offered me a great deal (which beat the Greenway price), I agreed to purchase the car. I wasn't able to pick the car up until late the next day, so Frank offered to stay past normal hours in order to help me get the car in a timely fashion. He spent 30-45 minutes walking my wife and I through all the car's features and answering our questions despite it being past the dealership's closing time. Paula in Finance was also very helpful and friendly. I had set up a bank loan in advance of my arrival, and Paula was ready with all of the necessary paperwork. Signing all of the paperwork was quick and easy thanks to Paula's preparation. Although I wasn't in contact with anyone else at the dealership, I highly recommend this location based on my experience with Frank and Paula. More

My wife and I, being unfamiliar with the Mercedes lineup of vehicles, stopped by the Sugarland dealership to browse the inventory. We were greeted by Frank whom provided us with a friendly and courteous sm of vehicles, stopped by the Sugarland dealership to browse the inventory. We were greeted by Frank whom provided us with a friendly and courteous smile. After answering a few questions, Frank had us sitting in the model SUV we were looking for and off on a test drive as well. We talked about the numerous safety features, available options, and performance. It wasn't long before we were sold and ready to purchase. Frank introduced us to Harry whom also presented us with all of the options available to use. After a few minutes getting the approval process finished, we were signing our paperwork for our new GLK. Harry is a very professional and knowledgable finance officer and appreciate his expertise. After the thorough introduction to our new GLK 350, Frank introduced us to Robert Fruge'. Robert seems to have a complete understanding of the Mercedes line of vehicles and possesses the personality for a great Service Manager. We both look forward to and appreciate having Robert as our SM. My wife and I have never purchased a vehicle with such ease before. We are very satisfied with all aspects of our experience with the Mercedes Benz of Sugarland dealership. More

kALY WAS AN EXCELLENT SALES PERSON VERY PATIENT AND KNOWLEDGEABLE OF THE VECHILES, I WOULD RECOMMEND HER TO MY FRIENDS AND FAMILY. GOOD WORK KALY I GAVE THIS RATING BECAUSE I AM VERY SATISFIED WITH MY KNOWLEDGEABLE OF THE VECHILES, I WOULD RECOMMEND HER TO MY FRIENDS AND FAMILY. GOOD WORK KALY I GAVE THIS RATING BECAUSE I AM VERY SATISFIED WITH MY PURCHASE More

I get a new car every 3 year and have for years. This is by far the best experience I have ever had with any other dealership. I will not buy from anyone else after this!!! Kennth treated me as if I was fam by far the best experience I have ever had with any other dealership. I will not buy from anyone else after this!!! Kennth treated me as if I was family and not a sale. More

Frank was very friendly, helpful and courteous. He took his time explaining all of the different features of the car. Definitely would recommend Frank and the dealership to family and friends. Paula in his time explaining all of the different features of the car. Definitely would recommend Frank and the dealership to family and friends. Paula in finance was very informative and knowledgeable. More

I've bought a lot of cars and this was easily the most satisfying new car buying experience I've had. I was referred to Kenneth Hughes and he was extremely accommodating and took every step possible most satisfying new car buying experience I've had. I was referred to Kenneth Hughes and he was extremely accommodating and took every step possible to find the right car and the best deal for me; and it happened in less than one day-beginning to end (and I first came in at 6pm!). He was very patient in listening to what I wanted and then took the time to find the right vehicle. Yes, he wanted to sell me a Mercedes, but more importantly he wanted me to have the right one. The Finance Manager was very helpful and was able to better the rate on the loan I had pre-approved somewhere else. I wish everyone could have the same car buying experience that I did. More