Mercedes-Benz of Sugar Land

Very prompt and timely service by my Service Advisor Michelle Ward. Worked with me to verify coverage of a warranty item, prior to dropping off my vehicle for other routine service. She also identifie Michelle Ward. Worked with me to verify coverage of a warranty item, prior to dropping off my vehicle for other routine service. She also identified "the car not sounding right" which I wasn't aware of, which caught early a bearing going bad... also under warranty. I appreciate the attentiveness to which she takes her job and the customer interaction position, with great communication. Also, from first arrival, the entire MB-Sugarland Team was friendly, courteous, and minimized paperwork and wait times. Love the efficiency. Have been going for about 4 years and always have good service and experience. Thanks- R.M. More

Mr. Hughes was a pleasure to deal with in every aspect while purchasing my GL450. He was responsive to our needs, taking the time to listen and understand. We were made to feel welcome and treated in a wa while purchasing my GL450. He was responsive to our needs, taking the time to listen and understand. We were made to feel welcome and treated in a warm yet professional manner. Realizing the importance of an added feature to me, Mr. Hughes went the extra mile to ensure it was done in a timely manner and unlike other sales professionals did not leave me at the mercy of the service department. He made it happen. This is certainly not meant to be a negative to the service department as both of my visits to the service department have been as great as my buying experience. As I live in the Woodlands this dealership is not the closest or most convenient for me, but after this remarkable experience I am very glad I made the drive and I will certainly do so again, whether it be to purchase a new vehicle or to have my vehicle serviced. Thank you Mr. Hughes. More

The Best service I've ever experienced ! Joseph was able to communicate with me long distance and get me exactly what I wanted with the help of his team it was all done in a timely manner. " ya'll " ex able to communicate with me long distance and get me exactly what I wanted with the help of his team it was all done in a timely manner. " ya'll " exceeded my expectations... Thank you kindly , Mariana More

COMPLETELY PAINLESS CAR BUYING EXPERIENCE. DAVID COLE AND JOSEPH KELSKE TOOK CARE OF ALL MY NEEDS IN A COURTEOUS MANNER AND ANSWERED ALL MY QUESTIONS. WE WERE COMPLETELY SATISFIED WITH THE ENTIRE PROCESS AN JOSEPH KELSKE TOOK CARE OF ALL MY NEEDS IN A COURTEOUS MANNER AND ANSWERED ALL MY QUESTIONS. WE WERE COMPLETELY SATISFIED WITH THE ENTIRE PROCESS AND HOW THE DEALERSHIP TAKES CARE OF ITS CUSTOMERS.WE WILL BE A REPEAT CUSTOMER IN THE FUTURE. More

Mr. Kelske responded immediately to my email with a telephone call. He took time to explain differences/positives of the vehicles I expressed an interest in. When I visited the dealership, Mr. Kelske telephone call. He took time to explain differences/positives of the vehicles I expressed an interest in. When I visited the dealership, Mr. Kelske made me feel very comfortable. After choosing my vehicle of choice, he went over the numbers with me and then walked me over to Ms. Chelsea's office for finalization. She also made me feel very comfortable, explained any concerns I had and afterwards, instead of just shaking my hand, gave me the biggest hug! Between both Mr. Kelske and Ms. Chelsea, this was one of the easiest and non-stressful buying experiences I've ever had and I would recommend this dealership to any of my friends. More

Hello and to whom it may concern. i visit your Dearlership on September 7, 2013 for the first time and had a very memorable experience. My salesperson, Mr. Phil Nguyen was outstanding and very hel Dearlership on September 7, 2013 for the first time and had a very memorable experience. My salesperson, Mr. Phil Nguyen was outstanding and very helpful. Upon calling to show my interest in the vehicle he was ready to assist in anyway. I would highly reccommend Mr. Phil and Mercedes Benz Sugarland dearlership. Thank you, Cassandra Malbrough More

I strongly believe Mercedes Benz of Sugarland has the highest quality customer service of all the dealerships I have visited. This is why I returned for my newest Mercedes. It was a pleasure doing busine highest quality customer service of all the dealerships I have visited. This is why I returned for my newest Mercedes. It was a pleasure doing business with Joseph Kelske, as he was professional but at the same time humble so I felt comfortable buying from him. Will definitely keep him as my sales guy. I have purchased from his father Frank in the past and he is wonderful as well, so I guess it runs in the family. Mercedes Benz of Sugarland, you have a customer for life! Sincerely, A.H. More

Phillip Nguyen at Mercedes-Benz of Sugar Land gave us exemplary service and a great deal when we bought our certified Mercedes GL. He was friendly, open, and very customer service oriented. Other dealers exemplary service and a great deal when we bought our certified Mercedes GL. He was friendly, open, and very customer service oriented. Other dealerships have a lot to learn from Mercedes-Benz of Sugarland in general, and in particular from Phillip Nguyen! The only point of improvement I noticed at the dealership (which is of course not related to Phillip Nguyen in any way), is the attitude of the finance department. It would be great if they could be less pushy when offering additional coverage packages. A more fact oriented approach with less use of cunning sales tricks would be appreciated (but this may also be related to cultural differences, since I am a European that have previously mainly been dealing with the very objective and fact oriented German Mercedes-Benz dealerships). More

Outstanding work from Frank Kelske. Very accommodating discussing car details by email, not pushy at all (same goes for the manager, Harry St. Clair). It washed out the "badger" impression so common in th discussing car details by email, not pushy at all (same goes for the manager, Harry St. Clair). It washed out the "badger" impression so common in the Houston area. The purchase was dynamic and clear, rare these days. While trade in values are frequently disappointing, their number was competitive and they were willing to work on their MSRP as well. Excellent delivery by Frank, shame we didn't have more time. Will consider purchase Mercedes again in the future likely due to this experience. More

Yesterday, I purchased my very first Mercedes and it was a wonderful experience. Frank Kelske was very helpful and made sure I got the car I wanted. He took the time to explain everything and I was very ple a wonderful experience. Frank Kelske was very helpful and made sure I got the car I wanted. He took the time to explain everything and I was very pleased with my experience. Also, I LOVE my new car! Thanks More