Mercedes-Benz of Sugar Land

A few nights ago I had a flat tire. Called Robert Fruge who recommended calling Roadside Assistance. They came within 30 minutes to put the donut on. Very professional and quick changing tire. Drove dow who recommended calling Roadside Assistance. They came within 30 minutes to put the donut on. Very professional and quick changing tire. Drove down to dealership, but by this time, it had closed-gate up. Started to drive around block and noticed a gate was open on the side, as I wanted to drop bad tire off. I commute downtown and was not looking forward to driving on a donut -all highway. A person was just leaving the dealership ( Joseph Kelske ) , and asked if I needed help. He had come back to work by chance, as had left something important he needed and was just driving out as I drove in. What luck! He offered to put the bad tire in his trunk and turn it in to service the next am. He handed me his business card with his name on it. He waited until I was safely out of the lot and assured me he would speak to Robert the next morning. A friend picked me up early the next day to drive me to work, and then drove me back to Sugarland to get a new tire put on the car. What more can you ask - 24 hours after the flat, my car was fixed. Thank you Joseph Kelske for your help. Things happen for a reason, glad you were there when I drove up! Sincerely, Joan W. More

This dealer, its service work is good. I had a This dealer, its service work is good. I had a horrable experience last week on a regular maintenance service. I requested for a regular maintenan This dealer, its service work is good. I had a horrable experience last week on a regular maintenance service. I requested for a regular maintenance and fix on a break wear warning. Service person only quote an expensive yearly maintenance($1200), it's not cover break wear, the whole conversation last for less than one minute. I was misleading to believe at this expenses it cover both. Don't know if the lady forget or intended. I was surprised to receive the 2nd estimate to fix break wear (another $1300), so I ask to terminate further service. From the review, this dealer rated high. So I respond their servey to customer manager. I am still waiting for response so far after 4 days. Donald More

Frank Kelske is a consumate professional. He makes the car buying experience- pleasant. I would highly recommend him, and plan to continue conducting business with him in the future. car buying experience- pleasant. I would highly recommend him, and plan to continue conducting business with him in the future. More

Very prompt and timely service by my Service Advisor Michelle Ward. Worked with me to verify coverage of a warranty item, prior to dropping off my vehicle for other routine service. She also identifie Michelle Ward. Worked with me to verify coverage of a warranty item, prior to dropping off my vehicle for other routine service. She also identified "the car not sounding right" which I wasn't aware of, which caught early a bearing going bad... also under warranty. I appreciate the attentiveness to which she takes her job and the customer interaction position, with great communication. Also, from first arrival, the entire MB-Sugarland Team was friendly, courteous, and minimized paperwork and wait times. Love the efficiency. Have been going for about 4 years and always have good service and experience. Thanks- R.M. More

Mr. Hughes was a pleasure to deal with in every aspect while purchasing my GL450. He was responsive to our needs, taking the time to listen and understand. We were made to feel welcome and treated in a wa while purchasing my GL450. He was responsive to our needs, taking the time to listen and understand. We were made to feel welcome and treated in a warm yet professional manner. Realizing the importance of an added feature to me, Mr. Hughes went the extra mile to ensure it was done in a timely manner and unlike other sales professionals did not leave me at the mercy of the service department. He made it happen. This is certainly not meant to be a negative to the service department as both of my visits to the service department have been as great as my buying experience. As I live in the Woodlands this dealership is not the closest or most convenient for me, but after this remarkable experience I am very glad I made the drive and I will certainly do so again, whether it be to purchase a new vehicle or to have my vehicle serviced. Thank you Mr. Hughes. More

The Best service I've ever experienced ! Joseph was able to communicate with me long distance and get me exactly what I wanted with the help of his team it was all done in a timely manner. " ya'll " ex able to communicate with me long distance and get me exactly what I wanted with the help of his team it was all done in a timely manner. " ya'll " exceeded my expectations... Thank you kindly , Mariana More

COMPLETELY PAINLESS CAR BUYING EXPERIENCE. DAVID COLE AND JOSEPH KELSKE TOOK CARE OF ALL MY NEEDS IN A COURTEOUS MANNER AND ANSWERED ALL MY QUESTIONS. WE WERE COMPLETELY SATISFIED WITH THE ENTIRE PROCESS AN JOSEPH KELSKE TOOK CARE OF ALL MY NEEDS IN A COURTEOUS MANNER AND ANSWERED ALL MY QUESTIONS. WE WERE COMPLETELY SATISFIED WITH THE ENTIRE PROCESS AND HOW THE DEALERSHIP TAKES CARE OF ITS CUSTOMERS.WE WILL BE A REPEAT CUSTOMER IN THE FUTURE. More

Mr. Kelske responded immediately to my email with a telephone call. He took time to explain differences/positives of the vehicles I expressed an interest in. When I visited the dealership, Mr. Kelske telephone call. He took time to explain differences/positives of the vehicles I expressed an interest in. When I visited the dealership, Mr. Kelske made me feel very comfortable. After choosing my vehicle of choice, he went over the numbers with me and then walked me over to Ms. Chelsea's office for finalization. She also made me feel very comfortable, explained any concerns I had and afterwards, instead of just shaking my hand, gave me the biggest hug! Between both Mr. Kelske and Ms. Chelsea, this was one of the easiest and non-stressful buying experiences I've ever had and I would recommend this dealership to any of my friends. More

Hello and to whom it may concern. i visit your Dearlership on September 7, 2013 for the first time and had a very memorable experience. My salesperson, Mr. Phil Nguyen was outstanding and very hel Dearlership on September 7, 2013 for the first time and had a very memorable experience. My salesperson, Mr. Phil Nguyen was outstanding and very helpful. Upon calling to show my interest in the vehicle he was ready to assist in anyway. I would highly reccommend Mr. Phil and Mercedes Benz Sugarland dearlership. Thank you, Cassandra Malbrough More

I strongly believe Mercedes Benz of Sugarland has the highest quality customer service of all the dealerships I have visited. This is why I returned for my newest Mercedes. It was a pleasure doing busine highest quality customer service of all the dealerships I have visited. This is why I returned for my newest Mercedes. It was a pleasure doing business with Joseph Kelske, as he was professional but at the same time humble so I felt comfortable buying from him. Will definitely keep him as my sales guy. I have purchased from his father Frank in the past and he is wonderful as well, so I guess it runs in the family. Mercedes Benz of Sugarland, you have a customer for life! Sincerely, A.H. More