Mercedes-Benz of Sugar Land

This is the second time that I purchase a Mercedes-Benz vehicle from your dealership. I live in McAllen, TX which is 6 hours away but I travel to Sugarland for a reason; great customer service. Everyone is vehicle from your dealership. I live in McAllen, TX which is 6 hours away but I travel to Sugarland for a reason; great customer service. Everyone is so friendly and eager to help! Charlie Chang, specifically, was beyond helpful in helping my husband and I find the perfect car for us. We were so indecisive about which car to pick, and he was very patient and understanding with us throughout the entire journey. I will be a returning customer without a doubt! Great job guys! More

Great customer service specially by Frank and Bojan. The reason I came back to MB Sugarland was Frank's customer service ad Bojan really went above and beyond to make this experience great. Thank You reason I came back to MB Sugarland was Frank's customer service ad Bojan really went above and beyond to make this experience great. Thank You Kashif S. Bawany More

They made me feel at home, they understood my situation and we took care of most paperwork over the phone. I was not at the dealership long, and I got exactly what I wanted!!!!!! and we took care of most paperwork over the phone. I was not at the dealership long, and I got exactly what I wanted!!!!!! More

I have been a customer of Sugar Land Mercedes for many years. When it came time to trade in my old Kompressor for a new car, I knew I would buy a CPO from Sugar Land. And they did not disappoint. From years. When it came time to trade in my old Kompressor for a new car, I knew I would buy a CPO from Sugar Land. And they did not disappoint. From the moment I walked onto the lot, to the time I drove out was a total of 3.5 hours. Bojan Secerkadic was very knowledgeable and patient. Mike Baches helped us to find exactly what I wanted, and Harry St. Clair took care of all the paperwork quickly. Was the most pleasant buying experience I have ever had with a car. I will always recommend Sugar Land over Greenway hands down! More

I went in looking to order the brand new 2014 CLA 250 and my salesman, Frank Kelske, made it a wonderful, stress free, hassle free experience. I'm a very demanding, informed customer and Frank is as honest my salesman, Frank Kelske, made it a wonderful, stress free, hassle free experience. I'm a very demanding, informed customer and Frank is as honest as they come. I advised him of everything I wanted in the car and he was able to find the car already in shipment, which cut dowm my wait time by 6 weeks. He put my mind at ease, kept me informed throughout the entire process and followed up with me several times after my purchase to make sure I was completely satisfied. If you're in the market for a new or used Mercedes Benz, visit Frank Kelske at Sugar Land MB, you won't regret it. More

I sent an email to Mercedes Benz in Sugar Land and Frank Kelske contacted me regarding my request. He found the vehicle I wanted and worked very hard to get all the ground work done before I drove to Sugar Kelske contacted me regarding my request. He found the vehicle I wanted and worked very hard to get all the ground work done before I drove to Sugar Land to make the purchase. He had everything ready when we arrived and then we changed our mind and wanted a different vehicle. Although, he had everything ready with the first car, he immediately went to work on getting us the different one we requested. He continued to work very hard to make sure that we were pleased with our purchase. He got the new car from a different lot and since it was brand new, it had to be made ready. He got the service department on it right away so we could return home that night with our new car. After we finished the paperwork, he took great care in showing us all the features on the car and explaining all the details. He never rushed us and always had time to answer any questions we had. He has even called us a couple of times to make sure everything was working properly and that we were satisfied. When we were directed to the finance department, a young woman named Chelsea Gotcher helped us and could not have been nicer. She got us a better interest rate than I thought possible. I guess in all the years we have been purchasing vehicles, this was probably the best buying experience that we have ever had. I have never been treated any nicer any where. I would highly recommend this dealership to anyone. Be sure to ask for Frank and Chelsea....you will not be disappointed!!!!! More

A few nights ago I had a flat tire. Called Robert Fruge who recommended calling Roadside Assistance. They came within 30 minutes to put the donut on. Very professional and quick changing tire. Drove dow who recommended calling Roadside Assistance. They came within 30 minutes to put the donut on. Very professional and quick changing tire. Drove down to dealership, but by this time, it had closed-gate up. Started to drive around block and noticed a gate was open on the side, as I wanted to drop bad tire off. I commute downtown and was not looking forward to driving on a donut -all highway. A person was just leaving the dealership ( Joseph Kelske ) , and asked if I needed help. He had come back to work by chance, as had left something important he needed and was just driving out as I drove in. What luck! He offered to put the bad tire in his trunk and turn it in to service the next am. He handed me his business card with his name on it. He waited until I was safely out of the lot and assured me he would speak to Robert the next morning. A friend picked me up early the next day to drive me to work, and then drove me back to Sugarland to get a new tire put on the car. What more can you ask - 24 hours after the flat, my car was fixed. Thank you Joseph Kelske for your help. Things happen for a reason, glad you were there when I drove up! Sincerely, Joan W. More

This dealer, its service work is good. I had a This dealer, its service work is good. I had a horrable experience last week on a regular maintenance service. I requested for a regular maintenan This dealer, its service work is good. I had a horrable experience last week on a regular maintenance service. I requested for a regular maintenance and fix on a break wear warning. Service person only quote an expensive yearly maintenance($1200), it's not cover break wear, the whole conversation last for less than one minute. I was misleading to believe at this expenses it cover both. Don't know if the lady forget or intended. I was surprised to receive the 2nd estimate to fix break wear (another $1300), so I ask to terminate further service. From the review, this dealer rated high. So I respond their servey to customer manager. I am still waiting for response so far after 4 days. Donald More

Frank Kelske is a consumate professional. He makes the car buying experience- pleasant. I would highly recommend him, and plan to continue conducting business with him in the future. car buying experience- pleasant. I would highly recommend him, and plan to continue conducting business with him in the future. More