Mercedes-Benz of Sugar Land

Phil Nguyen did an outstanding job on all fronts in my adenture in buying a luxury SUV. This being my first purchase in the luxury vehicle market, I had many questions - both when I was there for the te adenture in buying a luxury SUV. This being my first purchase in the luxury vehicle market, I had many questions - both when I was there for the test drive and also via e-mail. Often times with my e-mail questions, Phil responded within minutes or shoirtly thereafter. During test drives, he listened very paitiently and then followed up promptly via e-mail or phone call or text. My last vehicle purchase was in 1996 for a Ford Explorer SUV. The biggest upgrade for me then was to go from crank windows to power windows. With the Luxury SUV I was looking at; it was as if I was on the bridge of the starship Enterprise. Light years ahead of what I was use too. Phil let me test drive it as many times as I needed to try several of the variables for the vehicle. If he did not know how a particular gadget worked, he readily sat with me to figure it out. He also checked with the manufacturer for other questions I had. And finally, they worked with me to stay in my budget and settle on an equitable price. At no time was there any pressure to buy or to hurry thorugh my review process. He gave the feeling that he would be willing to spend as long as I needed to feel comfortable with my purchase. Where time is the highest premium commodity, I am very appreciative of Phil's time. I will highly recommend the dealership to my friends and when my wife replaces her car, we will look at the Mecerdes Benz dealership first! Thanks. More

This is my 3rd Mercedes to buy from Frank Kelske. He is the best in the city and the dealership has the best customer service. the best in the city and the dealership has the best customer service. More

My husband and I needed to purchase a vehicle to replace our families Suburban, which was given to our 16 year old to drive. We visited many dealerships in the Houston area and thought that we had our mind our families Suburban, which was given to our 16 year old to drive. We visited many dealerships in the Houston area and thought that we had our minds made up to purchase an Audi A7 from Momentum, until we came into Mercedes-Benz of Sugar Land. We saw several cars on the showroom floor and met Joseph Kelske. Joseph took us on a test drive, only after showing us all of the features on the car so that I was familiar with it during our test drive. I want to point out that no other dealer did that during our search. Joseph was very knowledgable and patient with us during our purchase experience. If he didn't know the answer to one of our questions, he got one quickly. I knew I wanted the E350 Cabriolet after driving it, but the next obstacle was finding a car with the options and color that we wanted. Over the course of the next week, we had spoken on the phone and exchanged emails multiple times. We came back in with our kids and he brought several cars around just to show us what a simple piece of trim would look like with a specific interior color. He was very interested in our kids and was able to easily incorporate them into the car buying experience. In the end, we bought the car from the showroom floor. It was the closest to what we wanted, without having to wait for the exact car to be built and shipped. I LOVE my new car by the way. Joseph got us in to see Chelsea Gotcher. We already had financing in place from our local bank, but Chelsea was able to beat that deal and lowered our APR by financing through the dealership. Again, she was very knowledgeable. We went over all of the options and packages available and she was able to answer all of our questions. Hands down, it was the easiest and most pleasant financing experience that we've had. After purchasing the car, Brent Menning was contacted me to schedule the Lo-Jack install and the Appearance package. I found Brent to be very helpful as well. My car was cleaned and I was able to use a Loaner car while it was being serviced. Overall, I have now purchased 8 vehicles in my lifetime. We typically have purchased Chevrolet vehicles from my uncle at a local dealership. This experience has been the best hands down. My husband and I felt very welcome, but never pressured. I look forward to purchasing many more Mercedes Benz vehicles from Joseph Kelske in the future. More

I use MB of Sugarland, even though I live across Houston. They will pick up your car and drop off a loaner vehicle for you to use. This time, I had miscommunicated with my wife regarding the pickup time an They will pick up your car and drop off a loaner vehicle for you to use. This time, I had miscommunicated with my wife regarding the pickup time and she was at an event with my car. Although I could have been told to reschedule, Juan happily took on the inconvenience of meeting my wife at the event and picking up the car there. This helped us a ton! We will continue to use MB of Sugarland over any of the area dealers. Always a top notch service. More

I ordered a 2014 GL 350 through Frank Kelske at Mercedes-Benz of Sugar Land. I absolutely LOVE my new car. It practically drives itself! Incredibly smooth ride, very quiet, and every luxury feat Mercedes-Benz of Sugar Land. I absolutely LOVE my new car. It practically drives itself! Incredibly smooth ride, very quiet, and every luxury feature you can imagine from heated and cooled seats and cup-holders to a fantastic navigation system. All of these "bells and whistles" might have been intimidating to learn, if not for my Salesman, Frank. Talk about "going the extra mile!" I think Frank spent over an hour with me, just orienting me to the car, showing me exactly how everything works and giving me "hands-on" training so that I could do it all myself. I know everything is listed in the owner's manual, but it is MUCH less intimidating to have someone walk you through it all. TALK about customer service! He even treated me and my husband to a bottle of German wine to personally thank us for the purchase of our German car! What a nice touch! Super great guy; and I highly recommend both Frank AND the Mercedes-Benz of Sugar Land dealership. More

I had gone to MB sugarland to take have them take a look at my MB c300 because my brake pads were due for service. I later decided to trade in the car and Bojan was the sales person i was introduced to. Fro at my MB c300 because my brake pads were due for service. I later decided to trade in the car and Bojan was the sales person i was introduced to. From the moment we shook hands, i knew i was in for a good time. He looked at my previous vehicle, appraised it, spoke with his manager and promised to make sure i drive out with a new/better vehicle/deal. He painstakingly prepared my paper work and submitted it to the appropriate team for approval. All through the process, he made sure i was comfortable and kept reassuring me that he would do his best to get me a good deal. He handed me over to Paula (Finance Manager) and it was like a continuation of good customer service. She explained every step of the finance paperwork, and even went out of her way again to get approval from her manager to get a a discount :) At the end, I drove out of MB sugarland with a new/awesome C250 and Bojan made sure i got two Souvenirs. I would come back to them anytime I want to trade/buy a new car and also confidently refer them any day to anyone I know that needs a MB. You guys ROCK!!!!!! More

When I finally decided to shed my "Mommy vehicle" several years ago for something more fun, on impulse we stopped at Mercedes-Benz of Sugar Land. We were fortunate enough to connect with Boj vehicle" several years ago for something more fun, on impulse we stopped at Mercedes-Benz of Sugar Land. We were fortunate enough to connect with Bojan Secerkadic as our salesman. I had no idea what kind of car I wanted, but knew the range of price that I wanted to stay within. Bojan was an excellent listener, filtering through all the items on my wish list to decipher what car would best meet my needs and still be within our budget. The car he recommended was the first car that I test drove on my "find a great new car" odyssey, and I knew the minute I drove it that this was the car for me! He absolutely nailed it!!! We were trading in my Mommy-Van, and throughout the entire process Bojan was knowledgeable and on top of every aspect of the transactions. He was very clear in his explanations, making sure we understood every part of the process, and we felt like we were really educated and not just informed throughout the purchase and trade transactions. It was an absolute pleasure from start to finish. Bojan was a consummate professional in every way. He patiently went over all the bells and whistles my fun new car had, and made sure I was comfortable with it before I drove off the lot. He invited me to return any time if I felt that I needed more tutorials on how to work any part of my wonderful new car. So when we decided to buy my husband a fun new car last week, we of course returned to Bojan and Mercedes-Benz of Sugar Land! My husband has been spoiled by driving his fully loaded Porsche Cayenne S, but he wanted a more tame daily driver to commute in. I called Bojan ahead of our visit and he pre-selected three great cars based on my husband's wish list for us to see, and all three cars were great! Having Bojan do the leg work for us, since we're always pressed for time was such a great option for us! He has a thorough knowledge of his stock, and he refined our search based on what we wanted and was able to eliminate the necessity of us having to wander all through the lot in search of the right car. It saved time and kept our energy levels and excitement high since we weren't wasting time on cars we didn't want. My husband, our son and I all drove each car that Bojan had selected for us to test drive, and we all unanimously selected the M-B GLK. It was the perfect fit for my husband's wants and needs. The price was within the range we were prepared to pay, and as before, every aspect of the purchase went smoothly and pleasantly. Cesar Moreira also stepped in to assist us during our purchase experience and he was another great employee to work with! He was very courteous and helpful every step of the way. We were unable to pick up the car for two days after we selected it, and while it was on the lot it sustained some minor damage which we didn't notice until after we got home. We were very concerned, but Bojan and Cesar were gracious, understanding and proactive, and they were able to get the damage repaired quickly and the finished repairs more than exceeded our expectations. Chelsea Gotcher in Finance was delightful! She has a warm and inviting personality that made us feel truly welcomed and special. To have an employee in finance that makes customers wish the paying process would take a little longer so they can continue chatting with Chelsea is rare indeed! As great as Cesar and Chelsea are - we would never have interacted with them, nor purchased any cars from Mercedes-Benz of Sugar Land at all had it not been for the competence, courtesy, capabilities and breadth of knowledge of Bojan Secerkadic. Twice now he has made purchasing a car feel like a stress-free experience where we were listened to, valued and respected, treated with the utmost courtesy and patience, and we drove off feeling like we had experienced something rare and wonderful - a salesman who truly knows how to sell. We cannot recommend him highly enough. More

My whole exprerience with MB Sugarland was fantastic from the first time I called initially and Bojan answered the phone I explained what I was looking for and what my expectations were and he told me to com the first time I called initially and Bojan answered the phone I explained what I was looking for and what my expectations were and he told me to come in the next day and he would work hard to help me. I want to point out that I am aware that the day I got the car it was Bojan's day off and he told me I could talk to a colleague named Cesar but called me in the morning and told me he would go to work so I can achieve my goal of getting my new Mercedes. This is UNHEARD OFF in today's business world and my highest gratitude and commendation to Bojan for his excellent attention and gratitude for coming in. I would also like to commend David Cole since he worked really hard to make this deal done working as a team with Bojan and Harry St. Clair. I am aware of the difficulty of my situation and they did it. Regarding Harry's attention I was extremely pleased on his attitude, excellent communication, SUPER hard work he did with the banks to get me a lower rate and the maximum term possible so my payments would be within my budget. I personnally saw how Harry went out of his way calling banks and he GOT THE JOB DONE!!! I drove 50 miles from my house in the Woodlands and will definetely do it again when I trade in my car in a few years or my wife's car My highest praise to Mercedes Benz of Sugarland for the team worked demonstrated and outstanding client focused approach. CONGRATULATIONS!! More

Bojan made the purchasing experience very easy! Listened to everything we asked and provided exactly what we wanted! This is by far the best vehicle purchase I have ever made! I highly recommend Borjan! to everything we asked and provided exactly what we wanted! This is by far the best vehicle purchase I have ever made! I highly recommend Borjan! More