Mercedes-Benz of Sugar Land

Mercedes Benz of Sugarland provides exceptional customer service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationsh service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationships with their customers. If you want to be treated like a valued customer and not a number then I would definitely recommend Mercedes Benz of Sugarland. More

Frank Kelske was able to provide an E350 that matched my very specific option preferences at a much better price than the other dealerships that I had talked to. And he was able to get the car to me sooner very specific option preferences at a much better price than the other dealerships that I had talked to. And he was able to get the car to me sooner than the other dealerships. More

I and my partner arrived at Mercedes-Benz of Sugar Land with the intent to look over inventory with the possibility of a trade of my 2009 C300. Arriving at thru the front door, we were both greeted very wa with the intent to look over inventory with the possibility of a trade of my 2009 C300. Arriving at thru the front door, we were both greeted very warmly and were quickly treated as if we were the only two people in the room. We asked to see if Frank Kelske was available. Frank came out and greet us as old friends. We explained what are intentions were and informed us that we was currently working with another customer but that Joseph Kelske can assist us. Meeting Joseph was liking meeting a long-time friend. We informed Joseph what type of vehicle we were interested in. Joseph listened to us and walked us through the steps. After a test drive of the car, he informed us of the next steps and what to anticipate. Joseph was very warm, professional and extremely knowledge of the Mercedes-Benz product. It was great working with Joseph. Shortly after, we were assisted by Chelsea Gotcher. Chelsea treated us like family. Warm, friendly, a good sense of life and joy to do business with her. She explained the very cumbersome financial process into very easy terms and in real language. I felt so comfortable around her. The overall experience at Mercedes-Benz of Sugar Land was outstanding. A great place to purchase a dream! More

Cary sold us a 2010 C350 yesterday, he has been extremely responsive with emails, and very helpful. Wouldn't recommend any other place to buy a car then Mercedes-Benz Sugar Land! Great atmosphere, awesome, c responsive with emails, and very helpful. Wouldn't recommend any other place to buy a car then Mercedes-Benz Sugar Land! Great atmosphere, awesome, caring employees, first-class service! More

I have owned two Mercedes-Benz vehicles over the last 12 years and I have had at least one of them serviced at three of the four 'local' Houston Mercedes-Benz dealerships. Without a doubt the service I hav years and I have had at least one of them serviced at three of the four 'local' Houston Mercedes-Benz dealerships. Without a doubt the service I have received from Mercedes-Benz Sugarland, and specifically Paul Tamas and Tony Acciarri, has been far above that received from other dealerships, and truly exceptional. Paul has been my service writer since 2007. Paul always makes time for me and works with my schedule, always keeps notes about why my car is coming in for service, always ensures I have a loaner car when necessary, follows up promptly with diagnoses, repair options, and pricing, follows and relays my often 'special' instructions, and let's me know as soon as my car is ready and available for pick up. Paul is always friendly and willing to help. Tony Acciarri is the technician / mechanic who has worked on my car since 2007. Tony takes the time to personally call me or email me with news and recommendations about my car. Tony gives me servicing options that makes sense for my car, the performance I expect, and how I drive. My car is always serviced or repaired correctly the first time, and when my car is returned it is clean, the settings are correct, and there are no negative signs of maintenance that sometimes occur elsewhere (fluids spilled, engine bay out of sorts, greasy fingerprints, repair materials left under hood or in the interior, codes not erased, scratches and dents, etc.). I have a very high level of confidence and trust in both Paul and Tony and have recommended and will continue to recommend them to family and friends. Thank you MB Sugarland, Paul Tamas, and Tony Acciarri for always taking great care of me and my car. More

I am in the construction business and usually dressed for the part. I drive a truck that is definitely a work truck so I have been treated good and bad. This was a good day! Freddy Zelaya in sales to Harr the part. I drive a truck that is definitely a work truck so I have been treated good and bad. This was a good day! Freddy Zelaya in sales to Harry St. Clair in finance treated me with respect and gave me great customer service. I had a great experience at Mercedes Benz Sugarland. More

Phil Nguyen did an outstanding job on all fronts in my adenture in buying a luxury SUV. This being my first purchase in the luxury vehicle market, I had many questions - both when I was there for the te adenture in buying a luxury SUV. This being my first purchase in the luxury vehicle market, I had many questions - both when I was there for the test drive and also via e-mail. Often times with my e-mail questions, Phil responded within minutes or shoirtly thereafter. During test drives, he listened very paitiently and then followed up promptly via e-mail or phone call or text. My last vehicle purchase was in 1996 for a Ford Explorer SUV. The biggest upgrade for me then was to go from crank windows to power windows. With the Luxury SUV I was looking at; it was as if I was on the bridge of the starship Enterprise. Light years ahead of what I was use too. Phil let me test drive it as many times as I needed to try several of the variables for the vehicle. If he did not know how a particular gadget worked, he readily sat with me to figure it out. He also checked with the manufacturer for other questions I had. And finally, they worked with me to stay in my budget and settle on an equitable price. At no time was there any pressure to buy or to hurry thorugh my review process. He gave the feeling that he would be willing to spend as long as I needed to feel comfortable with my purchase. Where time is the highest premium commodity, I am very appreciative of Phil's time. I will highly recommend the dealership to my friends and when my wife replaces her car, we will look at the Mecerdes Benz dealership first! Thanks. More

This is my 3rd Mercedes to buy from Frank Kelske. He is the best in the city and the dealership has the best customer service. the best in the city and the dealership has the best customer service. More