Mercedes-Benz of Sugar Land

Frank Kelske was excellent. I found Frank on the web due to his outstanding customer reviews. All of his actions were directed towards helping me get the exact car I desired at a fair price and through a p to his outstanding customer reviews. All of his actions were directed towards helping me get the exact car I desired at a fair price and through a process that was both comfortable and enjoyable.q I am now a loyal customer of Frank's and am proud to give him the highest review possible! Thanks, Frank. More

My husband's favorite car is Mercedez Benz. At first I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considerin I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considering our financial status. I love the smart car and the ML as well. Michell and Tammy rendered quality services. And the operators were courteous and were willing to accomodate my request. Mercedes Benz is so customer-focus. I have not experience this kind of service in the other dealers aound here or in my other cars. I am a quality consultant and my job is to ensure customers are satisfied and delighted. More

Mercedes Benz of Sugarland provides exceptional customer service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationsh service every single time I take my car in for routine maintenance services. Everyone is always friendly and the staff really values their relationships with their customers. If you want to be treated like a valued customer and not a number then I would definitely recommend Mercedes Benz of Sugarland. More

Frank Kelske was able to provide an E350 that matched my very specific option preferences at a much better price than the other dealerships that I had talked to. And he was able to get the car to me sooner very specific option preferences at a much better price than the other dealerships that I had talked to. And he was able to get the car to me sooner than the other dealerships. More

I and my partner arrived at Mercedes-Benz of Sugar Land with the intent to look over inventory with the possibility of a trade of my 2009 C300. Arriving at thru the front door, we were both greeted very wa with the intent to look over inventory with the possibility of a trade of my 2009 C300. Arriving at thru the front door, we were both greeted very warmly and were quickly treated as if we were the only two people in the room. We asked to see if Frank Kelske was available. Frank came out and greet us as old friends. We explained what are intentions were and informed us that we was currently working with another customer but that Joseph Kelske can assist us. Meeting Joseph was liking meeting a long-time friend. We informed Joseph what type of vehicle we were interested in. Joseph listened to us and walked us through the steps. After a test drive of the car, he informed us of the next steps and what to anticipate. Joseph was very warm, professional and extremely knowledge of the Mercedes-Benz product. It was great working with Joseph. Shortly after, we were assisted by Chelsea Gotcher. Chelsea treated us like family. Warm, friendly, a good sense of life and joy to do business with her. She explained the very cumbersome financial process into very easy terms and in real language. I felt so comfortable around her. The overall experience at Mercedes-Benz of Sugar Land was outstanding. A great place to purchase a dream! More

Cary sold us a 2010 C350 yesterday, he has been extremely responsive with emails, and very helpful. Wouldn't recommend any other place to buy a car then Mercedes-Benz Sugar Land! Great atmosphere, awesome, c responsive with emails, and very helpful. Wouldn't recommend any other place to buy a car then Mercedes-Benz Sugar Land! Great atmosphere, awesome, caring employees, first-class service! More

I have owned two Mercedes-Benz vehicles over the last 12 years and I have had at least one of them serviced at three of the four 'local' Houston Mercedes-Benz dealerships. Without a doubt the service I hav years and I have had at least one of them serviced at three of the four 'local' Houston Mercedes-Benz dealerships. Without a doubt the service I have received from Mercedes-Benz Sugarland, and specifically Paul Tamas and Tony Acciarri, has been far above that received from other dealerships, and truly exceptional. Paul has been my service writer since 2007. Paul always makes time for me and works with my schedule, always keeps notes about why my car is coming in for service, always ensures I have a loaner car when necessary, follows up promptly with diagnoses, repair options, and pricing, follows and relays my often 'special' instructions, and let's me know as soon as my car is ready and available for pick up. Paul is always friendly and willing to help. Tony Acciarri is the technician / mechanic who has worked on my car since 2007. Tony takes the time to personally call me or email me with news and recommendations about my car. Tony gives me servicing options that makes sense for my car, the performance I expect, and how I drive. My car is always serviced or repaired correctly the first time, and when my car is returned it is clean, the settings are correct, and there are no negative signs of maintenance that sometimes occur elsewhere (fluids spilled, engine bay out of sorts, greasy fingerprints, repair materials left under hood or in the interior, codes not erased, scratches and dents, etc.). I have a very high level of confidence and trust in both Paul and Tony and have recommended and will continue to recommend them to family and friends. Thank you MB Sugarland, Paul Tamas, and Tony Acciarri for always taking great care of me and my car. More

I am in the construction business and usually dressed for the part. I drive a truck that is definitely a work truck so I have been treated good and bad. This was a good day! Freddy Zelaya in sales to Harr the part. I drive a truck that is definitely a work truck so I have been treated good and bad. This was a good day! Freddy Zelaya in sales to Harry St. Clair in finance treated me with respect and gave me great customer service. I had a great experience at Mercedes Benz Sugarland. More