Mercedes-Benz of Sugar Land

Shanti Bhimisetty 2 reviews * just now NEW Ask for Pete, he is the best. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as poss Pete, he is the best. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they're stuff. More

This is my second vehicle that I have purchased from Mercedes Benz of Sugar Land. My salesperson for both purchases was Pete Sanchez. My first purchase was an S560 and yesterday we purchased a GLE 450 Mercedes Benz of Sugar Land. My salesperson for both purchases was Pete Sanchez. My first purchase was an S560 and yesterday we purchased a GLE 450. When I purchased my first car, I had visited another Mercedes dealership as well. The experience could not have been more different. The other dealership did not listen or really took time to understand my needs. In fact the other salesman attempted to sell me a less expensive vehicle, however it lacked what I was looking for. When I arrived at Mercedes Benz Sugarland, I spoke with Pete Sanchez. His customer service skills are fantastic! Pete did a great job describing each car as well as asking me what I was looking for. A huge difference maker was Pete taking me on a test drive whereby he asked to drive first. By doing this he showed me all the features and benefits in the cars. He even drove into a darker area of the parking deck in order to demonstrate the difference color lights in the car. I would not have asked about all the things he showed me; however those things made making a buying decision easier. I had no further questions to delay the buying. In addition, I didn’t feel like he was trying to sale or push a vehicle on me. He was just great at providing information regarding the technology, features, benefits, and that made purchasing easier for me and my wife. Lastly, Pete is consistent with his customer service experience. He did this on the first purchase and he did it again 3 years later on my next purchase. I would definitely recommend Pete Sanchez and Mercedes Benz of Sugarland. More

Just purchased my 2nd mercedes from this dealership, they have been so helpful in getting me my trade in value and finding the right car for my current lifestyle. Soccer mom life here I come! have been so helpful in getting me my trade in value and finding the right car for my current lifestyle. Soccer mom life here I come! More

It's a great dealership with helpful staff, definitely will buy my next car with them. will buy my next car with them. More

I highly recommend this dealership to my friends and family! Friends of mine who are buyers here referred me to this location. I had a great experience, the easiest car buying experience I have ever had family! Friends of mine who are buyers here referred me to this location. I had a great experience, the easiest car buying experience I have ever had. It took about an hour to test drive and finalize the deal. Lars was great to work with. I will be back to see him for my next car purchase. More

I had a great experience at this dealership after looking everywhere for my perfect first luxury car. I worked with Kenneth and he was very helpful in determining what car would be best for my current job si everywhere for my perfect first luxury car. I worked with Kenneth and he was very helpful in determining what car would be best for my current job since I do a lot of in-state traveling. I would recommend this dealership to anyone looking into a Mercedes. More

The sales team was very professional and attentive to my needs in a car my salesman was so helpful and worked hard to meet all of my preferences. They offered me a fair price for my trade-in and it was a mu needs in a car my salesman was so helpful and worked hard to meet all of my preferences. They offered me a fair price for my trade-in and it was a much better experience than the dealership I previously went to. More

I have had the worst experience in at Mercedes Benz Sugar Land Dealership. I bought a 2021 GLA 250 August 6th and on August 15th I called to schedule a service appointment due to noises I was hearing. Servic Land Dealership. I bought a 2021 GLA 250 August 6th and on August 15th I called to schedule a service appointment due to noises I was hearing. Service department didn’t have a appointment for me until Monday August 29th, took car in and was told car was ready Thursday September 1st. When I picked up my car I was told everything seemed to be fine everything is under warranty and you have extended warranty don’t worry enjoy your car Ms. Jackson. The every next day Friday September 2nd started my car the check engine light was on, the car was shaking and smoking smelled from under the hood of the car. When picking up the loaner car, the service agent asked what was the problem this time, No empathy or apologies, just a blank stare like in making this up but ok we will check it out. My car went back to the service department for 15 days. I was called on September 15th by the service department that my car was ready for pickup, they changed spark plugs and ignition coil. After getting my car back I noticed that the car was still not driving as smooth as it should being a fairly new car, still shaking, lagging at the red light once green trying to speed up, and even cutting completely off when stopped. I did some research and contact my credit union and was suggested to speak with the dealership about a possible collateral swap due to the car giving me problems and not even having the car 60 days and barley 30 days in my possession. I went in the the dealership September 24th to speak with the Sales manager AJ C. to explain the situation, what my credit union had advised (same car year make model and price) and see what could be done about this situation. AJ took a look into what was going on with the vehicle pre the service department notes assured me and my mom that a swap could be done, and he was sorry this was happening, went over what cars where available. Once I picked a car that would fit the trade, he told us he would give me a call once they serviced the new vehicle and everything was ready for the trade. Tuesday September 27th I received a call from AJ stating that the car was ready for the collateral swap and that he needed to know how would I be paying for the new vehicle cuz would now need to apply for a new load either through my credit union or through Mercedes Benz. This is not what we agreed on just days prior, never did AJ mention a new loan process and now insulting my intelligence by saying he did not agree to a collateral swap and a new loan has to be processed. The every next day Wednesday October 28th I started my car and the check engine light was on, the car was shaking and burning smelled from under the hood. The service agent wanted to know “why am I back again ? They check my car it is fine. There is no problem with it, but he will check it again. No empathy or apologies, just blank stares and pointing the finger at me as if I am making this all up. Three days later service department calls me to tell me my car is ready for pick up and they have replaced the cylinder head on the engine. Never have I heard of a major repair like this getting fixed in less than 3 days, this kind of problem takes at least a weeks time. This is the 3rd time I have taking my car to service in less than 60 days, and for a major engine issue. No one has show any empathy about the situation and how devastating this experience has been for me. Mercedes Benz Sugar Land has sold me a Lemon and it’s no big deal to one anyone there because the car is under warranty. Do not waste your time or money here at MB Sugar Land. Once they have your money they can care less about anything that comes after. The whole operation is a BIG thumbs down. No one has any compassion the sales the management and the service department. More

Beware of this dealership. They are not that honest or transparent. Save your time and energy. There are better Mercedes places around They are not that honest or transparent. Save your time and energy. There are better Mercedes places around More

I want to thank AJ (Manger) for making the whole process of purchasing our Mercedes Benz GLB 250 one of the easiest and smoothest transactions we have ever experience. He was very helpful, extremely knowl of purchasing our Mercedes Benz GLB 250 one of the easiest and smoothest transactions we have ever experience. He was very helpful, extremely knowledgeable and took his time to explain and answer any questions we had. He made us feel welcomed and at ease , which is very important when making a major purchase. If you are looking for someone who is honest, listens & understands what you are looking for and knowledgeable, AJ is the person to speak with. I, also, want to thank Jeffery (Finance) for all his assistance as well. He was so thorough in his explanations and when we had a question, he took his time to answer and would not moved forward until he was satisfied we understood everything. Jeffery never pushed for "extra" additional purchases and never rushed the process. I would strongly recommend having him with the finance portion of your purchase. Lastly, there was Steve (Delivery). He was extremely helpful going through the entire process of explaining in detail everything that had to do with our SUV. He helped set up apps on our phones and went from front to end, from the 1st button of driver side door thru to the passenger back seats. He was very helpful, knowledgeable and professional. We are so glad we got the professionalism of an outstanding manager, AJ, to help lead his team in making our purchase an awesome experience. We have purchased several vehicles throughout the years, getting finance at our bank, credit union or dealerships. I want to let you know that purchasing our SUV thru Mercedes-Benz of Sugar Land, was 1 of the best experience we have had. I will be recommending family, friends and anyone who is reading these reviews who is looking for a vehicle, to go here. More