Mercedes-Benz of Sugar Land
Sugar Land, TX
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I did preliminary shopping back in October. I met Andrew during my first visit to the dealership. He was very professional, knowledgable and not pushy. He followed up with emails over the next several wee during my first visit to the dealership. He was very professional, knowledgable and not pushy. He followed up with emails over the next several weeks. Once I was ready to fully shop, I went to test drive competitive vehicles at BMW, Acura, Audi and Lexus before coming to Mercedes Benz Sugar Land. When I arrived, Andrew was working with another customer but immediately arranged for Kenneth to work with me. Their respective professional demeanor to put me first as the customer was outstanding and their working together with us turned into a transaction involving our buying two ML 350s, not one as intended. If you are looking for a Mercedes and want to be treated in the sales process professionally by knowledgable salesmen, call Andrew or Kenneth! More
This dealership is wonderful. We had planned on buying a car in Houston at the dealership that is close to our home. They were busy and sold out of the car we wanted so we decided to call Sugar Land to see car in Houston at the dealership that is close to our home. They were busy and sold out of the car we wanted so we decided to call Sugar Land to see if they had it. We are so happy that we did. Frank Kelske returned our call immediately and it didn't take long to realize that we had reached a top notch sales person. We drove to Sugar Land and it took less time than we expected. We couldn't be more pleased with the service we received from Frank. Although I felt like I knew which car I wanted, Frank still took the time to let me look at all of the options so I could get the perfect car. We were also looking for a second car and he helped us find that car as well. That was a late holiday evening but everyone was friendly and helpful. We did our paperwork with Paula Alpha and she was great. Frank spent a lot of time with us during delivery of our cars to make sure all of the features were explained and set properly to our needs. We couldn't be happier with our experience and would recommend Frank, Paula and Mercedes Benz of Sugar Land. More
I was very pleased with the information that was given to us in terms of what all needed to be done and what could be done at a later date. I was also very thankful for the continuous updates on the status o us in terms of what all needed to be done and what could be done at a later date. I was also very thankful for the continuous updates on the status of our vehicle. I will continue using this location to have our work done on this Mercedes. I have used this location for years and will continue doing so due to the promptness and details that are provided each time we drop our car off for service. Great job and thanks for the continuous updates and the timely manner in which things are handled. More
Thank you for the great experience at MB in Sugar Land. Thank you for the great experience at MB in Sugar Land. Frank was very knowledgeable and patient with our enquiries to finally purchasing the car w Thank you for the great experience at MB in Sugar Land. Frank was very knowledgeable and patient with our enquiries to finally purchasing the car we wanted. He walked us to our new car and explained all the sophisticated features. What a great service! Yes, he used the ipad ;-) Harry described and helped us decide on our warranty options. He was quick with his paperwork. Buying a car at this location went smoothly like a breeze. Yes, we would spread the words and recommend Mercedes-Benz Sugar Land. More
I first met Frank Kelske shortly after he joined this dealership and I bought my first Mercedes (CLK Convertible) from him that day. Last week I purchased my 7th Mercedes from Frank, a new SL 550. Why? dealership and I bought my first Mercedes (CLK Convertible) from him that day. Last week I purchased my 7th Mercedes from Frank, a new SL 550. Why? Because he takes a genuine interest in me as a customer, he knows what I want, he does not waste my time and there is no drama involved. Everyone at the dealership is friendly, attentive and wants to make sure that the customers are satisfied with their experiences there. I Highly recommend Frank and MB of Sugar Land. More
I had a very excellent experience at Mercedes of Sugar Land! Frank Kelske and Joseph Kelske in Sales were so helpful and I had such great customer service from them both; they were friendly and helpful in Land! Frank Kelske and Joseph Kelske in Sales were so helpful and I had such great customer service from them both; they were friendly and helpful in going over everything. And the finance department as well. I would recommend this dealership and these sales reps 100 percent. I left with my new car very satisfied and happy. More
I walked into the dealership and was immediately struck by the order and cleanliness of the place. Asked the front desk to see a sales person. I was introduced to Mr. Humberto Martinez and inquired about a by the order and cleanliness of the place. Asked the front desk to see a sales person. I was introduced to Mr. Humberto Martinez and inquired about a C300 I had seen online. He explained everything about the car, all its bells and whistles and the price. The next day I arrived with my wife and son-in-law, completed the paperwork and drove out with the car that same afternoon. Both Humberto and Paula were very helpful. I would recommend this dealership highly. They maintain a large inventory from which to choose from.My number plates and inspection sticker arrived two weeks later. Everything I can think of went smoothly. Although I have not yet serviced my car at this facility, I expect to get the same good service that I experienced during purchase. More
Frank Kelske was excellent. I found Frank on the web due to his outstanding customer reviews. All of his actions were directed towards helping me get the exact car I desired at a fair price and through a p to his outstanding customer reviews. All of his actions were directed towards helping me get the exact car I desired at a fair price and through a process that was both comfortable and enjoyable.q I am now a loyal customer of Frank's and am proud to give him the highest review possible! Thanks, Frank. More
My husband's favorite car is Mercedez Benz. At first I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considerin I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considering our financial status. I love the smart car and the ML as well. Michell and Tammy rendered quality services. And the operators were courteous and were willing to accomodate my request. Mercedes Benz is so customer-focus. I have not experience this kind of service in the other dealers aound here or in my other cars. I am a quality consultant and my job is to ensure customers are satisfied and delighted. More
W came into the dealership without a clear idea of what we wanted. Frank took the time over the course of a week to help us test drive several cars, was very knowledgable about them all, and helped us cho we wanted. Frank took the time over the course of a week to help us test drive several cars, was very knowledgable about them all, and helped us chose a car we will love. Thanks! More