Mercedes-Benz of Sugar Land

Our sales person Maria Haller has always gone above and beyond our expectations. We have always been satisfied with the service at the Sugarland Mercedes dealership. That's the reason why we came back th beyond our expectations. We have always been satisfied with the service at the Sugarland Mercedes dealership. That's the reason why we came back the second time to buy another vehicle. And we will come back again to see them for our third car. More

The sales professional has really positive and great attitude. Very patience with positive attitude. We came in really late and close the the business closing hour. But he was still willing to show u attitude. Very patience with positive attitude. We came in really late and close the the business closing hour. But he was still willing to show us all the cars that we want to see. More

When my Mercedes showed that it had experienced a brake system failure, my regular service company recommended Mercedes Benz Sugarland for the warranty service. The service was scheduled for December 24, I system failure, my regular service company recommended Mercedes Benz Sugarland for the warranty service. The service was scheduled for December 24, I expected that it would take several days due to the holidays. When I arrived Randy Els listened to my description of the problem and read the print out from my service tech. He correctly told me that he thought it was a software problem that could be easily fixed in a few hours. I was given a loaner and before noon Randy called to tell me that was car was ready and it had only been a software problem. When I picked up my car it had been washed and a nail was found in the right rear tire that they pulled and plugged. From start to finish everyone that I encountered was professional, knowledgeable and friendly. When my 10 year old Mercedes needs to be replaced, Mercedes Benz Sugarland will be the first place I check. Michele Evans More

I did preliminary shopping back in October. I met Andrew during my first visit to the dealership. He was very professional, knowledgable and not pushy. He followed up with emails over the next several wee during my first visit to the dealership. He was very professional, knowledgable and not pushy. He followed up with emails over the next several weeks. Once I was ready to fully shop, I went to test drive competitive vehicles at BMW, Acura, Audi and Lexus before coming to Mercedes Benz Sugar Land. When I arrived, Andrew was working with another customer but immediately arranged for Kenneth to work with me. Their respective professional demeanor to put me first as the customer was outstanding and their working together with us turned into a transaction involving our buying two ML 350s, not one as intended. If you are looking for a Mercedes and want to be treated in the sales process professionally by knowledgable salesmen, call Andrew or Kenneth! More

This dealership is wonderful. We had planned on buying a car in Houston at the dealership that is close to our home. They were busy and sold out of the car we wanted so we decided to call Sugar Land to see car in Houston at the dealership that is close to our home. They were busy and sold out of the car we wanted so we decided to call Sugar Land to see if they had it. We are so happy that we did. Frank Kelske returned our call immediately and it didn't take long to realize that we had reached a top notch sales person. We drove to Sugar Land and it took less time than we expected. We couldn't be more pleased with the service we received from Frank. Although I felt like I knew which car I wanted, Frank still took the time to let me look at all of the options so I could get the perfect car. We were also looking for a second car and he helped us find that car as well. That was a late holiday evening but everyone was friendly and helpful. We did our paperwork with Paula Alpha and she was great. Frank spent a lot of time with us during delivery of our cars to make sure all of the features were explained and set properly to our needs. We couldn't be happier with our experience and would recommend Frank, Paula and Mercedes Benz of Sugar Land. More

I was very pleased with the information that was given to us in terms of what all needed to be done and what could be done at a later date. I was also very thankful for the continuous updates on the status o us in terms of what all needed to be done and what could be done at a later date. I was also very thankful for the continuous updates on the status of our vehicle. I will continue using this location to have our work done on this Mercedes. I have used this location for years and will continue doing so due to the promptness and details that are provided each time we drop our car off for service. Great job and thanks for the continuous updates and the timely manner in which things are handled. More

Thank you for the great experience at MB in Sugar Land. Thank you for the great experience at MB in Sugar Land. Frank was very knowledgeable and patient with our enquiries to finally purchasing the car w Thank you for the great experience at MB in Sugar Land. Frank was very knowledgeable and patient with our enquiries to finally purchasing the car we wanted. He walked us to our new car and explained all the sophisticated features. What a great service! Yes, he used the ipad ;-) Harry described and helped us decide on our warranty options. He was quick with his paperwork. Buying a car at this location went smoothly like a breeze. Yes, we would spread the words and recommend Mercedes-Benz Sugar Land. More

I first met Frank Kelske shortly after he joined this dealership and I bought my first Mercedes (CLK Convertible) from him that day. Last week I purchased my 7th Mercedes from Frank, a new SL 550. Why? dealership and I bought my first Mercedes (CLK Convertible) from him that day. Last week I purchased my 7th Mercedes from Frank, a new SL 550. Why? Because he takes a genuine interest in me as a customer, he knows what I want, he does not waste my time and there is no drama involved. Everyone at the dealership is friendly, attentive and wants to make sure that the customers are satisfied with their experiences there. I Highly recommend Frank and MB of Sugar Land. More

I had a very excellent experience at Mercedes of Sugar Land! Frank Kelske and Joseph Kelske in Sales were so helpful and I had such great customer service from them both; they were friendly and helpful in Land! Frank Kelske and Joseph Kelske in Sales were so helpful and I had such great customer service from them both; they were friendly and helpful in going over everything. And the finance department as well. I would recommend this dealership and these sales reps 100 percent. I left with my new car very satisfied and happy. More