Mercedes-Benz of Sugar Land

My husband and I decided to purchase a new car during November of last year, and we needed to complete the purchase within a short period of time. We have been long time Suburban owners, but were lookin November of last year, and we needed to complete the purchase within a short period of time. We have been long time Suburban owners, but were looking for a luxury vehicle this time. We live in Bellaire, so we went to visit the Greenway Mercedes dealership, and were very interested in the Mercedes GL 450. After evaluating the Lexus, Cadillac and all other luxury SUVs, we decided to buy a GL450. We visited the Star Motor Cars dealership as well, and returned to the Greenway dealership. We talked with 3 different sales associates at these two dealerships, and never had a returned call from any of them. It was strange – we’ve never had an experience where we were more ignored than when we talked to these two dealers. We were told in the dealership that GL450s were hard to find, but that both dealerships had several available. However, neither dealership ever even followed up to let us know about the cars that they had in stock. It was very surprising and disappointing to us, and our time was running short. So, we started calling other Houston and Texas area dealerships to try to find a vehicle. Other dealerships were slightly more responsive, but then we talked to Maria Haller. My husband and I have bought a number of cars in the past, and Maria is by far the most professional and responsive sales professional we have met. She listened to what we needed, was tireless in her dedication to finding us exactly the car we wanted, and sent us option upon option for a vehicle. She didn’t ever suggest that it was too hard, or get frustrated with us for changing the options many times, or suggest that since these vehicles are in high demand, that she wouldn’t help us. We were so relieved to know that good sales associates DO exist. We purchased our car from her, and absolutely love it. We intend to point all of our friends and relatives to her as well, and can’t recommend her highly enough. More

As far as service gies, MB if Sugarland is top notch. My car was picked up for service and a loaner car was brought at that time. Same thing when my car was ready. Ramon did the picking up and dropping off. car was picked up for service and a loaner car was brought at that time. Same thing when my car was ready. Ramon did the picking up and dropping off. He was an absolute pleasure. More

My husband and I went in on Saturday morning simply to have our new plates installed. All we can say is "WOW"! Each and every time we have visited Mercedes Benz of Sugarland we are treated so extremely have our new plates installed. All we can say is "WOW"! Each and every time we have visited Mercedes Benz of Sugarland we are treated so extremely well. Although we visited the service department, Maria Haller took care of everything for us, so unfortunately, we don't recall any service employee names, but they too are all outstanding! When we left the dealership that day all we could do was smile. My husband and I have already discussed that we never want to deal with any other dealership - EVER! WE LOVE MARIA HALLER AND WE LOVE MERCEDES BENZ OF SUGARLAND! Happy New Year! Michael and Kristmas Marron More

This place is SUPER NICE and the employees are AWESOME. They found my dream car and I still cannot believe they found it. It took Mr Stan Smith 1 day to make this happen for me. I purchased a 2012 CLS 55 A They found my dream car and I still cannot believe they found it. It took Mr Stan Smith 1 day to make this happen for me. I purchased a 2012 CLS 55 AMG black on black. They got me financed in 1 hour, a 95K car in 1 hour!!! I tell all my friends that this place does magic. This sounds weird but I work from home and I leave me house once or twice a week and my wife was always complaining that I never leave the house. I now leave the house 5-6 times a week so I can just drive my car around and I actually go to the dealership and drink coffee 2-3 times a month. The employees are SOO nice and the coffee is great hahaha. I will buy my next car from them, it is just such an amazing experience. The finance dept was also nice, I told Mr Harry what I want and what I don't want and they didn't put any pressure on me and they respected my options. A++++ Thank You, Hansen Hadi More

My Wife and I shopped several dealers in the Houston area. We visited MB Sugar Land and this is where we met Maria Haller. After the visit, my wife said that this is the person that we will purchase a area. We visited MB Sugar Land and this is where we met Maria Haller. After the visit, my wife said that this is the person that we will purchase a vehicle from. She took time to go over the features of the GL including standard equipment and options. We ordered a 2014 GL 550 and it was delivered as planned. Maria followed up every step of the way. I would highly recommend Maria. Her professionalism, courtesy, and knowledge of the product she sells is what convinced us to purchase from MB Sugar Land. More

David Di was very friendly and a pleasure to deal with. He also was very thorough in explaining the different features of the car I purchased. He also was very thorough in explaining the different features of the car I purchased. More

Maria Haller has been the most friendly and personable sales rep. She helped with the whole process and made sure I got exactly something that would satisfy me and suit my personality in the best way. I w sales rep. She helped with the whole process and made sure I got exactly something that would satisfy me and suit my personality in the best way. I would recommend everyone to buy from her best sales rep ever More

Our sales person Maria Haller has always gone above and beyond our expectations. We have always been satisfied with the service at the Sugarland Mercedes dealership. That's the reason why we came back th beyond our expectations. We have always been satisfied with the service at the Sugarland Mercedes dealership. That's the reason why we came back the second time to buy another vehicle. And we will come back again to see them for our third car. More

The sales professional has really positive and great attitude. Very patience with positive attitude. We came in really late and close the the business closing hour. But he was still willing to show u attitude. Very patience with positive attitude. We came in really late and close the the business closing hour. But he was still willing to show us all the cars that we want to see. More

When my Mercedes showed that it had experienced a brake system failure, my regular service company recommended Mercedes Benz Sugarland for the warranty service. The service was scheduled for December 24, I system failure, my regular service company recommended Mercedes Benz Sugarland for the warranty service. The service was scheduled for December 24, I expected that it would take several days due to the holidays. When I arrived Randy Els listened to my description of the problem and read the print out from my service tech. He correctly told me that he thought it was a software problem that could be easily fixed in a few hours. I was given a loaner and before noon Randy called to tell me that was car was ready and it had only been a software problem. When I picked up my car it had been washed and a nail was found in the right rear tire that they pulled and plugged. From start to finish everyone that I encountered was professional, knowledgeable and friendly. When my 10 year old Mercedes needs to be replaced, Mercedes Benz Sugarland will be the first place I check. Michele Evans More