Mercedes-Benz of Sugar Land

Great service experience! Have been going to MB SugarLand for years now and the service experience is always the highest quality. Attention to detail and ease of the overall ex Have been going to MB SugarLand for years now and the service experience is always the highest quality. Attention to detail and ease of the overall experience in second to none. More

Very friendly service We have been used their service several times, they are very friend and work effectively. Provide us professional quality service every time we need. We have been used their service several times, they are very friend and work effectively. Provide us professional quality service every time we need. Thanks! More

Thank you! Frank was wonderful to work with. He answered all of my questions and was attentive to my needs. I thought it would not be possible to purchase since Frank was wonderful to work with. He answered all of my questions and was attentive to my needs. I thought it would not be possible to purchase since I had to trade in a vehicle but with Franks and Shawn's helps they made It happen! Being in the real estate business I will now recommend Frank to all of my clients! Thanks Frank for your honestly and professionalism! More

Professional & explains repairs clearly Mr. Shu has always been a pleasure to work with. He clearly explains the reason for repair and is professional. Emails are promptly replied to as we Mr. Shu has always been a pleasure to work with. He clearly explains the reason for repair and is professional. Emails are promptly replied to as well. Thank you very much. Jaison More

Very Satisfied Customer In early March, we purchased a new Mercedes from Frank Kelske. Our initial buying experience was excellent and the vehicle was just what I wanted. In early March, we purchased a new Mercedes from Frank Kelske. Our initial buying experience was excellent and the vehicle was just what I wanted. I was very disappointed when the vehicle developed a mechanical problem a few weeks later and required several days in the Mercedes shop for service. The service department did a fine job in correcting the problem, but my level of confidence in the vehicle was much diminished. While I realized intellectually that there would likely be no repetition of this issue, the long-term reliability of the vehicle became a concern. Ultimately, I just didn't really real like I still had a "new car". After I explained my concern to Frank, he offered me the option of selecting a replacement vehicle. He was able to locate a second new vehicle that is identically equipped to the first. I enjoyed speaking with Heather who took care of the financial issues very efficiently. I took delivery of it a few days later. Frank and Mercedes-Benz Sugar Land have an exceptional commitment to providing 100% customer satisfaction. I couldn't be more pleased. More

We was very happy with the service and we believe it was a good deal. Found minor scratches in the car after reached home. But in general we are happy. a good deal. Found minor scratches in the car after reached home. But in general we are happy. More

PHILLIP WAS VERY ELPFUL AND EXPLAINED EVERYTHING VERY WELL. THE CAR IS EXCELLENT. THIS IS MY 4TH MERCEDES FROM 3 DIFFERENT DEALERS AND I AM MOST SATISFIED HERE. ALSO I WOULD LIKE TO SAY I AM MOST PLEASED WELL. THE CAR IS EXCELLENT. THIS IS MY 4TH MERCEDES FROM 3 DIFFERENT DEALERS AND I AM MOST SATISFIED HERE. ALSO I WOULD LIKE TO SAY I AM MOST PLEASED WITH THE CERTIFIED PRE-OWNED PROGRAM. More

From the time I walked in the door I received personalized attention. Frank was extremely patient as I tried to decide which vehicle I wanted. Every car I expressed interest in was immediately personalized attention. Frank was extremely patient as I tried to decide which vehicle I wanted. Every car I expressed interest in was immediately retrieved from the back lot so I could go for a test drive. I explained what my budget was and the options I wanted available in a vehicle. Frank meticulously reviewed his inventory to make sure I got exactly what I wanted. I felt no pressure and he made me feel extremely comfortable. I drove away in my new vehicle feeling completely satisfied and truly happy with my purchase. More

I had a very positive experience with my recent lease transaction with Mercedes-Benz of Sugar Land and Kaly Crosbie. Thank you so much for your time and attention provided during this process. I to transaction with Mercedes-Benz of Sugar Land and Kaly Crosbie. Thank you so much for your time and attention provided during this process. I totally would recommend my friends to Mercedes-Benz of Sugar Land and Kaly for future car buying needs. (You've converted my Kaly!!; Out with the old(BMW) in with the new(C-Class 250 Mercedes-Benz)) Thanks again, Jake More

Courteous and helpful staff!! All my questions were answered in a polite and detailed manner. I was always greeted with a friendly smile. I felt right at home. answered in a polite and detailed manner. I was always greeted with a friendly smile. I felt right at home. More