Mercedes-Benz of Sugar Land

Buying a MB? You need to talk to Frank Kelske! I was shopping for an SUV for my wife and came upon this website. Seeing Frank has so many positive reviews, I decided to reach out to him about my pu I was shopping for an SUV for my wife and came upon this website. Seeing Frank has so many positive reviews, I decided to reach out to him about my purchase. Throughout the whole process, Frank was very professional and helpful. He is also extremely knowledgeable about MB. When we went to the dealership to pick up her new SUV, Frank spent almost an hour showing my wife the various controls and gadgets in the new SUV. We were both very impressed by Frank and his service and very happy we bought our MB from him. Now I will see if he can convince me to move from BMW to a MB when I am shopping for my car in a few years! Also a shout out to Steven for making the financing process short and sweet, thank you! More

Bojan was an amazing sales man. Bojan represents exactly what a professional and caring sales man should be. This is my second buying experience at MB Sugarland and each time I am i Bojan represents exactly what a professional and caring sales man should be. This is my second buying experience at MB Sugarland and each time I am impressed with the level of knowledge and attentiveness shown. Bojan took his time and had patience with me until I was completely satisfied with my car choice. He ensured it had all the features that were important and not once did I feel he was just trying to "make a sell" Because of this personal experience I will always be. a repeat customer More

Top class service From start to finish, we were exceedingly well looked after. The minute we walked in the door to the moment we drove away in our new cars we were kept From start to finish, we were exceedingly well looked after. The minute we walked in the door to the moment we drove away in our new cars we were kept informed about the products we were buying, the timelines, the best way to get what we ultimately needed and how best to build the car we wanted. All employees whether or not they were involved in our deals were friendly and attentive and made us feel welcome. Both Frank and Dave were excellent and I would recommend hunting them down for your next new Mercedes. More

Great service experience! Have been going to MB SugarLand for years now and the service experience is always the highest quality. Attention to detail and ease of the overall ex Have been going to MB SugarLand for years now and the service experience is always the highest quality. Attention to detail and ease of the overall experience in second to none. More

Very friendly service We have been used their service several times, they are very friend and work effectively. Provide us professional quality service every time we need. We have been used their service several times, they are very friend and work effectively. Provide us professional quality service every time we need. Thanks! More

Thank you! Frank was wonderful to work with. He answered all of my questions and was attentive to my needs. I thought it would not be possible to purchase since Frank was wonderful to work with. He answered all of my questions and was attentive to my needs. I thought it would not be possible to purchase since I had to trade in a vehicle but with Franks and Shawn's helps they made It happen! Being in the real estate business I will now recommend Frank to all of my clients! Thanks Frank for your honestly and professionalism! More

Professional & explains repairs clearly Mr. Shu has always been a pleasure to work with. He clearly explains the reason for repair and is professional. Emails are promptly replied to as we Mr. Shu has always been a pleasure to work with. He clearly explains the reason for repair and is professional. Emails are promptly replied to as well. Thank you very much. Jaison More

Very Satisfied Customer In early March, we purchased a new Mercedes from Frank Kelske. Our initial buying experience was excellent and the vehicle was just what I wanted. In early March, we purchased a new Mercedes from Frank Kelske. Our initial buying experience was excellent and the vehicle was just what I wanted. I was very disappointed when the vehicle developed a mechanical problem a few weeks later and required several days in the Mercedes shop for service. The service department did a fine job in correcting the problem, but my level of confidence in the vehicle was much diminished. While I realized intellectually that there would likely be no repetition of this issue, the long-term reliability of the vehicle became a concern. Ultimately, I just didn't really real like I still had a "new car". After I explained my concern to Frank, he offered me the option of selecting a replacement vehicle. He was able to locate a second new vehicle that is identically equipped to the first. I enjoyed speaking with Heather who took care of the financial issues very efficiently. I took delivery of it a few days later. Frank and Mercedes-Benz Sugar Land have an exceptional commitment to providing 100% customer satisfaction. I couldn't be more pleased. More

We was very happy with the service and we believe it was a good deal. Found minor scratches in the car after reached home. But in general we are happy. a good deal. Found minor scratches in the car after reached home. But in general we are happy. More

PHILLIP WAS VERY ELPFUL AND EXPLAINED EVERYTHING VERY WELL. THE CAR IS EXCELLENT. THIS IS MY 4TH MERCEDES FROM 3 DIFFERENT DEALERS AND I AM MOST SATISFIED HERE. ALSO I WOULD LIKE TO SAY I AM MOST PLEASED WELL. THE CAR IS EXCELLENT. THIS IS MY 4TH MERCEDES FROM 3 DIFFERENT DEALERS AND I AM MOST SATISFIED HERE. ALSO I WOULD LIKE TO SAY I AM MOST PLEASED WITH THE CERTIFIED PRE-OWNED PROGRAM. More