Mercedes-Benz of Sugar Land

3rd car purchased at this location I could not be more pleased with the service, quality, and friendliness of Frank Kelske, Ken Hughes, Paula Alpha and M. Nguyen. I had picked out th I could not be more pleased with the service, quality, and friendliness of Frank Kelske, Ken Hughes, Paula Alpha and M. Nguyen. I had picked out the Mercedes I wanted online and Frank contacted me promptly. He was ready for me when I arrived the next morning around 9:15. I felt as if I already knew him because as soon as we met he was so friendly and genuine...you do not always get that at a car dealership. Ken dropped in to say hello. Paula in finance and M. Nguyn were equally top notch as well. The whole process went very quickly and I could not have had a better team! Thanks guys!!! More

Great Service From Bojan Secerkadic I couldn't be happier with my experience working with Mr. Bojan Secerkadic. I will make sure to keep this dealership in mind when speaking with my fri I couldn't be happier with my experience working with Mr. Bojan Secerkadic. I will make sure to keep this dealership in mind when speaking with my friends and family. More

Awesome Experience Always an awesome experience at MB Sugarland. Frank & Chelsea - formidable team. Always finds a way to get me to buy well above my budget... and I act Always an awesome experience at MB Sugarland. Frank & Chelsea - formidable team. Always finds a way to get me to buy well above my budget... and I actually enjoy it. Thanks so much - you guys rock!!!! Don is the best guy for maintenance! He is so good at what he does. More

Awesome Experience Always an awesome experience at MB Sugarland. Frank & Chelsea - formidable team. Always finds a way to get me to buy well above my budget... and I act Always an awesome experience at MB Sugarland. Frank & Chelsea - formidable team. Always finds a way to get me to buy well above my budget... and I actually enjoy it. Thanks so much - you guys rock!!!! Don is the best guy for maintenance! He is so good at what he does. More

They made it right I brought my vehicle back to Mercedes Benz of Sugarland after a service mistake. They started of rocky but Lance along with the service director have I brought my vehicle back to Mercedes Benz of Sugarland after a service mistake. They started of rocky but Lance along with the service director have since made it right. I'm relieved and my faith in Mercedes Benz of Sugarland though temporarily derailed has been restored completely. I will continue to use and recommend them to all of my friends. More

Dedicated Customer Service I initially posted a negative review of the dealership here due to an issue with getting a response to my concern about a refund of a prepaid mainten I initially posted a negative review of the dealership here due to an issue with getting a response to my concern about a refund of a prepaid maintenance contract. Although it is not MB USA's policy to refund the maintenance (even if it is not used due to trading a vehicle), Heather Robbins went above and beyond by contacting MB USA on my behalf to ask for an exception. Even when MB USA would not budge, the dealership very graciously offered to meet halfway and refund half of the unused maintenance contract. I really appreciate the dedicated efforts on my behalf--thank you Sugar Land Mercedes! More

Great but.. More experience here was wonderful until the guy showed me features of my car. Nelson said the car had xm radio but when Mason went to show me how it More experience here was wonderful until the guy showed me features of my car. Nelson said the car had xm radio but when Mason went to show me how it worked he said it didn't. He called Nelson out to the car and Nelson apologized and told me other options of listening to music I was aware of those option but I wanted satellite radio. I don't want to go out and pay more money to get it installed. I was highly disappointed especially after being told it did have satellite radio which was one of my must haves. Nelson said that he would not get another car like this one (white c250) with satellite. My excitement soon turned into disappointment. More

Excellent Service Frank Kelske delivered excellent service, he helped us trade in our C230 for ML350. He was very friendly and professional, made the whole process comf Frank Kelske delivered excellent service, he helped us trade in our C230 for ML350. He was very friendly and professional, made the whole process comfortable and easy. More

Dealership evaluation Everyone on the staff at this dealership that I dealt with in the purchase of my vehicle was very knowledgeable, friendly, and went out of their way t Everyone on the staff at this dealership that I dealt with in the purchase of my vehicle was very knowledgeable, friendly, and went out of their way to make you feel comfortable during the purchase activities. More

Thank You, Mercedes Benz of Sugar Land! We purchased our first Mercedes Benz from Mercedes-Benz of Sugar Land on 5/31/14 and it was by far the easiest, most satisfying experience we've had. We purchased our first Mercedes Benz from Mercedes-Benz of Sugar Land on 5/31/14 and it was by far the easiest, most satisfying experience we've had. Kenneth Hughes took the time to listen to what I wanted in the C-Class and actually found the perfect vehicle for me! My intentions weren't necessarily to buy the care that day, but I walked out that evening with a new Mercedes! Kenneth was friendly, knowledgeable and is truly an asset to the dealership. After a wonderful Sales experience, Chelsea in Finance was prepared and ready for us to sign the paperwork. We were in and out with no hassles. Steve Ho, Delivery Specialist provided a terrific presentation of the car and it's features prior to my leaving the dealership. Again, great job to all and thank you! I look forward to continuing the relationship with MB of Sugar Land and will certainly refer any friends and family to the dealership! More