Mercedes-Benz of Sugar Land

I came in for maintenance and Steve Ho was very professional. He respected my time and got me in and out very quickly. professional. He respected my time and got me in and out very quickly. More

Dealership is nice and clean. Staff is very friendly and very knowledgeable. Steve Ho is my service advisor and would definitely recommend him. He goes above and beyond what yo Staff is very friendly and very knowledgeable. Steve Ho is my service advisor and would definitely recommend him. He goes above and beyond what you need. He is a man of excellence. More

A++++ service. Everything went smoothly and quickly as expected. Would come back again for sure. Everything went smoothly and quickly as expected. Would come back again for sure. More

My first visit here for service and my assigned advisor Steve Ho took care of my reported issues I normally go to smaller shops for minor repairs and tune ups but i felt this repair needs more attention. Steve Ho took care of my reported issues I normally go to smaller shops for minor repairs and tune ups but i felt this repair needs more attention. More

Steve Ho was very knowledgeable on point with my vehicle. I will certainly refer more clients to him. I will certainly refer more clients to him. More

I am giving this dealership a zero for charging me for services that was not done to my car. I brought my car here back in November to get my car fixed for a leak. Mercedes Benz of SugarLand charged me 78 services that was not done to my car. I brought my car here back in November to get my car fixed for a leak. Mercedes Benz of SugarLand charged me 786.70 for work not done. I am dissatisfied with every part of this dealership and need to be refunded my money. More

Tremendous experience MB Sugarland. It was easy to tell that it wasn't just another sale and our sales person Pete truly cared about what mattered. From the moment we walked in to the It was easy to tell that it wasn't just another sale and our sales person Pete truly cared about what mattered. From the moment we walked in to the moment we walked out we received A+ service. The negotiation process was also extremely fair. I would highly recommend. More

Pete Sanchez is AMAZING! He always works his MAGIC & he is always so patient. I will always return to him for future purchases. He makes the experience so worth it! He always works his MAGIC & he is always so patient. I will always return to him for future purchases. He makes the experience so worth it! More

Shanti Bhimisetty 2 reviews * just now NEW Ask for Pete, he is the best. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as poss Pete, he is the best. He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they're stuff. More

This is my second vehicle that I have purchased from Mercedes Benz of Sugar Land. My salesperson for both purchases was Pete Sanchez. My first purchase was an S560 and yesterday we purchased a GLE 450 Mercedes Benz of Sugar Land. My salesperson for both purchases was Pete Sanchez. My first purchase was an S560 and yesterday we purchased a GLE 450. When I purchased my first car, I had visited another Mercedes dealership as well. The experience could not have been more different. The other dealership did not listen or really took time to understand my needs. In fact the other salesman attempted to sell me a less expensive vehicle, however it lacked what I was looking for. When I arrived at Mercedes Benz Sugarland, I spoke with Pete Sanchez. His customer service skills are fantastic! Pete did a great job describing each car as well as asking me what I was looking for. A huge difference maker was Pete taking me on a test drive whereby he asked to drive first. By doing this he showed me all the features and benefits in the cars. He even drove into a darker area of the parking deck in order to demonstrate the difference color lights in the car. I would not have asked about all the things he showed me; however those things made making a buying decision easier. I had no further questions to delay the buying. In addition, I didn’t feel like he was trying to sale or push a vehicle on me. He was just great at providing information regarding the technology, features, benefits, and that made purchasing easier for me and my wife. Lastly, Pete is consistent with his customer service experience. He did this on the first purchase and he did it again 3 years later on my next purchase. I would definitely recommend Pete Sanchez and Mercedes Benz of Sugarland. More