Mercedes-Benz of Sugar Land

Technicians took the car out for a joy ride. I took my brand new 2015 C300 in for a check engine light at 6000 miles. My car was at the dealership for 8 days, there was no communications at all u I took my brand new 2015 C300 in for a check engine light at 6000 miles. My car was at the dealership for 8 days, there was no communications at all until I called and emailed my service advisor regarding the status of my car. When I got the car back, I was told by the cashier and advisor that 13 miles were put on to my car, which is what is shown on the service invoice I received. 13 miles is a bit much but I understand that sometimes they need to do some road tests and make sure the problem is truly gone, so I said okay and signed the paper. I was shocked when I got into the car, I found out close to 200 miles were put onto the car. No clear explanations from anyone why the invoice says 13 miles were put onto my car when in reality they put 200 miles on it. I have spoken to the service director and he basically laughed at me and said why would anyone drive my cheap C300 when they have $200k+ cars here to drive. It doesn't matter how much my car is worth compare to the other vehicles at the dealership, I bought it with my money and I want it to be taken care of. Very frustrated with the overall experience. More

Simply the Best Mercedes Benz of Sugar Land makes getting your car serviced a pleasure as opposed chore. Time is always important to people and my service advisor Mic Mercedes Benz of Sugar Land makes getting your car serviced a pleasure as opposed chore. Time is always important to people and my service advisor Michelle Ward makes it so easy to get in and out quickly. Living in Sugar Land I feel fortunate to have these people and this facility for all my car needs. More

Exceptional Car-Buying Experience! We have purchased from other Mercedes-Benz dealerships in the past and all I can say is Kenneth Hughes (Executive Sales) made the difference in this p We have purchased from other Mercedes-Benz dealerships in the past and all I can say is Kenneth Hughes (Executive Sales) made the difference in this purchase. We were referred to Kenneth by a friend. It is quite evident why he is well-recommended. He provided us a fantastic and memorable experience. Kenneth is very kind, professional and not pushy at all. He has a special way of connecting with his clients. Kenneth spent a lot of time with us answering our questions and never rushed us at all. We purchased a beautiful SL550. Kenneth was extremely helpful and knowledgeable about Mercedes and specifically the car we purchased. We will never shop anywhere else for a Mercedes. If you are in the market for a Mercedes, I highly recommend you contact Kenneth Hughes at Mercedes-Benz of Sugar Land. Kenneth will far exceed your car-buying expectations. More

Exceptional Experience w/ MBSugarland When you walk in the Mercedes-SL dealership the detail of up keep and welcoming smiles are considered top notch in service at this place. I was greete When you walk in the Mercedes-SL dealership the detail of up keep and welcoming smiles are considered top notch in service at this place. I was greeted by Kenneth Hughes and he helped me go through my options and details. At every question that I had he never went looking for someone else for an answer since knew his cars inside out. I was never pushed or pressured in buying a car which puts you into ease since I wanted thorough answers with my type A personality. My Mercedes buying experience was by far the best since I have owned BMWs and Lexus. I am a forever Mercedes buying because the detail and effort Mercedes-Sugar Land puts behind their employees. They over-exceeded my expectations. Steve Ho helped me with the initial setup of the technology of my car and I cannot be any happier in what he has provided. He was very knowledgeable and went through teaching MB technology to me until I understood. There is new technology in MB that stands in its own class in which I was very impressed with Steve in taking time and being so patience going through the car with me. MB- Sugar Land will definitely have me as a customer again! More

An Outstanding Individual in Sales My husband and I have been purchasing Mercedes-Benz vehicles from Cary Fremaux at the Sugar Land Dealership for many years now. Recently, we purchased My husband and I have been purchasing Mercedes-Benz vehicles from Cary Fremaux at the Sugar Land Dealership for many years now. Recently, we purchased another Mercedes. Cary Fremaux is an exceptional salesman to work with. He gives us personal attention, is not a high pressured salesman, and he is honest and fair. Cary always makes us feel at home, and unlike for so many who find buying a new car a taxing experience, we enjoy going to see Cary, as we know we will have a pleasant experience, and we will get a very fair deal. We recommend Cary to anyone needing a new car, and we recommend this dealership. The service department is outstanding, and they make the wait a pleasant one. Mercedes-Benz of Sugar Land is lucky to have Cary Fremaux work on their sales team. More

Exceptional Customer Service without compromise! We purchased a pre-owned Mercedes-Benz from a local car dealership and it only came with one key. I called Mercedes-Benz of Sugar Land, which is the c We purchased a pre-owned Mercedes-Benz from a local car dealership and it only came with one key. I called Mercedes-Benz of Sugar Land, which is the closest Mercedes-Benz dealership to Katy, TX where we live. I was transferred to the parts department and spoke with Jose who was extremely helpful! He explained the process of purchasing a new key. During our conversation he asked if I had checked to see if there were any re-calls on my particular vehicle and when I told him I hadn't, he checked for me and as it turns out there was one. He immediately introduced me to Tammy Stafford from the Service Department who helped me get a service appointment scheduled and took care of everything related to the re-call. When my car was getting serviced, I was shuttled to and from work by a valet from the dealership - who was extremely kind and professional! Since my initial service visit, I have been back to the dealership several times and every time I visit, the customer service I receive has been unparallelled. They really do strive for customer satisfaction in everything they do and we would recommend Mercedes-Benz of Sugar Land blindly and without reservation to anyone considering taking their car in or purchasing a vehicle from their dealership! More

Exceptional Service From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully infor From scheduling my car for service to driving away in a clean and repaired vehicle, my experience was nothing short of exceptional. I was fully informed of the service that was required, the cost and the length of time it would take for service to be completed. The invoice was prepared for me and available on-line, along with the the ability to pay which reduced the time spent picking up my car. Great Service and Friendly Customer Care! More

Amazing car buying experience! Buying my new C250 from the Mercedes Benz dealership in Sugar Land was just a pleasure! I worked with David Di, who is just a pleasure and in my opini Buying my new C250 from the Mercedes Benz dealership in Sugar Land was just a pleasure! I worked with David Di, who is just a pleasure and in my opinion in their best salesman. We had entered the dealership just before closing time, and not only did they stay open late for us but David met our monthly and down payment request within minutes it seemed like after getting our information- gave us a test drive - and finalized our deal! They continue to earn my respect and loyalty every time I visit due to their impeccable customer service and honest help. More

Buy from Kenneth Hughes! Kenneth came to our rescue after we had a bad experience at another dealership out of town. From beginning to end, he was attentive and helpful - he r Kenneth came to our rescue after we had a bad experience at another dealership out of town. From beginning to end, he was attentive and helpful - he really went the extra mile for us. We are extremely happy with our buying experience at Mercedes-Benz Sugar Land, and we would recommend Kenneth to anyone who is looking to purchase a Mercedes. 10/10 stars. More