Mercedes-Benz of Sugar Land

Literally 3 weeks from a BMW to Mercedes Benz of Sugar Land Purchased a new BMW three and half weeks ago. Was not satisfied with the service from the dealership and also not satisfied with the vehicle. Decided Purchased a new BMW three and half weeks ago. Was not satisfied with the service from the dealership and also not satisfied with the vehicle. Decided to reach out to MB of Sugarland and I am thrilled that I did. My sales executive was Alexey Sharf. This young man is THE BEST. Alexey is professional yet very down to earth, very straight forward, and extremely patient. Alexey was able to get me out of the BMW and into a car that actually looks, feels and performs like a luxury vehicle. I am beyond satisfied with Alexey and will return to see him when I am ready to trade my Mercedes. Alexey gets 5 stars and my promise to return to this dealership for more sales and service. My finance manager was Stewart Sanchez. AWESOME guy. Stewart was also very professional and straight forward without any gimmicks. Stewart explained all of the options in detail and had me in and out of his office in less than 30 minutes. This is extremely rare when dealing with finance. Stewart gets 5 stars from me! My Product Concierge was Bradley Poole. Bradley was AMAZING. Bradley's knowledge of the vehicle and of the entire brand was beyond impressive. You will receive the best and most comprehensive presentation of how to use your vehicle. Bradley is also very patient and will make sure that you are satisfied with your knowledge before he leaves you. This service offered by Mercedes is genius. (When I took delivery of my BMW all I received was the key fob and a quick tour of the radio:(. Bradley gets 5 stars from me as well. Trust me, your time with Bradley is going to be one of the best features of your total purchasing experience. More

appaulled i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the i purchased my car thru this dealership I also referred friends and family members to purchase cars here admittedly some were totally unhappy with the service here that they took their car to other dealership for service. Last yr I had a prob with my service advisor Cedric I wrote a neg review and immediately got a call from Steve stojack who at the time was the new service mgr he was helpful and resolved my issue so I retracted my review. (Wish I had not now) well my husband called to get Maintenence done and was rudely told we cannot get our service there anymore. REALLY after yrs of servicing my car I complain one time against a service advisor and this is how im treated well I contacted mr Steve stojack who apparently thinks he's a big shot now and he was RUDE. started making up all sorts of stuff that we allegedly complained etc. WOW you'd we wise to stay clear from this dealership for buying and surly for repairs THE whole service dept needs to know how to treat customers and a new management team. We have used them for no less then 9 years!!! I guess they have too many customers and are selective on who they want,,this is my second Mercedes and I most likely will NOT buy another one,, I'm seriously speechless ! More

Upgrading Live in Austin but drove down to see Frank Kelske to upgrade my car to a C300. He found the exact car I wanted and made the trade so seamless and enjo Live in Austin but drove down to see Frank Kelske to upgrade my car to a C300. He found the exact car I wanted and made the trade so seamless and enjoyable! Excellence the second time working with him. Will continue to go to Mr. Kelske for my future MB cars! More

Excellent Experience I leased a car from Sugarland Mercedes-Benzon Saturday. Mr. Kelske was kind, patient, professional and efficient. He took ample time to take care of I leased a car from Sugarland Mercedes-Benzon Saturday. Mr. Kelske was kind, patient, professional and efficient. He took ample time to take care of me and I left the dealership with the exact car that I wanted. I had an excellent experience. More

Excellent Nelson Davies was easy to deal with and reasonable with all discussions. I bought (2) cars in less than 3 weeks from him. The experience was pleasant, Nelson Davies was easy to deal with and reasonable with all discussions. I bought (2) cars in less than 3 weeks from him. The experience was pleasant, reasonable, and quick. Buying a new or a slightly used can be a pain. My experience was extremely pleasant. I recommend Nelson as a choice for any type of transaction that they offer. In addition I can attest that Nelson did not ever push me (in both cases) to make a deal! Save yourself the time energy and frustration...call Nelson and tell him what you are looking for! Even better...schedule an appointment. You will drive off the lot with a deal that you feel comfortable with and assurance that you got a fair deal! More

More than exceptional! My car buying experience with MBSL was excellent!! From the moment I walked into the door I was welcomed with open arms. I, like many others don't a My car buying experience with MBSL was excellent!! From the moment I walked into the door I was welcomed with open arms. I, like many others don't always get that welcoming feeling from "retailers" all the time. I purchased the MB ML 350. It was and still love at first sight! Lars always answered my questions in a timely manner and never made me feel pressured. When it was time to pick up my "baby" Bradley made sure I knew about every nook and cranny.....at least that I had an idea. I would recommend this dealership to anyone looking to buy a Mercedes. This will not be my last MB. Thanks MBSL! More

awesome great service and repair could not have been happier! I recommend everyone to go see Don and Tony for any repairs. Hope to see you next year when I n great service and repair could not have been happier! I recommend everyone to go see Don and Tony for any repairs. Hope to see you next year when I need service. outstanding. Coe Wilson More

Wonderful Experience I live in Dallas but chose to buy my new car from Frank Kelske at Mercedes-Benz of Sugarland because he was honest, reasonable, responsive, and genera I live in Dallas but chose to buy my new car from Frank Kelske at Mercedes-Benz of Sugarland because he was honest, reasonable, responsive, and generally a pleasure to work with. I highly recommend Frank to anyone looking to make a purchase (even those who live outside of the Houston area). I also highly recommend Bradley Poole in the product concierge department, who actually delivered the car to me and did a wonderful job of teaching me about all of the various gadgets in the vehicle. More