Mercedes-Benz of Sugar Land

Michelle is excellent Got my 2015 ML350 serviced at MB Sugarland, specifically requested for MIchelle. She is outstanding and is a bench mark for Service Managers. Thanks Got my 2015 ML350 serviced at MB Sugarland, specifically requested for MIchelle. She is outstanding and is a bench mark for Service Managers. Thanks Michelle. More

Don Pagano goes above and beyond! Perfect example of why everyone should get the windshield protection plan at the time of purchase. Please keep that in mind. Driving along the f Perfect example of why everyone should get the windshield protection plan at the time of purchase. Please keep that in mind. Driving along the freeway and a huge rock came out of nowhere and hit the windshield causing several huge cracks and a small bullet hole type of crack. I immediately called MB Sugarland Service and was transferred to Don Pagano. This was my first call in for service so I was truly amazed at how easy this process was. Don was able to have my new windshield ordered and installed within a few days (would have been even sooner if it had not been for the labor day holiday). The windshield now looks exactly like it was before and I have not had any issues with the work done. Don kept me apprised every step of the way regarding my vehicle and I was able to pick it up the same day. I am very happy. I received first. class. service! More

Best car buying experience ever! In August 2015, I ordered/built a 2016 Mercedes CLS400, with the help of Frank Kelske with Executive Sales at Mercedes-Benz of Sugar Land, TX, 281.207 In August 2015, I ordered/built a 2016 Mercedes CLS400, with the help of Frank Kelske with Executive Sales at Mercedes-Benz of Sugar Land, TX, 281.207.1585. I came to MB of Sugar Land and Frank through carprousa.com, after a less than stellar sales experience at another Houston area Mercedes dealership , a dealership, with whom I had been a good customer for many years. From the minute I made contact with MB of Sugar Land through the carprousa.com portal, it was one pleasant surprise after the other. First surprise. I had no sooner hit the send key to an email, agreeing to be contacted by MB Sugar Land, when an email hit my inbox from Frank! Immediate response? Who does that nowadays? And thus began, the “love affair” with Frank Kelske and Mercedes Benz of Sugar Land. Honest, fair, professional, friendly, responsive, lacking the stressful sales tactics of other dealerships and fun, that’s right, I said fun, describes my customer journey with Frank and the team at MB of Sugar Land. The entire car buying process was painless, fun and exciting. Frank kept me updated throughout the 2 month build. Again, who does that? “They’re starting to build your car today.” “Your car is built!” “Your car is on its way to the Port” “It’s at the Port in Germany waiting to be assigned to a ship”. “Your car is on its way to the East Coast!” “Your car is waiting to be assigned to a truck to take it to Sugar Land. It should be here in 2 days!” “Your “baby” is here!” And then there were the inevitable “negotiations”, for which there was really no need, as the trade-in price offered and the final cost of the car were fair right out of the gate! Another most welcomed surprise. And, it gets even better. I had my 2006 CLS 500 appraised for one amount during the first visit, at which time, Frank informed me when I return to pick up my new car, because I didn’t leave it with them at that time because I needed to drive something, the actual trade in amount could be different, pending mileage and condition at the time of the trade-in. Sure enough, when I returned to pick up my new car, the trade-in amount was indeed less BUT, because I came to Frank through carprousa.com, and the car was in the same condition as the original appraisal, except for some minor additional mileage, MB Sugar Land honored the higher appraised value! So what was it like to buy a car through carprousa.com and Frank Kelske with Executive Sales at Mercedes-Benz of Sugar Land? The best ever! Would I recommend starting with carprousa.com and having the pleasure of doing business with Frank and Mercedes-Benz of Sugar Land? An unequivocal ABSOLUTELY! I look forward to a long relationship with Mercedes Benz of Sugar Land. More

First. Class. Service. The entire staff at MBSL is top notch. Service is without a doubt first class. All concerns and scheduled maintenance is always addressed and done in The entire staff at MBSL is top notch. Service is without a doubt first class. All concerns and scheduled maintenance is always addressed and done in a timely manner. More

Awesome buying experience!!! I just recently bought a pre-owned 2012 Porsche Cayenne Turbo from Max Malikov (Internet sales) & had the best purchase experience. I expressed intere I just recently bought a pre-owned 2012 Porsche Cayenne Turbo from Max Malikov (Internet sales) & had the best purchase experience. I expressed interest on a car I saw online (Cars.com) & quickly received a call from Max; whom answer all my questions about the car. He quickly negotiated the final price & moved forward with holding the car for a week until I could fly in from out of town to look at it. Being an out of state buyer, Max went out of his way on a busy Labor Day weekend to pick us up from the airport. The paperwork took less than 15 mins. I highly recommend him for his 5 star service!!! Thanks again Max. Andrew T. from Broomfield, CO More

Easy and Friendly I have purchased 4 vehicles from Frank Kelske with Mercedes-Benz Sugar Land. Frank is very knowledgeable and a truly nice guy. The service departmen I have purchased 4 vehicles from Frank Kelske with Mercedes-Benz Sugar Land. Frank is very knowledgeable and a truly nice guy. The service department are friendly and easy to work with. Tammy Stafford is a champ More

The way buying a car should be After dealing with so many salepeople at different dealerships it was a nice change working with Alexey. We were shown several cars without being pres After dealing with so many salepeople at different dealerships it was a nice change working with Alexey. We were shown several cars without being pressured into one, it was like we were buying the car instead of being sold one, he was very helpful in helping us find what we wanted, not what he needed to push on us. We felt relaxed throughout the process, even when dealing with stewart in financing. More

Quick, Efficient, Professional I bought my first MB from Frank Kelske at Mercedes-Benz of Sugarland. Frank was extremely helpful and accommodating. He helped me with a loaner car I bought my first MB from Frank Kelske at Mercedes-Benz of Sugarland. Frank was extremely helpful and accommodating. He helped me with a loaner car while waiting for my MB to arrive. This helped me tremendously. Could you also help me trade in my new car for the new upcoming 2016 GLC? Haha... Just kidding. I will definitely recommend Frank. Jue, More