Back

Mercedes-Benz of Sugar Land

Sugar Land, TX

4.4
508 Reviews
Contact Dealership

15625 Southwest Fwy

Sugar Land, TX

77478

Directions

By Type

Showing 508 reviews

November 25, 2015

liars -sold car on me after taking my deposit I got a call for the thousand dollars on my credit card they made me go crazy trying to supply them with my states motor vehicle information I hired a More

by Jaguar44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dec 07, 2015 -

Mercedes-Benz of Sugar Land responded

Dear Jaguar44, We are very sorry to hear about the unfortunate experience you had when trying to purchase a vehicle from our dealership. Thank you for taking the time to speak with us over the phone. As we shared during that discussion, a deposit was placed on this vehicle prior to yours and that wasn’t properly communicated internally to which we are sincerely sorry for. Mercedes-Benz of Sugar Land did try to rectify the situation by offering a comparable vehicle with similar equipment, mileage, and condition for the agreed upon price. Unfortunately, as you said, that vehicle wasn’t right for your needs. Please accept our apologies for this mishap and the frustration that ensued. We would welcome another opportunity to earn you as a customer in the future and we are prepared to go above and beyond in order to do so.

November 25, 2015

New car purchase We had a ml350 that was totaled in an accident and the car literally saved our life. Frank was very helpful in getting a new vehicle. Frank had sold More

by Monte and Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 23, 2015

Mr. Shu is just Professional + Knowledgeable + Patient. I purchased my 2015 S-550 at MB- Sugarland year ago. Came back for some questions for some new features of the new model and had Service A this month More

by Paul Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ho - He's very nice guy to talk with, and knowledgeable as well., Chou Shu
November 21, 2015

Smart Place to Buy a Smart Car I had the best car buying experience of a lifetime with Frank Kelske. I was only buying a very inexpensive Smart car, but he treated me like I was buy More

by Vicki Stansbury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phyllis Baird and Priyanka Patel, Frank Kelske
November 16, 2015

Best car buying experience ever! I highly recommend buying a car from Mercedes-Benz of Sugar Land. A little over a week ago I walked into the showroom to check out the GLK350. Since More

by aveal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lorance, Alexey Sharf
November 09, 2015

Greatest experience ever in new car buying A week ago we have purchased our new car Mercedes-Benz GLK350 from Mercedes-Benz Sugar Land. Initially we were not sure whether we would buy Mercedes More

by sdev_sgl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 06, 2015

2016 GL 450 - User friendly buying experience I had a great experience with MB of Sugar Land. I will buy my next car there too! The sales process was very straightforward. Frank clearly knows h More

by dgetten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 03, 2015

2016 GLE 450 AMG Very easy experience buying my new GLE. Professional, courteous, and a little bit of fun too! 5th Mercedes from this Sugar Land dealer. Would recomme More

by last1119
Customer Service
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
October 31, 2015

Mercedes I just bought a car from Kire two days ago not only he knew about cars but he was helpful and truly amazing guy. I highly recommend this dealership an More

by Tonys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kire Janev
October 28, 2015

2016 CLA250 I went into the dealership with the intentions of getting my old car appraised and just to get a little more info on my car of interest (CLA250). Howe More

by AY31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
...
11
...