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Mercedes-Benz of Sugar Land

Sugar Land, TX

4.2
511 Reviews
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15625 Southwest Fwy

Sugar Land, TX

77478

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Showing 511 reviews

December 03, 2015

Unethical sales practices!! Purchased a preowned vehicle with 6k miles that was sold in writing as being in excellent condition and inspected by MB technicians. Unfortunately end More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Both of Kire's managers which refused to offer any assistance., Kire Janev
Dec 10, 2015 -

Mercedes-Benz of Sugar Land responded

Dear William, We wish that your post-purchase experience had been as positive as your in-store experience with our team. We welcome feedback and thank you for taking time to speak with us over the phone regarding your concerns. Mercedes-Benz of Sugar Land is sorry to hear about the issues you’ve had with the brake pads and rotor’s after driving your 2014 Audi A6 back to Florida. It is unfortunate that we could not come to a resolution on this matter. We stand by our inspection of this vehicle and found everything to be in optimal working condition following a thorough review. We wish you the best of luck with your future endeavors.

November 29, 2015

Great experience My wife bought a Mercedez from Frank and he did a great job with a lot of support. Good job Frank keep it up and you deserve all the praises!!! From More

by David T oh yeah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 28, 2015

Great Experience My daughter, Ayra bought a new MB SUV GLK 350. I was a Car Pro listener so I ask the help of Jerry Reynolds and got in touch with the General Manager More

by Noel B.
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 25, 2015

liars -sold car on me after taking my deposit I got a call for the thousand dollars on my credit card they made me go crazy trying to supply them with my states motor vehicle information I hired a More

by Jaguar44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dec 07, 2015 -

Mercedes-Benz of Sugar Land responded

Dear Jaguar44, We are very sorry to hear about the unfortunate experience you had when trying to purchase a vehicle from our dealership. Thank you for taking the time to speak with us over the phone. As we shared during that discussion, a deposit was placed on this vehicle prior to yours and that wasn’t properly communicated internally to which we are sincerely sorry for. Mercedes-Benz of Sugar Land did try to rectify the situation by offering a comparable vehicle with similar equipment, mileage, and condition for the agreed upon price. Unfortunately, as you said, that vehicle wasn’t right for your needs. Please accept our apologies for this mishap and the frustration that ensued. We would welcome another opportunity to earn you as a customer in the future and we are prepared to go above and beyond in order to do so.

November 25, 2015

New car purchase We had a ml350 that was totaled in an accident and the car literally saved our life. Frank was very helpful in getting a new vehicle. Frank had sold More

by Monte and Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 23, 2015

Mr. Shu is just Professional + Knowledgeable + Patient. I purchased my 2015 S-550 at MB- Sugarland year ago. Came back for some questions for some new features of the new model and had Service A this month More

by Paul Q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ho - He's very nice guy to talk with, and knowledgeable as well., Chou Shu
November 21, 2015

Smart Place to Buy a Smart Car I had the best car buying experience of a lifetime with Frank Kelske. I was only buying a very inexpensive Smart car, but he treated me like I was buy More

by Vicki Stansbury
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phyllis Baird and Priyanka Patel, Frank Kelske
November 16, 2015

Best car buying experience ever! I highly recommend buying a car from Mercedes-Benz of Sugar Land. A little over a week ago I walked into the showroom to check out the GLK350. Since More

by aveal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lorance, Alexey Sharf
November 09, 2015

Greatest experience ever in new car buying A week ago we have purchased our new car Mercedes-Benz GLK350 from Mercedes-Benz Sugar Land. Initially we were not sure whether we would buy Mercedes More

by sdev_sgl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
November 06, 2015

2016 GL 450 - User friendly buying experience I had a great experience with MB of Sugar Land. I will buy my next car there too! The sales process was very straightforward. Frank clearly knows h More

by dgetten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kelske
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