Mercedes-Benz of Sugar Land
Sugar Land, TX
Filter Reviews by Keyword
By Type
Showing 508 reviews
New SLK-300 We have been purchasing Mercedes-Benz auto's for some time now (#6 purchased 2/1/16) but the experience this week has been the best of all. The reason We have been purchasing Mercedes-Benz auto's for some time now (#6 purchased 2/1/16) but the experience this week has been the best of all. The reason for the exceptional service was Frank Kelske. The whole process, from Frank's shepherding our SLK from Germany to final delivery and through finance, was exceptional. I sincerely recommend that anyone looking to purchase a Mercedes-Benz do so from MB of Sugar Land. But be sure to get Frank Kelske as your sales consultant. I can guarantee a no hassle, friendly experience. See you in a few years for #7 Frank! More
Taking of the details Having bought a MB Sugar Land CPO C-250 for my daughter, which was very much a gratifying experience, I knew that I wanted to return to MB Sugar Land Having bought a MB Sugar Land CPO C-250 for my daughter, which was very much a gratifying experience, I knew that I wanted to return to MB Sugar Land for my next purchase. I wandered into the showroom looking for some assistance. Dave's warm and welcoming invitation was an important detail that this dealership stands for, no matter what the opportunity. Then Dave took it to the next level. He was spot on with locating and bringing the MB Sugar Land CPO 2015 C-400 I was interested in. I had spent months on my own studying and learning the details in and out on this versatile and well-appointed vehicle with many options to choose. The 2015 C-400 is not an easy to find gem and especially with the high-value appointments and options that I was looking to purchase. I was really impressed with Dave's command of the key factors that make this such a highly rated vehicle that has received many positive and glowing critics' reviews. He focused on providing clarity around the details that helped me originally focus in on this opportunity and was even kind enough not to rush me through the evaluation. He even let me tune up the Burmester sound system with its drilled speaker grills throughout the vehicle and we enjoyed the "S" Class Level experience. He worked closely with me on my final negotiation and even made that a great experience. Hats off to the MB Sugar Land family, and Dave especially, who actually know the real meaning of a valued customer relationship. It was such a pleasure to go in and talk to a laser-focused Executive Sales Representative who had knowledge, customer performance focus, and common sense. A rare commodity these days, especially in the automotive experience. More
Visit/ explore new G.L series. I recently visited Mercedes Benz of Sugar-land. I had approached Kire Janev regarding information/test drive on the M.B. GL 450. Kire professionalism I recently visited Mercedes Benz of Sugar-land. I had approached Kire Janev regarding information/test drive on the M.B. GL 450. Kire professionalism for the customer needs where attention to detail. Every question I presented was answered. Thank you Kire!! All the best, Chris More
Ninth car from Frank Monday I picked up my new S550 Coupe at MB Sugar Land. I traded in my SL550. This is my ninth MB from MB Sugar Land and the ninth from Frank Kelske. Monday I picked up my new S550 Coupe at MB Sugar Land. I traded in my SL550. This is my ninth MB from MB Sugar Land and the ninth from Frank Kelske. The transaction went smoothly, as expected, from selection to delivery. I can recommend Frank to anyone who wants a no hassle, friendly experience that continues even after you drive off. Thanks Frank. More
excellent service Kire was a great sales man, he made sure that I understood everything before I signed my paperwork and he was very patient through the purchase of my Kire was a great sales man, he made sure that I understood everything before I signed my paperwork and he was very patient through the purchase of my vehicle. Thank you Kire! More
great experience We purchased GLK350 from Frank. The entire process went very smooth and was handled in a professional manner. For anyone shopping for a Mercedes Benz We purchased GLK350 from Frank. The entire process went very smooth and was handled in a professional manner. For anyone shopping for a Mercedes Benz i would highly recommend that you visit Frank at Sugarland Mercedes Benz. Thank You, Jackie and Allen Guzman More
Exceptional Experience Everything goes very smoothly, which is out of my expectation. It is a great pleasure to purchase out GLE-350 from Frank. Definitely we recommend Fran Everything goes very smoothly, which is out of my expectation. It is a great pleasure to purchase out GLE-350 from Frank. Definitely we recommend Frank to my friends and relatively. Great job, Frank. More
Unethical sales practices!! Purchased a preowned vehicle with 6k miles that was sold in writing as being in excellent condition and inspected by MB technicians. Unfortunately end Purchased a preowned vehicle with 6k miles that was sold in writing as being in excellent condition and inspected by MB technicians. Unfortunately ended up with two bad side mirrors and motors, peeling dashboard trim, and faulty brake pads and rotors. Total repair was in excess of $1000.00. MB of Sugarland refused to rectify the problem. Even provided them with a written estimate from another authorized dealership. Both managers refused to help. I would not recommend buying from this dealership as their business practices are unethical. More
Great experience My wife bought a Mercedez from Frank and he did a great job with a lot of support. Good job Frank keep it up and you deserve all the praises!!! From My wife bought a Mercedez from Frank and he did a great job with a lot of support. Good job Frank keep it up and you deserve all the praises!!! From David and Li and JR. More
Great Experience My daughter, Ayra bought a new MB SUV GLK 350. I was a Car Pro listener so I ask the help of Jerry Reynolds and got in touch with the General Manager My daughter, Ayra bought a new MB SUV GLK 350. I was a Car Pro listener so I ask the help of Jerry Reynolds and got in touch with the General Manager Mike Batches. Mike in turn set up an appointment for me to come with Frank Kelske. So I checked out what Ayra wanted and check out the models and financing. After a week me and Ayra went back to get the car. But then she change some options as suggested by her boyfriend and so Frank have to adjust the car option and price. They did it in record time and we were satisfied with the discounts for the car, rates for financing. It was the best buying experience we had. So I will definitely recommend this dealership. More