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Mercedes-Benz of Sugar Land
Sugar Land, TX
511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 511 reviews
March 07, 2016
Don Pagano is AWESOME Don Pagano gets 5 stars!! I almost wish that I needed to go in more often for service just to visit with Don. I took my vehicle in for service recent Don Pagano gets 5 stars!! I almost wish that I needed to go in more often for service just to visit with Don. I took my vehicle in for service recently and Don had me in and out quickly. Don has an awesome personality and as a customer who has observed him with other customers, I get the feeling that he actually cares about making sure that your service experience is great. This was my second service visit with Don. My first visit was for a windshield replacement and Don had the windshield ordered and installed in less than 3 business days (It would have been even less time but it was during the Labor Day holiday weekend). I love this guy and hope that MB Sugar Land keeps him around for at least the length of time that I have a MB, which I anticipate being until I retire! Thank you Don for first class service! More
by VerifiedPurchaser
Employees Worked With
Don Pagano
February 19, 2016
Excellent customer service Recently got my 2014 ML350 serviced at MB Sugarland. Shawn was my service advisor, was very impressed with his customer centric attitude. Will be reco Recently got my 2014 ML350 serviced at MB Sugarland. Shawn was my service advisor, was very impressed with his customer centric attitude. Will be recommending him to all my colleagues and friends who own Mercedes. Keep up the great work Shawn, you are an asset to MB Sugarland. More
by Naved
Employees Worked With
Shawn Sharp
February 08, 2016
Jerry Svec came through for me again, 2nd purchase in 1 year Jerry Svec was instrumental in us purchasing our 2nd mercedes. We reached out to other dealerships, but no one made the process as easy as Jerry did. Jerry Svec was instrumental in us purchasing our 2nd mercedes. We reached out to other dealerships, but no one made the process as easy as Jerry did. He bent over backwards for us to make sure we got the best deal and had the best experience in buying a car. This is my 2nd purchase with Jerry and honestly he makes it so painless and easy. We will be lifelong customer's of Jerry and Mercedes Benz of Sugar Land. More
by JM1085
Employees Worked With
Jerry Svec
February 05, 2016
New SLK-300 We have been purchasing Mercedes-Benz auto's for some time now (#6 purchased 2/1/16) but the experience this week has been the best of all. The reason We have been purchasing Mercedes-Benz auto's for some time now (#6 purchased 2/1/16) but the experience this week has been the best of all. The reason for the exceptional service was Frank Kelske. The whole process, from Frank's shepherding our SLK from Germany to final delivery and through finance, was exceptional. I sincerely recommend that anyone looking to purchase a Mercedes-Benz do so from MB of Sugar Land. But be sure to get Frank Kelske as your sales consultant. I can guarantee a no hassle, friendly experience. See you in a few years for #7 Frank! More
by slk 300
Employees Worked With
Frank Kelske
January 25, 2016
Taking of the details Having bought a MB Sugar Land CPO C-250 for my daughter, which was very much a gratifying experience, I knew that I wanted to return to MB Sugar Land Having bought a MB Sugar Land CPO C-250 for my daughter, which was very much a gratifying experience, I knew that I wanted to return to MB Sugar Land for my next purchase. I wandered into the showroom looking for some assistance. Dave's warm and welcoming invitation was an important detail that this dealership stands for, no matter what the opportunity. Then Dave took it to the next level. He was spot on with locating and bringing the MB Sugar Land CPO 2015 C-400 I was interested in. I had spent months on my own studying and learning the details in and out on this versatile and well-appointed vehicle with many options to choose. The 2015 C-400 is not an easy to find gem and especially with the high-value appointments and options that I was looking to purchase. I was really impressed with Dave's command of the key factors that make this such a highly rated vehicle that has received many positive and glowing critics' reviews. He focused on providing clarity around the details that helped me originally focus in on this opportunity and was even kind enough not to rush me through the evaluation. He even let me tune up the Burmester sound system with its drilled speaker grills throughout the vehicle and we enjoyed the "S" Class Level experience. He worked closely with me on my final negotiation and even made that a great experience. Hats off to the MB Sugar Land family, and Dave especially, who actually know the real meaning of a valued customer relationship. It was such a pleasure to go in and talk to a laser-focused Executive Sales Representative who had knowledge, customer performance focus, and common sense. A rare commodity these days, especially in the automotive experience. More
by jrbalive1
Employees Worked With
Dave Newland
January 11, 2016
Visit/ explore new G.L series. I recently visited Mercedes Benz of Sugar-land. I had approached Kire Janev regarding information/test drive on the M.B. GL 450. Kire professionalism I recently visited Mercedes Benz of Sugar-land. I had approached Kire Janev regarding information/test drive on the M.B. GL 450. Kire professionalism for the customer needs where attention to detail. Every question I presented was answered. Thank you Kire!! All the best, Chris More
by Chris_review_MB_SGR_LAND
Employees Worked With
Kire Janev
January 06, 2016
Ninth car from Frank Monday I picked up my new S550 Coupe at MB Sugar Land. I traded in my SL550. This is my ninth MB from MB Sugar Land and the ninth from Frank Kelske. Monday I picked up my new S550 Coupe at MB Sugar Land. I traded in my SL550. This is my ninth MB from MB Sugar Land and the ninth from Frank Kelske. The transaction went smoothly, as expected, from selection to delivery. I can recommend Frank to anyone who wants a no hassle, friendly experience that continues even after you drive off. Thanks Frank. More
by james2010
Employees Worked With
Priyanka Patel, Frank Kelske
January 04, 2016
excellent service Kire was a great sales man, he made sure that I understood everything before I signed my paperwork and he was very patient through the purchase of my Kire was a great sales man, he made sure that I understood everything before I signed my paperwork and he was very patient through the purchase of my vehicle. Thank you Kire! More
by kellee123
Employees Worked With
Kire Janev
December 08, 2015
great experience We purchased GLK350 from Frank. The entire process went very smooth and was handled in a professional manner. For anyone shopping for a Mercedes Benz We purchased GLK350 from Frank. The entire process went very smooth and was handled in a professional manner. For anyone shopping for a Mercedes Benz i would highly recommend that you visit Frank at Sugarland Mercedes Benz. Thank You, Jackie and Allen Guzman More
by aguz
Employees Worked With
Frank Kelske
December 05, 2015
Exceptional Experience Everything goes very smoothly, which is out of my expectation. It is a great pleasure to purchase out GLE-350 from Frank. Definitely we recommend Fran Everything goes very smoothly, which is out of my expectation. It is a great pleasure to purchase out GLE-350 from Frank. Definitely we recommend Frank to my friends and relatively. Great job, Frank. More
by danieladong
Employees Worked With
Frank Kelske
