Mercedes-Benz of Sugar Land

Bought a used Mercedes amg gtc. My salesperson was Juan Lozano. I am from California and bought it out of State. Multiples times I asked Juan for record maintenance that this dealer My salesperson was Juan Lozano. I am from California and bought it out of State. Multiples times I asked Juan for record maintenance that this dealership did to the car (per Juan). He said that he will email it to me or put it in the car when it is shipped. Videos were quickly taken, when I asked him any paint chip or dent? No nothing. When I received the car, no maintenance records and no owner manual and quite of few paint chip. I call him back about the manuals, he said that he will take care of it and talk to his manager (every car should come with owner manual). It has been 45 days nothing, Juan is not responding to my texts and calls anymore. He doesn't care, he made his sale. I would strongly recommend to not buy from this dealership specially if you are from out of State. More

I came in to purchase a Vehicle. The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction so smooth than expected. The conversations with him was very interesting and he's very knowledgeable about the Car i wanted. I can't recommend him enough. Couple of Vehicles was purchased thru him. Thanks Pete. More

I bought a 2020 Mercedes from Sugar Land Mercedes recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explan recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explanation from me, the New Car Sales Manager Mr. Howard Rich took me to the Pre-owned Sales Manager Mr. James Goodman. Mr. Goodman ensured that the vehicle was fixed while I was given a loaner car. They were very helpful and I am thankful. More

I just want to make a shout out to Steve. He is very cool to deal with and makes me feel like family. Thanks for your help and big ups to you! He is very cool to deal with and makes me feel like family. Thanks for your help and big ups to you! More

I recently took my Mercedes Benz to the Sugar Land dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friend dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friendly and knowledgeable. He took the time to explain the process to me and kept me informed throughout the service. I appreciated how transparent he was with me about the pricing and timeline, which made me feel comfortable and confident in my decision to get my car serviced here. The waiting area was comfortable and clean, and I was able to get some work done while I waited for my car to be serviced. When David informed me that my car was ready, he thoroughly explained what they had done and what I could expect in the future. Overall, I am very satisfied with the service I received at Mercedes Benz of Sugar Land, and I will definitely be returning for any future maintenance needs. Thank you, David, for making my experience so positive! More

I recently visited Mercedes Benz of Sugar Land for routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I h routine maintenance on my car and was pleasantly surprised by the excellent customer service I received. While waiting for my car to be serviced, I had the pleasure of speaking with Steven Ho, one of the sales representatives. Steven was extremely knowledgeable about the various models of Mercedes Benz cars and took the time to answer all of my questions. He was patient, professional, and not at all pushy, which I appreciated. He took the time to understand my needs and preferences and showed me a few different cars that fit my criteria. I was impressed with the variety of cars they had on the lot and the attention to detail in their showroom. Steven's level of expertise and customer service were top-notch, and I felt comfortable and confident throughout the process. I would highly recommend Mercedes Benz of Sugar Land and Steven Ho for anyone in the market for a new car or needing car service. Thank you for the great experience! More

Had the most easiest purchase. We were sold. And bought and drive home in 30 minutes. It might have been less. We love our new car. ❤️ We were sold. And bought and drive home in 30 minutes. It might have been less. We love our new car. ❤️ More

Great buying experience! We called ahead and the car was ready for us to see. It was as listed. We spoke with Levi and made a good deal quicker than any previous buying exper We called ahead and the car was ready for us to see. It was as listed. We spoke with Levi and made a good deal quicker than any previous buying experience. Highly recommended. More

My Service Advisor Steve Ho is amazing! He quickly diagnosed my concern, had my car ready exactly when he said it would be, and even had my car washed! Because of Steve, I’ll never go anywh He quickly diagnosed my concern, had my car ready exactly when he said it would be, and even had my car washed! Because of Steve, I’ll never go anywhere else! More