Mercedes-Benz of Sugar Land

Called to get a quote for repair, transfered to the service department, put on hold for 21 min before i decided to call back, then they hang up on me, so i call back, they transfer me again and after w service department, put on hold for 21 min before i decided to call back, then they hang up on me, so i call back, they transfer me again and after waiting another 4 1/2 minute i give up. 2 minutes later someone from the service department calls me back and starts talking about something totally differen and when he realises the called the wrong person ythey hang up on me again. UNPROFESSIONAL AND NOT WORTHY OF A LUXURY BRAND. WOW More

Very unprofessional service! As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for t As a good customer called took appointment, walked in picked the car, gave the offer finish the documents, purchased the insurance and waiting for the keys when salesman inform that finance team need more time to evaluate the profile. Next day they asked for more documentation then immigration. All sent all positive and verbally approved and asked to come in 1 hour to pick the car. 2 hours later I called as i was waiting and standby. In response they said tomorrow morning it will be ready. Kept following up for 5 days and no response. Today got call that lease rejected with no reason. Screwed my credit, paid for insurance which i have to pay the first month regardless and no explanation by Mercedes team. Super disappointed and frustrated. Never coming back to this branch who doesn’t have basics of customer service. More

Kenneth has been there for 22 years and is absolutely great. My whole experience was fantastic great. My whole experience was fantastic More

We bought our Mercedes-Benz, Mr. Pete Sanchez was just awesome, professionally, courteous, and respectful. Thank you Mr. Sanchez for making my husband's dream become a reality...... Pete Sanchez was just awesome, professionally, courteous, and respectful. Thank you Mr. Sanchez for making my husband's dream become a reality......Wishing you all a Healthy, Happy, and Prosperous New Year. More

Bought a used Mercedes amg gtc. My salesperson was Juan Lozano. I am from California and bought it out of State. Multiples times I asked Juan for record maintenance that this dealer My salesperson was Juan Lozano. I am from California and bought it out of State. Multiples times I asked Juan for record maintenance that this dealership did to the car (per Juan). He said that he will email it to me or put it in the car when it is shipped. Videos were quickly taken, when I asked him any paint chip or dent? No nothing. When I received the car, no maintenance records and no owner manual and quite of few paint chip. I call him back about the manuals, he said that he will take care of it and talk to his manager (every car should come with owner manual). It has been 45 days nothing, Juan is not responding to my texts and calls anymore. He doesn't care, he made his sale. I would strongly recommend to not buy from this dealership specially if you are from out of State. More

I came in to purchase a Vehicle. The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction The Dealership is Nice and Very Clean. Pete Sanchez was my Sales Person and he's very Professional. My time was respected and he made the transaction so smooth than expected. The conversations with him was very interesting and he's very knowledgeable about the Car i wanted. I can't recommend him enough. Couple of Vehicles was purchased thru him. Thanks Pete. More

I bought a 2020 Mercedes from Sugar Land Mercedes recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explan recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explanation from me, the New Car Sales Manager Mr. Howard Rich took me to the Pre-owned Sales Manager Mr. James Goodman. Mr. Goodman ensured that the vehicle was fixed while I was given a loaner car. They were very helpful and I am thankful. More

I just want to make a shout out to Steve. He is very cool to deal with and makes me feel like family. Thanks for your help and big ups to you! He is very cool to deal with and makes me feel like family. Thanks for your help and big ups to you! More

I recently took my Mercedes Benz to the Sugar Land dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friend dealership for routine maintenance, and I had a fantastic experience. From the moment I arrived, I was greeted by David Di, who was incredibly friendly and knowledgeable. He took the time to explain the process to me and kept me informed throughout the service. I appreciated how transparent he was with me about the pricing and timeline, which made me feel comfortable and confident in my decision to get my car serviced here. The waiting area was comfortable and clean, and I was able to get some work done while I waited for my car to be serviced. When David informed me that my car was ready, he thoroughly explained what they had done and what I could expect in the future. Overall, I am very satisfied with the service I received at Mercedes Benz of Sugar Land, and I will definitely be returning for any future maintenance needs. Thank you, David, for making my experience so positive! More