Mercedes-Benz of Sudbury - Service Center

My wife brought her E320 in for an oil change. She'd had a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her VERY expensive car with over 10quarts of oil. How did we find this out? She started it up and went to drive home. Got on the highway and the "oil over mark" warning came up. She called FMW from her cell and was told "it's tough to read the oil level on those cars", it wasn't a problem but she could bring it back, leave it for a day, and they would try and get to it but it was OK drive drive in the meantime. We live some forty miles from them. She called me afterward, I had her pull over to the first available rest area and I went and drained the oil to the correct level. For a dealship to not take the care to verify the oil level is unacceptable to me but I understand problems can happen. To compound a mistake with absolutely false advice that could cause her engine to be damaged is criminal. We will never, ever do business with them again. More