Mercedes-Benz of Sudbury - Service Center

I have been a fan of Foreign Motors West, now Merecedes Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they do it. The staff is friendly and my car is ready when promised. More

This facility as well as its staff has always been a pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing the highest level of products and services for whom ever they deal with. I would recommend this dealership to anyone interested in buying or servicing a Mercedes Benz. (Bel-Metric) More

I came to Mercedes Benz of Natick to service my ML. It was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their way to make my experience enjoyable. My car was serviced perfectly and they even fixed a light that I had forgotten to tell them about. At other dealerships I have dreaded when the time came for service, but not here! I know that they will take care of me and my car! More

Typically approaching a car dealership for repairs can be an expensive venture. I work hard for my money and always like to get quality and the best service for it. I have an older Mercedes and I want to b an expensive venture. I work hard for my money and always like to get quality and the best service for it. I have an older Mercedes and I want to be sure I use genuine Mercedes Benz products. I needed to get my car back on the road quickly so I was nervous about the cost. I was ultimately very pleased with the price and having the parts available in inventory ensured a speedy repair job. I am sure that managing an inventory that covers the width and breadth of the Mercedes Benz product line is difficult at best. The fact that my parts were available and I was able to get in and out has made me a dedicated Mercedes Benz of Natick customer. Extra kudos to the Service and Parts Managers. UPDATE AUGUST 6 I had all these nice things to say about my experiece at MB of Natick and I forgot to rate them on their performance... ACES across the board! More

I took my 2008 MB C300 in for scheduled service and a blown tire/rim. While traveling for businss, I bent a rim on a pothole. A New Jersey dealership wanted to charge me $650 for a new rim plus high spe blown tire/rim. While traveling for businss, I bent a rim on a pothole. A New Jersey dealership wanted to charge me $650 for a new rim plus high speed balance. Ken Black the Service Manager, looked at the rim and called a specialist who reshaped and fixed the rim for 1/4 of the cost. All scheduled service was done in a quick and concise manner and I have had nothing but great service throughout. I recommend this dealership. More

I had pads and rotors replaced on all four brakes on my 2000 Mercedes 4 months ago. My husband drove the car while I was away, heard the tell-tale thumping of the brakes, did not know the brakes had been 2000 Mercedes 4 months ago. My husband drove the car while I was away, heard the tell-tale thumping of the brakes, did not know the brakes had been repalced recently, and took it to a local mechanic who replaced all 4 pads and rotors again. I emailed a complaint on the website, expecting nothing more than a pat on the head and perhaps an "if you had only taken it back here...". I received a call from the service manager within 6 hours with an explanation for the failure and an offer of an $800 service credit. (His explanation, confirmed by the local mechanic, was that the car had not been driven for several days after the brakes were wet, resulting in the rusting of the rotors. Why Mercedes uses materials where this is even a possibility is a subject for another discussion.) When we take this car to FMW for service, we always count on a big bill (but what do you expect from a dealership?) and excellent service. The service reps are polite and efficient, a loaner car is always available, and the car is always ready when promised. They are very expensive, but they solved problems with the car that our local mechanic could not. We may not use them for a simple oil change, but will continue to go there for more specialized work. More

To reiterate what others have said, these guys are terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my way in to the dealership to cancel my appointment because they had overbooked for the day. Unbelievable! Time after time this organization proves that it is one of the worst Mercedes dealers in America. More

These guys are awful. I went to them for about two years. Every time I went there they found more extra stuff to fix. They must be completely incompetent as well as they told me I needed two new tir years. Every time I went there they found more extra stuff to fix. They must be completely incompetent as well as they told me I needed two new tires one month (3k miles) after I put on four brand new BFGoodrich KDW2's. When I would pick up my car the seat was pitched all the way back and the stereo was cranked all the way up on Jammin' 94.5. Obviously someone was having fun cruising in my car. They use to proved MB loaners but then they kicked out Enterprise and bought their own fleet "because it was cheaper". They gave me a beat up Hyundai with 25k miles on it that smelled like it was driven by the Marlboro man for the past two years. When I have to pay $1500 for scheduled service every 3 or 4 months the least they could do was cram me into a tiny C230. The final breaking point for me was when I dropped off my car and told them I noticed a slight lag in acceleration. I told them it's been like this for a few weeks. It wasn't getting worse, but it was consistent. They called me up and gave me a bunch of B.S. about what they "thought" the problem was and it was going to cost $2500 to fix. I told them to just do the regular oil change and scheduled service and don't worry about the lag. When I picked up my car I almost got T-boned pulling out of their lot. I hit the gas, the RPM's spiked and the car barely moved. I argued over and over with the service manager(s) and they told me it was like that when I dropped it off. As far as I'm concerned they are criminals. Go to Mercedes of Westwood (a Clair company). Their a million times better then these crooks. More

My wife brought her E320 in for an oil change. She'd had a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her VERY expensive car with over 10quarts of oil. How did we find this out? She started it up and went to drive home. Got on the highway and the "oil over mark" warning came up. She called FMW from her cell and was told "it's tough to read the oil level on those cars", it wasn't a problem but she could bring it back, leave it for a day, and they would try and get to it but it was OK drive drive in the meantime. We live some forty miles from them. She called me afterward, I had her pull over to the first available rest area and I went and drained the oil to the correct level. For a dealship to not take the care to verify the oil level is unacceptable to me but I understand problems can happen. To compound a mistake with absolutely false advice that could cause her engine to be damaged is criminal. We will never, ever do business with them again. More